Salesforce Solution Architect

• Feb 2016 - Present

Salesforce Administrator / Consultant

• Mar 2014 - Jan 2018

Salesforce Administrator / Consultant

• Apr 2014 - Dec 2017

Salesforce Administrator / Sales Operations Specialist

• Apr 2012 - Apr 2014

• Administered and maintained 1010 data's Salesforce.com instance. • Managed 1010data’s user database integration of 12,000 users into Salesforce contacts. • Maintained the data integrity of 68,000 Salesforce leads and contacts using CRM Fusion’s DemandTools, as well as workflow and validation rules. • Built numerous reports and dashboards to track opportunities, activities, and other sales metrics. • Applied validation rules to prevent spam leads from entering Salesforce through the Web-to-Lead Contact Us form of the company’s website. • Created custom fields and modified page layouts to match business needs of the company. • Successfully integrated Salesforce and Marketo’s marketing automation software suite. • Evaluated and installed third party applications from the Salesforce AppExchange. • Trained new users on Salesforce features, functions, and best practices and culling data for report creation. • Handled inbound leads, respond to general inquiries, and contribute to prospect pipeline development. • Utilized Salesforce to document prospect interactions and schedule meetings and demonstrations. • Created the company’s first digital contract on the DocuSign signature platform, expediting a deal closing one quarter earlier. Show less

Corporate Accounts Executive

• Aug 2011 - Apr 2012

• Generated interest and sold healthcare services to human resources professionals and high level executives. • Used consultative selling techniques to ensure that services were the right fit for the client’s needs. • Fostered relationships with clients to provide excellent customer satisfaction and ensure repeat business. • Generated interest and sold healthcare services to human resources professionals and high level executives. • Used consultative selling techniques to ensure that services were the right fit for the client’s needs. • Fostered relationships with clients to provide excellent customer satisfaction and ensure repeat business.

Sales Consultant

• Nov 2010 - Jul 2011

• Exceeded monthly sales goals by signing over 240 new members and 500 renewal memberships in 8 months. • Maintained regular communication with new and existing member base to ensure utmost customer satisfaction. • Fostered partnerships and community outreach programs to attract potential club members. • Exceeded monthly sales goals by signing over 240 new members and 500 renewal memberships in 8 months. • Maintained regular communication with new and existing member base to ensure utmost customer satisfaction. • Fostered partnerships and community outreach programs to attract potential club members.

Business Analyst/Information Architect

• Jan 2006 - Feb 2009

• Led the credit card processing web application development for Student Enrollment Services which reduced payment processing time from days to minutes.• Consulted with stakeholders, user groups, and staff to define business and technical requirements.• Conducted training sessions and product demonstrations.

Systems Administrator

• Sep 2001 - Dec 2005

• Researched, tested, and implemented a network-based calendar and appointment tracking system which was later adopted university-wide.• Provided customer support to a multi-user environment of 65 Windows workstations.• Generated statistical data and qualitative assessment reports for senior administration.

Training & Communication Consultant

• Jan 2007 - Sep 2008

• Facilitated workshops that focused on improving the client’s customer relationship management skills. • Leveraged improv comedy techniques to participate in role-plays that simulated business scenarios. • Critiqued video-taped role-plays by identifying key abilities that the client could expand upon. • Coached clients on their presentation, content delivery, and overall communication skills. • Facilitated workshops that focused on improving the client’s customer relationship management skills. • Leveraged improv comedy techniques to participate in role-plays that simulated business scenarios. • Critiqued video-taped role-plays by identifying key abilities that the client could expand upon. • Coached clients on their presentation, content delivery, and overall communication skills.