Senior Director, IT, Project Management & Innovation

• Feb 2022 - Present

I was hired with a specific mandate to lead and drive board-approved digital transformation and innovation initiatives within the organization. In this capacity, I reported directly to the CFO and provided oversight to various teams, including QA, POs, BA, and SFCC Devs. One of our most significant achievements was the successful implementation SFCC (Salesforce Commerce Cloud) for MaisonBirks. This project marked a pivotal milestone as it was the first major undertaking to be delivered in six… Show more I was hired with a specific mandate to lead and drive board-approved digital transformation and innovation initiatives within the organization. In this capacity, I reported directly to the CFO and provided oversight to various teams, including QA, POs, BA, and SFCC Devs. One of our most significant achievements was the successful implementation SFCC (Salesforce Commerce Cloud) for MaisonBirks. This project marked a pivotal milestone as it was the first major undertaking to be delivered in six years. I overhauled and converted existing contracts, transitioning them from a T&M basis to fixed contracts, resulting in substantial savings of at least $500,000 for Birks. Additionally, we created a temporary Order Management System (OMS) within SFCC to facilitate operations while awaiting the full OMS implementation. We introduced a non-transactional Birks.com website designed to engage non-Canadian audiences through the SFCC platform, with a primary focus on marketing. We continued to enhance our websites based on priorities established within our Agile framework. Additionally, we introduced a Release Management Process (RMP) to effectively track and document new releases, ensuring a streamlined development process. Another key milestone was the successful implementation of a customer preferences center, which allowed our brand ambassadors to cater to the specific requirements of our customers, particularly in novelty timepieces. In our commitment to digital transformation, we conducted an in-depth analysis of our business processes and reviewed our legacy systems, JD Edwards and Island Pacific. Subsequently, we adopted Microsoft Dynamics 365 (D365) to modernize our systems. We also presented an implementation framework to the Steering committee and board, outlining our strategy and approach. I maintained and presented updates to the quarterly board meetings, ensuring transparency and keeping the board informed of our progress in achieving our digital transformation goals. Show less I was hired with a specific mandate to lead and drive board-approved digital transformation and innovation initiatives within the organization. In this capacity, I reported directly to the CFO and provided oversight to various teams, including QA, POs, BA, and SFCC Devs. One of our most significant achievements was the successful implementation SFCC (Salesforce Commerce Cloud) for MaisonBirks. This project marked a pivotal milestone as it was the first major undertaking to be delivered in six… Show more I was hired with a specific mandate to lead and drive board-approved digital transformation and innovation initiatives within the organization. In this capacity, I reported directly to the CFO and provided oversight to various teams, including QA, POs, BA, and SFCC Devs. One of our most significant achievements was the successful implementation SFCC (Salesforce Commerce Cloud) for MaisonBirks. This project marked a pivotal milestone as it was the first major undertaking to be delivered in six years. I overhauled and converted existing contracts, transitioning them from a T&M basis to fixed contracts, resulting in substantial savings of at least $500,000 for Birks. Additionally, we created a temporary Order Management System (OMS) within SFCC to facilitate operations while awaiting the full OMS implementation. We introduced a non-transactional Birks.com website designed to engage non-Canadian audiences through the SFCC platform, with a primary focus on marketing. We continued to enhance our websites based on priorities established within our Agile framework. Additionally, we introduced a Release Management Process (RMP) to effectively track and document new releases, ensuring a streamlined development process. Another key milestone was the successful implementation of a customer preferences center, which allowed our brand ambassadors to cater to the specific requirements of our customers, particularly in novelty timepieces. In our commitment to digital transformation, we conducted an in-depth analysis of our business processes and reviewed our legacy systems, JD Edwards and Island Pacific. Subsequently, we adopted Microsoft Dynamics 365 (D365) to modernize our systems. We also presented an implementation framework to the Steering committee and board, outlining our strategy and approach. I maintained and presented updates to the quarterly board meetings, ensuring transparency and keeping the board informed of our progress in achieving our digital transformation goals. Show less

Senior Director, IT, Project Management & Innovation

• Feb 2022 - Present

I was hired with a specific mandate to lead and drive board-approved digital transformation and innovation initiatives within the organization. In this capacity, I reported directly to the CFO and provided oversight to various teams, including QA, POs, BA, and SFCC Devs. One of our most significant achievements was the successful implementation SFCC (Salesforce Commerce Cloud) for MaisonBirks. This project marked a pivotal milestone as it was the first major undertaking to be delivered in six… Show more I was hired with a specific mandate to lead and drive board-approved digital transformation and innovation initiatives within the organization. In this capacity, I reported directly to the CFO and provided oversight to various teams, including QA, POs, BA, and SFCC Devs. One of our most significant achievements was the successful implementation SFCC (Salesforce Commerce Cloud) for MaisonBirks. This project marked a pivotal milestone as it was the first major undertaking to be delivered in six years. I overhauled and converted existing contracts, transitioning them from a T&M basis to fixed contracts, resulting in substantial savings of at least $500,000 for Birks. Additionally, we created a temporary Order Management System (OMS) within SFCC to facilitate operations while awaiting the full OMS implementation. We introduced a non-transactional Birks.com website designed to engage non-Canadian audiences through the SFCC platform, with a primary focus on marketing. We continued to enhance our websites based on priorities established within our Agile framework. Additionally, we introduced a Release Management Process (RMP) to effectively track and document new releases, ensuring a streamlined development process. Another key milestone was the successful implementation of a customer preferences center, which allowed our brand ambassadors to cater to the specific requirements of our customers, particularly in novelty timepieces. In our commitment to digital transformation, we conducted an in-depth analysis of our business processes and reviewed our legacy systems, JD Edwards and Island Pacific. Subsequently, we adopted Microsoft Dynamics 365 (D365) to modernize our systems. We also presented an implementation framework to the Steering committee and board, outlining our strategy and approach. I maintained and presented updates to the quarterly board meetings, ensuring transparency and keeping the board informed of our progress in achieving our digital transformation goals. Show less I was hired with a specific mandate to lead and drive board-approved digital transformation and innovation initiatives within the organization. In this capacity, I reported directly to the CFO and provided oversight to various teams, including QA, POs, BA, and SFCC Devs. One of our most significant achievements was the successful implementation SFCC (Salesforce Commerce Cloud) for MaisonBirks. This project marked a pivotal milestone as it was the first major undertaking to be delivered in six… Show more I was hired with a specific mandate to lead and drive board-approved digital transformation and innovation initiatives within the organization. In this capacity, I reported directly to the CFO and provided oversight to various teams, including QA, POs, BA, and SFCC Devs. One of our most significant achievements was the successful implementation SFCC (Salesforce Commerce Cloud) for MaisonBirks. This project marked a pivotal milestone as it was the first major undertaking to be delivered in six years. I overhauled and converted existing contracts, transitioning them from a T&M basis to fixed contracts, resulting in substantial savings of at least $500,000 for Birks. Additionally, we created a temporary Order Management System (OMS) within SFCC to facilitate operations while awaiting the full OMS implementation. We introduced a non-transactional Birks.com website designed to engage non-Canadian audiences through the SFCC platform, with a primary focus on marketing. We continued to enhance our websites based on priorities established within our Agile framework. Additionally, we introduced a Release Management Process (RMP) to effectively track and document new releases, ensuring a streamlined development process. Another key milestone was the successful implementation of a customer preferences center, which allowed our brand ambassadors to cater to the specific requirements of our customers, particularly in novelty timepieces. In our commitment to digital transformation, we conducted an in-depth analysis of our business processes and reviewed our legacy systems, JD Edwards and Island Pacific. Subsequently, we adopted Microsoft Dynamics 365 (D365) to modernize our systems. We also presented an implementation framework to the Steering committee and board, outlining our strategy and approach. I maintained and presented updates to the quarterly board meetings, ensuring transparency and keeping the board informed of our progress in achieving our digital transformation goals. Show less

Owner/President - CTO-Vice President of Information Technology and Systems, ECOM Specialist

• May 2016 - Nov 2023

I am a senior Information technology executive with a thirty year career, I have a well rounded skill set which brings innovations to market, Creating/Adding business solutions from the ground up to the growing and changing business model. Within my role as VP / CTO, I had the expertise to play the role of Business Analyst, Solution Architect, Infrastructure Architect, Business Relations, Business Delivery, Business Solution Analyst and more that today are roles held by different people in… Show more I am a senior Information technology executive with a thirty year career, I have a well rounded skill set which brings innovations to market, Creating/Adding business solutions from the ground up to the growing and changing business model. Within my role as VP / CTO, I had the expertise to play the role of Business Analyst, Solution Architect, Infrastructure Architect, Business Relations, Business Delivery, Business Solution Analyst and more that today are roles held by different people in mid-size to large organisations. Experience in: eCommerce Retail Pro systems Aptos / Epicor JDA ERP Microsoft AX and Dynamics Digital Marketing / MailChimp / Retargetting Campgains Merchandising POS Warehousing Financials Renegotiated Debit / Credit contracts Data Warehouse Planning Ordering / Auto Replenishment / Allocations CRM ERP Solutions STS Restructuring Technical/Corporate Audits VOIP Dynamics AX 2012 SharePoint

eCommerce Solutions Specialist (Shopify, Magento..)

• Aug 2013 - Oct 2020

I set-up and implemented brand new ECOM websites from the ground up. The main site paid itself within 1 week of ECOM operation and the second website, which was a small brand name, paid itself within 1 month of operations. I set-up the logistics processes for order picking and fulfilment from ground up. If your organizations needs a quick cost effective solution, do not hesitate to reach out. I managed and added digital marketing campaigns to ECOM and drove traffic six-fold in a 3 month period… Show more I set-up and implemented brand new ECOM websites from the ground up. The main site paid itself within 1 week of ECOM operation and the second website, which was a small brand name, paid itself within 1 month of operations. I set-up the logistics processes for order picking and fulfilment from ground up. If your organizations needs a quick cost effective solution, do not hesitate to reach out. I managed and added digital marketing campaigns to ECOM and drove traffic six-fold in a 3 month period vs entire prior year. I can implement a cloud based, fully hosted enterprise eCommerce platform for high or medium volume merchants. I can offer your business enterprise-grade selling capabilities without the hassles and hefty price tag of traditional enterprise applications. This proven platform drives down IT costs to a fraction of traditional offerings so you never have to worry about paying for bandwidth, rack space... - Created 1st ECOM website for YellowShoes.com from ground up and launched on Mar 14, 2016 (has been in business for 100 years)...drastically improving the websites alexa rating... - Created 1st ECOM website for Konrkete.ca from ground up, launched on Sep 4, 2015 using Shopify platform. - Migrated Rudsak.COM to new platform in Nov 2013...The new ECOM site produced more sales in the 6 week period prior to Christmas, than the entire year prior to migrating to new Magento ECOM platform including the previous Christmas and cyber Monday period. Further I can capture your CRM data and populate a local database for Digital marketing as well help with email Digital Marketing and re-targeting of customers.

Senior Delivery Principal | Global Salesforce Commerce

• Aug 2021 - Feb 2022

GGP (Global Growth Platform) Delivery team - Salesforce Commerce Cloud Recipient – People’s Choice All Hands Award Q4 2021 GGP (Global Growth Platform) Delivery team - Salesforce Commerce Cloud Recipient – People’s Choice All Hands Award Q4 2021

Director Operation Support & Infrastructure (contract)

• May 2021 - Jul 2021

Contract - Omni Channel + E-Commerce initiatives + SalesForce (Digital Experience) SFCC Consultant

• Oct 2018 - May 2021

Sales Force Commerce Cloud - Lead Project Manager #SFCC Sales Force Service Cloud #SFSC Lead PM on the SalesForce Commerce Cloud (SFCC) initiative that went live ahead of schedule and under budget. I was the lead PM on a intensive SalesForce Commerce cloud re-platforming initiative which included two brands (Dynamite & Garage) and two SFCC sites. The project was complex and it involved connecting GDI's APPs, creating new tools/applications connecting legacy upstream… Show more Sales Force Commerce Cloud - Lead Project Manager #SFCC Sales Force Service Cloud #SFSC Lead PM on the SalesForce Commerce Cloud (SFCC) initiative that went live ahead of schedule and under budget. I was the lead PM on a intensive SalesForce Commerce cloud re-platforming initiative which included two brands (Dynamite & Garage) and two SFCC sites. The project was complex and it involved connecting GDI's APPs, creating new tools/applications connecting legacy upstream systems to SFCC as well as new feeds connecting SFCC to downstream systems such as OMNI, BI, RTLogs, SFMC, Loyalty, settlement ... Further once orders were processed by the Manhattan OMNI channel, SFCC was updated accordingly.

Senior Delivery Consultant (Merchandising & Operations) Contract

• Jan 2018 - Apr 2018

Engaged in a contract with Cirque du Soleil. Working directly with the VP of Global Merchandising, Food and Beverage to assist, recommend and guide with the installation and implementation of Retail Pro POS/Retail solutions for their Blue Man Group Division. Engaged in a contract with Cirque du Soleil. Working directly with the VP of Global Merchandising, Food and Beverage to assist, recommend and guide with the installation and implementation of Retail Pro POS/Retail solutions for their Blue Man Group Division.

Senior Consultant (PM) Contract

• Feb 2017 - Nov 2017

Engaged in a contract with Cirque du Soleil. Working directly with the VP of Global Merchandising, Food and Beverage to assist, recommend and guide with the installation and implementation of new POS/Retail solutions for their global retail operations across all channels. Successfully implemented a new Retail and POS system from RetailPro for Cirque du Soleil's NFL Experience Times Square venue. This was done in conjunction with internal teams (Legal, procurement, architects, network… Show more Engaged in a contract with Cirque du Soleil. Working directly with the VP of Global Merchandising, Food and Beverage to assist, recommend and guide with the installation and implementation of new POS/Retail solutions for their global retail operations across all channels. Successfully implemented a new Retail and POS system from RetailPro for Cirque du Soleil's NFL Experience Times Square venue. This was done in conjunction with internal teams (Legal, procurement, architects, network architects, BA's, programmers, security, support, IT, integrator, PCO, markettng and business relations teams) and external Retail Pro implementation experts One Step Retail Systems. Show less Engaged in a contract with Cirque du Soleil. Working directly with the VP of Global Merchandising, Food and Beverage to assist, recommend and guide with the installation and implementation of new POS/Retail solutions for their global retail operations across all channels. Successfully implemented a new Retail and POS system from RetailPro for Cirque du Soleil's NFL Experience Times Square venue. This was done in conjunction with internal teams (Legal, procurement, architects, network… Show more Engaged in a contract with Cirque du Soleil. Working directly with the VP of Global Merchandising, Food and Beverage to assist, recommend and guide with the installation and implementation of new POS/Retail solutions for their global retail operations across all channels. Successfully implemented a new Retail and POS system from RetailPro for Cirque du Soleil's NFL Experience Times Square venue. This was done in conjunction with internal teams (Legal, procurement, architects, network architects, BA's, programmers, security, support, IT, integrator, PCO, markettng and business relations teams) and external Retail Pro implementation experts One Step Retail Systems. Show less

Consultant (Incorporated) - contract

• Aug 2016 - Mar 2017

Engaged in a contract with CN, to coordinate the overhaul the heart of mission critical infrastructure/systems used throughout the central US train network from the great lakes to the south coast of Louisiana. Hired to assist the VCCS-US project to oversee necessary critical upgrade needed to CN'S infrastructure/systems. This will raise network efficiency, support long-term growth and further strengthen safety. Aligning this project with the PTC (positive train control) mission… Show more Engaged in a contract with CN, to coordinate the overhaul the heart of mission critical infrastructure/systems used throughout the central US train network from the great lakes to the south coast of Louisiana. Hired to assist the VCCS-US project to oversee necessary critical upgrade needed to CN'S infrastructure/systems. This will raise network efficiency, support long-term growth and further strengthen safety. Aligning this project with the PTC (positive train control) mission critical project mandated by Congress for systems designed to prevent train-to-train collisions, derailments caused by excessive speeds, unauthorised train movements in work zones, and the movement of trains through switches left in the wrong position. Collaborating with other CN Teams, mainly PTC, NextGen (Next generation technologies), S&C (service & construction) and external teams like Verizon to align external project dependencies from these other projects with our VCCS-US project. Show less Engaged in a contract with CN, to coordinate the overhaul the heart of mission critical infrastructure/systems used throughout the central US train network from the great lakes to the south coast of Louisiana. Hired to assist the VCCS-US project to oversee necessary critical upgrade needed to CN'S infrastructure/systems. This will raise network efficiency, support long-term growth and further strengthen safety. Aligning this project with the PTC (positive train control) mission… Show more Engaged in a contract with CN, to coordinate the overhaul the heart of mission critical infrastructure/systems used throughout the central US train network from the great lakes to the south coast of Louisiana. Hired to assist the VCCS-US project to oversee necessary critical upgrade needed to CN'S infrastructure/systems. This will raise network efficiency, support long-term growth and further strengthen safety. Aligning this project with the PTC (positive train control) mission critical project mandated by Congress for systems designed to prevent train-to-train collisions, derailments caused by excessive speeds, unauthorised train movements in work zones, and the movement of trains through switches left in the wrong position. Collaborating with other CN Teams, mainly PTC, NextGen (Next generation technologies), S&C (service & construction) and external teams like Verizon to align external project dependencies from these other projects with our VCCS-US project. Show less

CTO - Director of Information Technology

• Oct 2014 - May 2016

Reporting directly to the Owner, my role is to plan, coordinate, direct, design and support all IT operational activities of the organisation as well as constantly enhance mission-critical business solutions. With my team, I make projects happen. Some of my achievements: Totally revamped second rate unstable Infrastructure in our 100 stores, ERP Data center and Head office at no extra cost onto a private network. Added VOIP lines to all locations saving $72,000 yearly… Show more Reporting directly to the Owner, my role is to plan, coordinate, direct, design and support all IT operational activities of the organisation as well as constantly enhance mission-critical business solutions. With my team, I make projects happen. Some of my achievements: Totally revamped second rate unstable Infrastructure in our 100 stores, ERP Data center and Head office at no extra cost onto a private network. Added VOIP lines to all locations saving $72,000 yearly ($6000/monthly) with a superior private network + reduced long distance fees within stores. Added traffic counters in all locations and introduced new KPI's based on conversion rates. Saved 42% on equipment and over 50% on installation fees by using my network of business partners. With the additions of traffic counters introduced new KPI's calculating conversion rates and making this KPI and other KPI's a company culture. Eliminated contracts that were no longer needed saving $80,000 / yearly. Renegotiated cellular contract saving $60k over 3 years and obtained a better corporate plan. Renegotiated debit/credit contract saving $75k annually. Implement 1st E-COM platform for Yellow Shoes, yellowshoes.com, from scratch on Mar.13.2016. Project was completed within a 3.5 months. Saved company $300k USD in implementation fees and $5k USD of monthly service fees. Also implemented E-Commerce for our Konkrete brand on konkrete.ca on Sep 15, 2015 with huge savings. Project paid itself within 1 month. Increased CRM digital marketing database from 35,000 to over 160,000 by using CRM database captured by POS system. Strong knowledge of Merchandising, financials, POS, Warehouse management systems - WMS Strong Knowledge of Atpos/Epicor, Momentis, Data Structures, Payroll Systems, MS Suite, Great Plain Dynamics, ITR - planning and allocation, Shopify, E-Commerce, MailChimp, network structures, VOIP. Set-up and managed new ECOM customer service, ECOM and photography (now in-house) departments. Show less Reporting directly to the Owner, my role is to plan, coordinate, direct, design and support all IT operational activities of the organisation as well as constantly enhance mission-critical business solutions. With my team, I make projects happen. Some of my achievements: Totally revamped second rate unstable Infrastructure in our 100 stores, ERP Data center and Head office at no extra cost onto a private network. Added VOIP lines to all locations saving $72,000 yearly… Show more Reporting directly to the Owner, my role is to plan, coordinate, direct, design and support all IT operational activities of the organisation as well as constantly enhance mission-critical business solutions. With my team, I make projects happen. Some of my achievements: Totally revamped second rate unstable Infrastructure in our 100 stores, ERP Data center and Head office at no extra cost onto a private network. Added VOIP lines to all locations saving $72,000 yearly ($6000/monthly) with a superior private network + reduced long distance fees within stores. Added traffic counters in all locations and introduced new KPI's based on conversion rates. Saved 42% on equipment and over 50% on installation fees by using my network of business partners. With the additions of traffic counters introduced new KPI's calculating conversion rates and making this KPI and other KPI's a company culture. Eliminated contracts that were no longer needed saving $80,000 / yearly. Renegotiated cellular contract saving $60k over 3 years and obtained a better corporate plan. Renegotiated debit/credit contract saving $75k annually. Implement 1st E-COM platform for Yellow Shoes, yellowshoes.com, from scratch on Mar.13.2016. Project was completed within a 3.5 months. Saved company $300k USD in implementation fees and $5k USD of monthly service fees. Also implemented E-Commerce for our Konkrete brand on konkrete.ca on Sep 15, 2015 with huge savings. Project paid itself within 1 month. Increased CRM digital marketing database from 35,000 to over 160,000 by using CRM database captured by POS system. Strong knowledge of Merchandising, financials, POS, Warehouse management systems - WMS Strong Knowledge of Atpos/Epicor, Momentis, Data Structures, Payroll Systems, MS Suite, Great Plain Dynamics, ITR - planning and allocation, Shopify, E-Commerce, MailChimp, network structures, VOIP. Set-up and managed new ECOM customer service, ECOM and photography (now in-house) departments. Show less

Director IT / Operations

• Jul 2013 - Sep 2014

I was hired as Director of IT Operations (under contract) by the CEO to assist the IT dpt, who was supervised by the CFO. I was hired 1 month after a company-wide ERP implementation to help resolve issues related to the ERP installation. i work on new projects/initiatives and part of the management team. After a full inventory was done on day 2, the following was fixed. • Approximately 15% of items scanned were missing in new ERP system. Created list of items to add new ERP system by… Show more I was hired as Director of IT Operations (under contract) by the CEO to assist the IT dpt, who was supervised by the CFO. I was hired 1 month after a company-wide ERP implementation to help resolve issues related to the ERP installation. i work on new projects/initiatives and part of the management team. After a full inventory was done on day 2, the following was fixed. • Approximately 15% of items scanned were missing in new ERP system. Created list of items to add new ERP system by cross referencing PI data with old ERP system • Validated new inventory journal function • Created and documented PI process for new ERP system and shared with all department heads. These procedures have now been used for the last 4 inventories. Validated new ERP system by created lists of missing purchase orders, sales orders in new ERP when cross referencing data from old ERP. List of missing raw materials, promotional prices, and franchise prices missing completely.. •Maintained ERP issues list and worked with MS AX partner. •Fixed network issues related to new warehouse location - moved 2 months prior to ERP system going live. •Worked numerous hours on new ECOM project which interfaced data from new ERP system and new Magento ECOM site that was designed by 3rd party and interfaced by another 3rd party. Website was launched weeks prior to cyber Monday. •Created a sales report that is generated 6 times a day with sales and KPI’s like Planned Sales, DPT, UPT, AUP, DPC, Traffic and conversion rates... This assists the management team to make key decisions in order to achieve corporate targets. Report is used by executives, marketing, planning and buying teams. •Fixed network issues from head office to stores by changing to a managed hosted solution •Established a 1-hour on site support agreement for technical help with 3rd party partner. •Added to management team for new store openings. •Documented and transferred knowledge. •Saved company $100k over 5 years - MS licensing solution Show less I was hired as Director of IT Operations (under contract) by the CEO to assist the IT dpt, who was supervised by the CFO. I was hired 1 month after a company-wide ERP implementation to help resolve issues related to the ERP installation. i work on new projects/initiatives and part of the management team. After a full inventory was done on day 2, the following was fixed. • Approximately 15% of items scanned were missing in new ERP system. Created list of items to add new ERP system by… Show more I was hired as Director of IT Operations (under contract) by the CEO to assist the IT dpt, who was supervised by the CFO. I was hired 1 month after a company-wide ERP implementation to help resolve issues related to the ERP installation. i work on new projects/initiatives and part of the management team. After a full inventory was done on day 2, the following was fixed. • Approximately 15% of items scanned were missing in new ERP system. Created list of items to add new ERP system by cross referencing PI data with old ERP system • Validated new inventory journal function • Created and documented PI process for new ERP system and shared with all department heads. These procedures have now been used for the last 4 inventories. Validated new ERP system by created lists of missing purchase orders, sales orders in new ERP when cross referencing data from old ERP. List of missing raw materials, promotional prices, and franchise prices missing completely.. •Maintained ERP issues list and worked with MS AX partner. •Fixed network issues related to new warehouse location - moved 2 months prior to ERP system going live. •Worked numerous hours on new ECOM project which interfaced data from new ERP system and new Magento ECOM site that was designed by 3rd party and interfaced by another 3rd party. Website was launched weeks prior to cyber Monday. •Created a sales report that is generated 6 times a day with sales and KPI’s like Planned Sales, DPT, UPT, AUP, DPC, Traffic and conversion rates... This assists the management team to make key decisions in order to achieve corporate targets. Report is used by executives, marketing, planning and buying teams. •Fixed network issues from head office to stores by changing to a managed hosted solution •Established a 1-hour on site support agreement for technical help with 3rd party partner. •Added to management team for new store openings. •Documented and transferred knowledge. •Saved company $100k over 5 years - MS licensing solution Show less

Senior Vice President of Information Technology and Systems

• Jun 2010 - 2012

Founding Vice President of Information Technology and Systems for Hart Stores •Completed a JDA software implementation and integration that touched all of the key retail areas (Merchandising, Warehouse/Distribution, Business Intelligence, POS and Back office applications to 92 store locations and Financials). This was achieved in less than 15 months. •Negotiated new Debit/Credit Authorization Contract - Saved $200k annually. •Updated Phone systems across chain. Saved $100k… Show more Founding Vice President of Information Technology and Systems for Hart Stores •Completed a JDA software implementation and integration that touched all of the key retail areas (Merchandising, Warehouse/Distribution, Business Intelligence, POS and Back office applications to 92 store locations and Financials). This was achieved in less than 15 months. •Negotiated new Debit/Credit Authorization Contract - Saved $200k annually. •Updated Phone systems across chain. Saved $100k annually. •Solidified wireless network in warehouse for new JDA/WMS solutions. •Updated State of the art Data Warehouse System to feed data from new JDA System. This System is used by buyers and the management team in day to day operations. •Updated our secured store intranet site with data from new JDA system to feed our existing subsystem. This includes store applications for (Price Ticketing, Store Inventory, Shelf Talkers, Sign Cards, Shipping Manifests, Rain Checks, on-line Flyers, Promotion Dossiers) •Updated New Fiscal Inventory Process with wireless scanners to accommodate for warehouse locations that are necessary with new JDA Warehouse subsystem. •Created several auto-replenishment models to feed the new JDA Purchase Ordering System. •Implemented various new KPI’s for the executive committee •New store opening set-up of voice and data networks as well as video surveillance systems where needed. •Yearly Technical Audit with Corporate Auditors. Quarterly meetings with Corporate Revolving Credit Line facility auditors. •Under CCAA: Was involved with global restructuring of the Company plan – Directly involved with RSM Richter and Liquidators’ team from The Tiger Group of Boston

Senior Director of Information Technology and Systems (Head of IT)

• Nov 1999 - Jun 2010

•Involved in technical aspects of splitting Hartco & Hart Stores into two corporation entities •Added controls and optimized (Inventory, warehouse, finance and merchandising systems) •Optimized Programs •Automated manually polling and added controls for missing & duplication of data from POS •Installed and integrated new Financial System (Great Plains). Created interfaces from legacy system •Created state of the art Data warehouse from legacy Merchandising System Data - used in… Show more •Involved in technical aspects of splitting Hartco & Hart Stores into two corporation entities •Added controls and optimized (Inventory, warehouse, finance and merchandising systems) •Optimized Programs •Automated manually polling and added controls for missing & duplication of data from POS •Installed and integrated new Financial System (Great Plains). Created interfaces from legacy system •Created state of the art Data warehouse from legacy Merchandising System Data - used in many aspects of the day to day operations •Added audit controls at store level. Personally caught staff including managers with fraud •Updated controls and apps at store level to reduce fraud •Consolidated inefficient controls – reduced costs •Part of 4 member team that worked with Construction Company on new corporate HQ •Technical setup of new HQ - network (Data, Wireless and Voice) from bottom up •Created a Warehouse Locator System for new 250k square foot warehouse in HQ •Introduced Gift Card Program •Provided the essential link between the business partners of the company and its information delivery systems and warehouse appointments •Created VPN network •Found and implemented new integrated corporate system solution from JDA (MMS/WMS/Financials) and new state of the art JDA Point of Sale System (WINDSS) •Coordinated installation of POS at 92 stores with internal staff •Created Modified and integrated various other applications (Price Ticketing, Store Inventory, Shelf Talkers, Sign Cards, Shipping Manifests, Rain Checks subsystem, on-line Flyers, Promotion Dossiers) on a secured store website •Coordinate technically portion of new store openings and installations •Analysis and Optimization of business processes – giving organization an advantage on the competition •Recruiting staff to build information technology team •Created tools to upload legacy data to new JDA system •Optimized Inventory with new process - Wireless Scanners •Promoted to VP of IT and Systems by Hart Stores BOD

Senior Project Leader - Information Technology

• Oct 1997 - Nov 1999

•Implemented new controls (Warehouse, Systems, testing) •Implemented RAID Servers •New Projects •Converted Legacy systems and made all programs Y2K compatible changed ALL legacy programs (over 10,000 programs) and legacy data structures for Hartco, Hart Stores and all other Hartco divisions. •Created more efficient programs for WAVE processing of warehouse orders – reduced processing time. •Technical Project Team Leader - Oracle Implementation. •Coached colleagues… Show more •Implemented new controls (Warehouse, Systems, testing) •Implemented RAID Servers •New Projects •Converted Legacy systems and made all programs Y2K compatible changed ALL legacy programs (over 10,000 programs) and legacy data structures for Hartco, Hart Stores and all other Hartco divisions. •Created more efficient programs for WAVE processing of warehouse orders – reduced processing time. •Technical Project Team Leader - Oracle Implementation. •Coached colleagues •Obtained Oracle Master Certification, Team Implementation Show less •Implemented new controls (Warehouse, Systems, testing) •Implemented RAID Servers •New Projects •Converted Legacy systems and made all programs Y2K compatible changed ALL legacy programs (over 10,000 programs) and legacy data structures for Hartco, Hart Stores and all other Hartco divisions. •Created more efficient programs for WAVE processing of warehouse orders – reduced processing time. •Technical Project Team Leader - Oracle Implementation. •Coached colleagues… Show more •Implemented new controls (Warehouse, Systems, testing) •Implemented RAID Servers •New Projects •Converted Legacy systems and made all programs Y2K compatible changed ALL legacy programs (over 10,000 programs) and legacy data structures for Hartco, Hart Stores and all other Hartco divisions. •Created more efficient programs for WAVE processing of warehouse orders – reduced processing time. •Technical Project Team Leader - Oracle Implementation. •Coached colleagues •Obtained Oracle Master Certification, Team Implementation Show less

Senior Technical Project Leader and Analyst

• Apr 1993 - Sep 1997

Responsible for managing the application development teams in the account receivable and customer profile departments as well as the SQA teams that tested all new technology software prior to deployment.

Senior Support Analyst - Integrated Applications and Operating Systems

• Jan 1990 - Mar 1993

Responsible for customer support calls in Accounts Receivable and Customer Profile departments and call overflow from all departments. On a 24/7 on call support schedule for afterhours customer support.

Programmer / Analyst - Special Projects

• Aug 1987 - Dec 1989

Part of a 12 member team that was responsible for custom development for the COMARK Group (STS’s largest client) on the most recent release of STS’s retail application.