Human Resources Information System Specialist

• Dec 2019 - Present

Human Resources Specialist

• Dec 2019 - Present

Information Technology Helpdesk

• Dec 2017 - Present

Imaged Computer New Pc’s form network image and Built up images using CD. • Worked with server management through VM. • Equipment Installation and Replacement with data transfer • Software Installation: Microsoft Office, AD: Active Directory, Zscope, Cystal Reports X1, DSM Dell Storage Manager, Client database (Oracle), Lansweeper, DSM Dell Storage Manager, Anti-Virus Symantic Endpoint Protection, VPN and other remote desktop software. • Assisted with cabling and Punch downs • Added and managed information on Active Directory. • Worked with Help Desk Phone Call center: Going through Basic Trouble shooting with User. • Assisted 10+ users per day • Responsible for tracking hardware inventory • Create and update technical documents and operational procedures • insure that new computers are updated with proper GPO’s • Install, configure, upgrade computers, printers/copiers, and portables peripherals • Diagnose and quickly resolve PC Issues and Windows configurations * network analysis and threat detection * trend analysis with vulnerability information dissemination • Responsible for building operating system gold images for mass deployment to County employee desktops • Provide Tier 1 and Tier 2 technical support to 4500 County employees for Windows desktops, network printers, and various desktop applications * provide remote support • Install, configure and upgrade computers, printers/copiers, and portables peripherals Show less

Usher/Administrative Assistant

• May 2012 - Present

Bowie Center for the Performing Arts, Bowie, Maryland • Book transactions for clients. • Document and store important client information. • Manage financial transactions. • Responsible for implementing safety standards and ensuring the overall comfortability and security for more than 200 guests per event. Bowie Center for the Performing Arts, Bowie, Maryland • Book transactions for clients. • Document and store important client information. • Manage financial transactions. • Responsible for implementing safety standards and ensuring the overall comfortability and security for more than 200 guests per event.

Retail Sales Associate

• Nov 2012 - Aug 2014

• Maintained a high level of customer service for more than 60 customers • Responsible for stocking and maintain the sales for dressing rooms areas. • Assistant to three department managers for special tasks. • Maintained a high level of customer service for more than 60 customers • Responsible for stocking and maintain the sales for dressing rooms areas. • Assistant to three department managers for special tasks.