Experience

AfyA Care

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• Billing and Transactions

  • Apr 2022 - Present

  • Collaborated with team and stakeholders to identify process improvements, resulting in increased efficiency and productivity. • Revamp the billing system for improved efficiency and a 30% reduction in revenue leakage. • Streamlined 14-person team, achieving a 40% revenue increase by detecting billing transaction gaps. • Achieved 98% revenue capture by monthly evaluating & visualizing medical procedures, blood transactions, and insurance claims using Microsoft Excel. • Deliver daily reports on processed claims with 100% accuracy, enabling trend identification and anomaly detection. • Leveraged SQL and Power BI to analyze and visually represent large datasets for impactful stakeholder insights. • Accurately forecasted revenue and outcomes by over 90% using data analysis and predictive modeling. Show less



Spectranet Limited

• Nigeria
• Internet Publishing
• 200 - 300 Employee

• Customer Service Analyst

  • Feb 2021 - Mar 2022

  • Identified customer preferences by analyzing data patterns, leading to a 25% increase in customer retention. • Optimized customer service processes by identifying key areas for improvement, resulting in a 25% increase in customer satisfaction. • Contributed to the financial success of the organization by delivering exceptional customer service. • Improved customer service processes & self-service options to increase satisfaction and reduce response time. • Assembled and delivered persuasive PowerPoint presentations proposing customer-centric solutions for enhanced satisfaction and retention. Show less



Sal's Gallery

• Lagos, Nigeria

• Customer Service Representative

  • Nov 2019 - Dec 2020

  • Resolved customer complaints with effective solutions and achieved a 95% satisfaction rate through prompt follow-up. • Boosted sales by effectively promoting new and existing products to customers, resulting in a 20% increase in revenue. • Implemented a customer support system resulting in a 30% increase in repurchases. • Boosted sales and referrals by 70% by fostering strong customer relationships resulting in increased customer loyalty and satisfaction. • Maintained comprehensive oversight of all digital and traditional service channels. • Maintained detailed feedback records and utilized insights to enhance service quality. Show less



Karbak Ventures Limited

• Nigeria
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Safety Fire Watch

  • Mar 2020 - Apr 2020

  • Continuously monitored "hot work" zones to prevent potential hazards and ensure compliance with safety regulations. • Enforced strict adherence to PPE guidelines resulting in zero workplace accidents. • Consistently upheld safety permit conditions and requirements, resulting in zero safety violations or incidents. • Achieved a 99% reduction in fire hazards by implementing comprehensive safety measures and providing worker education on safe work ethics. • Collaborated with a 7-member team to oversee on-site operations and mitigate fire hazards. Show less