Experience

Mercer Management Consulting

• Business Consulting and Services
• 100 - 200 Employee

• Mercer

  • Jul 2010 - Present

  • Data Entry/Word Processing • Processing / Peer Reviewing of all Superannuation concepts • Administration of: New Members, Investment Strategy changes, Asset switches, Benefit Payments and Calculations, Exited Member Payouts and Internal/External transfers between Super Funds • Initiating Underwriting procedures • Issuing of Confirmation Letters to members of the various Super Funds • Multi-tasking with work • Giving Process Training to New Joiners • Ask for, give and follow instructions • Organizing Fun Activity at Work. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sr. customer care officer

  • May 2006 - Nov 2009

  • Attending to customer enquiries and complaints • Effectively handled payments from customers • Data Entry/Word Processing • Updating, Maintaining of Credit card accounts. • Waiving fees and adding POA on customers account. • Responsible for adherence to the client’s service level agreement. • Responsible for my targets in terms of IPH, Productivity, Quality, Attendance and Professionalism. • Attending to customer enquiries and complaints • Effectively handled payments from customers • Data Entry/Word Processing • Updating, Maintaining of Credit card accounts. • Waiving fees and adding POA on customers account. • Responsible for adherence to the client’s service level agreement. • Responsible for my targets in terms of IPH, Productivity, Quality, Attendance and Professionalism.