Experience

ZOLL Data Systems

• United States
• Software Development
• 100 - 200 Employee

• Software Specialist

  • Jul 2017 - Present



Possiblepos

• Tech Support Supervisor

  • Aug 2015 - May 2017

  Provide technical support for all point of sale hardware and software issues Troubleshoot basic issues with SQL Server 2008 R2 Work closely with development team to improve functionality of software Use basic functionality of vulnerability scanners, such as Nessus, to improve security posture of the company Create Windows Group Policy for all point of sale systems Create VLAN’s on company network Program menus for restaurant point of sale system Build servers and implement… Show more Provide technical support for all point of sale hardware and software issues Troubleshoot basic issues with SQL Server 2008 R2 Work closely with development team to improve functionality of software Use basic functionality of vulnerability scanners, such as Nessus, to improve security posture of the company Create Windows Group Policy for all point of sale systems Create VLAN’s on company network Program menus for restaurant point of sale system Build servers and implement RAID per customer request Install configure and manage Cisco Meraki Firewalls Ensure all client sites are PCI compliant Show less



ARC-IS

• ARC: Texas Department of Aging and Disabilities

  • Jul 2015 - Aug 2015

  Austin, Texas Area Imaged laptops using SCCM Distributed laptops to clients



Adecco/Google

• Footprint Operator

  • Jan 2014 - Jul 2014

  Houston, Texas Area Photographed businesses to create content for end users on Google Maps Daily End-of-Day Reports written Tested new software for Google Maps Reported to Google any bugs found with their software Trained new employees to use Snapshop Software



INBOUND CALL EXPERTS LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• PC Technician

  • Dec 2012 - Oct 2013

  PC Technician Provide senior help desk support for clients Assisted clients with hardware and software problems Removal of computer viruses via phone and email Reviewed and checked other technicians work Received incoming calls for Panda Anti-Virus