Guest Service Agent

• Jan 2023 - Present

Assistant Manager Quality Assurance & Industrial Engineering

• Jan 2022 - Dec 2022

Quality Assurance & Industrial Engineering Officer

• Dec 2020 - Dec 2021

•Managing Quality Assurance department comprising of 8 staff members•Leading a turnaround team to overcome operational problems that jeopardize quality, delivery, financial, and work environment. Ensuring timely and safe working and enhancing reputation of Company•Implementing action plans upon customers & vendors feedback reducing 10% Customer complaints•Monitoring key process indicators (KPI’s), implementing preventive and corrective actions to eliminate the root causes of poor quality and delivery problems and thus saving approx.$10K yearly.•Reviewing quality inspection methods, work instructions and creating SOP’s according to global standards.•Involved in lean Six sigma improvement projects that led to cost savings of over $20K in 2021 YTD•Responsible for quality auditing of key customers & certificates renewal process.•Responsible for making Good requisitions, safe keeping Critical Quality Documents and managing shifts working.•Responsible for evaluating all customer complaints, advising, and implementing corrective actions accordingly.•An integral part of Process improvement and H&S Team committed to make the workplace safer everyday Show less

Assistant Engineering Manager

• Aug 2019 - Aug 2020

•Appointed as Head of Phenol and Impregnation department simultaneously, comprising of 20 staff members•Given charge of Short cycle press, PUR machine and Semi finished goods store, led a dynamic team of 10 members•Brought a major innovation in the company in form of Flexible HPL, Fun Core and densified wood increasing the sales by 5%•Made some critical changes in the resins and resolved the 10-year-old issues. Saved approx. PKR 1 million/month•Increased the production by 20% in Short cycle press and 50% in PUR machine by managing shifts•Implemented Inventory management system in SFG enabling easier tracking and audit of Décor.•Completed Phenol free and Wastewater treatment projects that led to savings worth PKR 0.3 million/month Show less

Management Trainee

• Aug 2018 - Jul 2019

Worked with Thal Limited Baluchistan laminates division•Started off as Supervisor PUR Machine and increased the efficiency by almost 100%.•Completed multiple Projects which includes Cost saving, Energy auditing and Waste water treatment, •Transferred to Production department and given charge as Supervisor Impregnation.

Regional liaison

• Apr 2017 - Jun 2018

Member young professionals

• Aug 2015 - Aug 2017

Active member of AIChE International

Intern

• Jul 2017 - Aug 2017

Worked under the supervision of chemical engineers in the head office and spent time in registrar office learning about the basic drafting procedure and the protocols of Appeals and complaints and the final decisions regarding them. Worked under the supervision of chemical engineers in the head office and spent time in registrar office learning about the basic drafting procedure and the protocols of Appeals and complaints and the final decisions regarding them.

Intern

• Jun 2016 - Aug 2016

Worked alongside Operational and Process engineers , worked in Utility control room and main control room, learnt all the major processes in the manufacture of urea starting from the water purification till urea production, and physically saw almost the entire plant and all the equipment. Worked alongside Operational and Process engineers , worked in Utility control room and main control room, learnt all the major processes in the manufacture of urea starting from the water purification till urea production, and physically saw almost the entire plant and all the equipment.