Experience

Bharat IT Services Limited. (Formerly Spicenet Limited.)

• India
• Consumer Services
• 1 - 100 Employee

• Project Office Coordinator

  • Feb 2023 - Present

  I started as help desk coordinator for RMGB (Rajasthan Marudhar Gramin Bank) project. I was responsible for looking after day-to-day operations of the services provided to RMGB branches throughout Rajasthan as mentioned below:- 1. Ensuring that service level agreements (SLAs) are met. 2. Receiving and processing incoming requests for assistance from users or customers via emails and calls. 3. Managing and supporting the engineers team at local head office and RMGB branches. 4. Maintaining accurate records(in excel sheets) of engineer activities, including user requests and issue resolutions to the client. 5. Generating reports and analyze data to track performance metrics, identify trends, and make recommendations for process improvements. Now, I am working as Project coodinator for REIL (Rajasthan Electronics & Instruments Ltd.) at PAN India level. I am looking after the hardware and software services provide to REIL branches throughout INDIA with below mentioned responsibilities:- 1. Assisting SDM (Service Delivery Manager) in developing service plans by defining service scope, deliverables, and timelines. 2. Generating call/complaint IDs on ERP raised by customer and ensuring the resolution to be provided with in SLA. 3. Facilitating effective communication and collaboration among team members at PAN India level, stakeholders, and other relevant parties to update project dashboard, following up with team for resolution. 4. Planning and organizing the scheduling of hardware service activities, including installations, repairs, maintenance, and upgrades. Coordinating with customers or clients to determine suitable service dates and times, and assigning service tasks to technicians. 5. Serving as a point of contact for customers or clients regarding hardware service projects. Communicating project updates, timelines, and any potential service disruptions. Addressing customer inquiries, concerns, and resolving issues related to hardware services. Show less



MakeYouVisible

• Business Development Specialist

  • Jan 2020 - Aug 2021