Experience

Ahli United Bank Egypt

• Egypt
• Banking
• 400 - 500 Employee

• Senior Manager

  • May 2018 - Present

  responsible for the administration and efficient daily operation of Zamalek branches , including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs. Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities. May perform duties in the absence of the Operations Officer or other such management capacities as directed by the Regional Manager. Show less



Arab African International Bank

• Egypt
• Banking
• 700 & Above Employee

• Financial Advisor, Wealth managment

  • Apr 2017 - May 2018

  Managing relationship with affluent clients in Alexandria district. ▪ Managed to attract fresh funds from both existing and new-to-bank customers. ▪ Cross selling and up selling banks products. ▪ Provide customized financial and banking services to private individuals and entities. ▪ Provide a more personalized level of service to wealth clients than is available to typical customers. ▪ Providing the highest level of services to the regional Elite clients according to the Elite regional recognition standards. ▪ Reviewing existing client relationships to ensure a greater share of wallet and higher cross sell ratios. ▪ Provide suitable banking solutions based on client needs. Show less



Emirates NBD

• United Arab Emirates
• Banking
• 700 & Above Employee

• Wealth managment -Senior Relationship Manager( Priority Banking)

  • Sep 2015 - Mar 2017

  - Provide financial services solutions to the Affluent customers - identify and acquire new Priority clients (New To Bank) targets as well as achieving cross sell targets. - Providing the highest level of services to the regional Priority clients according to the Priority regional recognition standards. - Reviewing existing client relationships to ensure a greater share of wallet and higher cross sell ratios . - Provide suitable banking solutions based on client needs . - Provide financial services solutions to the Affluent customers - identify and acquire new Priority clients (New To Bank) targets as well as achieving cross sell targets. - Providing the highest level of services to the regional Priority clients according to the Priority regional recognition standards. - Reviewing existing client relationships to ensure a greater share of wallet and higher cross sell ratios . - Provide suitable banking solutions based on client needs .



Arab Bank

• Jordan
• Banking
• 700 & Above Employee

• Elite Relationship Manager

  • Jan 2015 - Sep 2015

  - Provide financial services solutions to the Elite client base. - identify and acquire new Elite clients (New To Bank) targets as well as achieving cross sell targets. - Providing the highest level of services to the regional Elite clients according to the Elite regional recognition standards. - Reviewing existing client relationships to ensure a greater share of wallet and higher cross sell ratios . - Provide suitable banking solutions based on client needs . - Provide financial services solutions to the Elite client base. - identify and acquire new Elite clients (New To Bank) targets as well as achieving cross sell targets. - Providing the highest level of services to the regional Elite clients according to the Elite regional recognition standards. - Reviewing existing client relationships to ensure a greater share of wallet and higher cross sell ratios . - Provide suitable banking solutions based on client needs .



CIB Egypt

• Banking
• 700 & Above Employee

• Head of Customer Service

  • Jul 2007 - Jan 2015

  Implement the budget sales targets and revenue growth by managing sales and service team , monitor their daily performance and adjust the daily sales plan when needed to rectify short falls. Conduct joint sales calls with different branch staff to meet current / prospect key customers , marketing a wild range of bank products , cross selling and deepening the relationship with those customers. Ensure that sales and service team are adhering to all service standards set by bank in term of customers interactions , turn around time ETC.... Ensure accuracy and completeness of branch documentation related to sales and service team , ensure compliance with all relevant CBE regulations , banking laws , AML regulations and internal bank policy. Show less



Coca-Cola Egypt

• Sales and Marketing Coordinator

  • Oct 2006 - Jul 2007

  Checking KPI’s (key performance indicator's) report and identify all the gaps of sales and discussed with the sales force. Checking Invoices and compare it with the sales forces. Pinpoint competitors outlets (Active, Potent ional) Identify potential customers. Applying satisfaction surveys through visiting customers outlets. Checking KPI’s (key performance indicator's) report and identify all the gaps of sales and discussed with the sales force. Checking Invoices and compare it with the sales forces. Pinpoint competitors outlets (Active, Potent ional) Identify potential customers. Applying satisfaction surveys through visiting customers outlets.