Experience

Svante

• Canada
• Environmental Services
• 100 - 200 Employee

• IT Support Specialist

  • May 2023 - Present

  Vancouver, British Columbia, Canada



Freelance

• UX Designer

  • Jan 2021 - Present

  Vancouver, British Columbia, Canada • Worked closely with UX designers to implement responsive design and ensure optimal user experience. • Collaborated with back-end developers to integrate APIs and implement dynamic functionality. • Optimized website performance using techniques such as lazy loading, compression, and minification. • Implemented various features such as forms, image sliders, and modals. • Developed and maintained multiple websites and web applications using HTML, CSS, JavaScript, and… Show more • Worked closely with UX designers to implement responsive design and ensure optimal user experience. • Collaborated with back-end developers to integrate APIs and implement dynamic functionality. • Optimized website performance using techniques such as lazy loading, compression, and minification. • Implemented various features such as forms, image sliders, and modals. • Developed and maintained multiple websites and web applications using HTML, CSS, JavaScript, and React. • Assisted with server-side scripting using PHP and MySQL. Show less



The Source

• Canada
• Retail
• 700 & Above Employee

• Tech Specialist - Sales

  • Jul 2022 - Aug 2023

  Burnaby, British Columbia, Canada • Design planograms and cross-sell products and services. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Documented support interactions for future reference. • Solved a diverse range of technical issues across multiple systems and applications for customers and end-users. • Explained technical information in clear terms to promote better understanding for non-technical users.



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Test Administrator

  • Aug 2020 - Sep 2021

  Burnaby, British Columbia, Canada • Invigilated candidates while testing and made sure everyone complies with testing procedures. • Capable of understanding and gathering client requirements and developing project specifications & documentation. • Scheduled educational activities and departmental events to drive the mission and values of the institution. • Maintained program files, records, databases, and websites to gather research and prepare and submit daily reports.



Elite Overseas Immigration Services

• Canada
• Legal Services
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2019 - Aug 2020

  New Westminster, British Columbia, Canada • Processed legal forms on the immigration portal and proofread all documents in the database. • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors. • Generated reports and typed letters in Word and prepared PowerPoint presentations. • Maintained company handbook to outline policies and provide insights into company mission and values.



Rajasthan College Of Engineering For Women

• Student IT Support Coordinator

  • Jan 2017 - Jan 2018

  Jaipur, Rajasthan, India Facilitated college students in software installation and troubleshooting. Advised installation of new access points at weak signal locations by scanning the Wi-Fi network on campus. Assisted in maintaining IT Documentation. Configured and troubleshoot printers, Windows, and macOS. Helped in technical content writing, reports, and presentation generation.

• Pioneer Club Coordinator

  • Apr 2016 - Apr 2017

  Jaipur, Rajasthan, India •Organized competitions and activities such as hackathons and quizzes for the students. •Managed more than 100 volunteers by assigning roles to them. •Drafted the outline plans for the competitions which were approved by the Head of the Department. •Initiated a new coding relay inter-college competition called “Explorador”.



Defence Research and Development Organisation (DRDO)

• India
• Research Services
• 700 & Above Employee

• Technical Analyst

  • May 2017 - Jul 2017

  India • Tested an app in Terminal using C++ classes to check the de-encryption algorithm. • Migerated the application to Java using the principle of AES encryption and decryption. • Created a business report mentioning all the cases and results.



Modern Convent School

• Vice Captain - Tagore House

  • Apr 2012 - Apr 2013

  New Delhi, Delhi, India Helped arrange various events. Organize the teams and encourage junior students to participate. Won best house award during the tenure.