Experience

Halal Monitoring Committee

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Training and Development Manager

  • Jul 2017 - Present

  Leicester, Leicestershire, United Kingdom

• CRM Systems Administrator

  • Jul 2017 - Present

  Leicester, Leicestershire, United Kingdom

• Audit Officer

  • Mar 2011 - Present

  Leicester, United Kingdom • I inspected each registered outlet and ensured they had all the relevant documentation in relation to HMC certified products on site. • I inducted newly certified outlets to make certain they appreciated and fully understood the auditing requirements. • Utilised interpersonal skills when liaising with colleagues from other branches/local area groups and the head office. • Liaised with local outlets/organisations and communities in order to raise the profile of HMC. • Interacted… Show more • I inspected each registered outlet and ensured they had all the relevant documentation in relation to HMC certified products on site. • I inducted newly certified outlets to make certain they appreciated and fully understood the auditing requirements. • Utilised interpersonal skills when liaising with colleagues from other branches/local area groups and the head office. • Liaised with local outlets/organisations and communities in order to raise the profile of HMC. • Interacted and communicated effectively with customers to deliver quality service and resolve complaints and familiarised them with their duties and rights. • Utilised tact, diplomacy and judgement in situations such as: responding to complaints; managing incidents such as disputes between customers and successfully coping with difficult or distressed customers in a professional, helpful and informative manner. • Organised regular committee meetings. Wrote and circulated agendas and meeting notes. Kept committee members up to date with the progress of outlets and actions undertaken from the minutes of the meeting. • Trained and supported two new members of staff on how to effectively monitor outlets and utilise the monitoring App to record monitoring visits and issues. • Working part time while completing my BA has helped further develop my time management and prioritisation skills such as: efficiently meeting deadlines.



First Utility

• United Kingdom
• Utilities
• 100 - 200 Employee

• Joiners Agent

  • Nov 2015 - Jul 2017

  Coventry, United Kingdom



Global Enterprise Management Limited

• Office Administrator

  • Jun 2011 - Oct 2011

  Coventry, United Kingdom • Processed a small payroll, prepared sales and purchase invoices, prepared the VAT returns, using SAGE and Excel. • Identified issues with the current stock intake and sales recording system. Took the initiative to create a solution and developed a more efficient system. • Worked mainly unsupervised and generally completed tasks ahead of schedule, demonstrating self-motivation. • Initial point of contact, for face to face, phone and email enquiries, requiring an informed and… Show more • Processed a small payroll, prepared sales and purchase invoices, prepared the VAT returns, using SAGE and Excel. • Identified issues with the current stock intake and sales recording system. Took the initiative to create a solution and developed a more efficient system. • Worked mainly unsupervised and generally completed tasks ahead of schedule, demonstrating self-motivation. • Initial point of contact, for face to face, phone and email enquiries, requiring an informed and professional approach. • Supervised and co-ordinated a team of three in the stockroom to ensure goals were accomplished, such as orders sent out on time to the courier. • Communicated with freight management companies to ensure timely shipping of stock. Show less