Sakshi Gupta
Consultant, SaaS Implementation at Avanti Software Inc.- Claim this Profile
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English Full professional proficiency
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Bio
Lokesh Gupta
I worked closely with Sakshi over the course of 8 months to first train her and then we worked on multiple SaaS implementation projects together. I would recommend Sakshi for any implementation team because showed great work ethic, willingness to learn, and was always very open to getting feedback and incorporating it whenever possible.
Ali Rizvi
I highly recommend Sakshi for any opportunity they may be seeking. I have had the pleasure of working with her for the past eight months at ACTO and have consistently been impressed by their skills and dedication to their work. As an implementation specialist, she has played a crucial role in the successful rollout of several large-scale projects. Her attention to detail and ability to anticipate and troubleshoot potential issues has been key in ensuring that all projects are completed on time and to the highest standard. Sakshi has consistently delivered high-quality work and have received positive feedback from clients and team members alike. She exceeded my expectations when it came to delivery projects ahead of schedule and within budget. In addition to her technical expertise, Sakshi is a highly collaborative team member. She is able to work effectively with cross-functional teams and consistently go above and beyond to ensure that all stakeholders are aligned and informed. Sakshi has consistently demonstrated her ability to build and maintain strong relationships with our clients. She has a natural ability to understand the needs of our clients and work tirelessly to ensure their satisfaction. She also had a knack for identifying and addressing potential issues before they become problems. Her clients also greatly appreciated her ability to respond quickly to any requests, questions, and issues. She turned even the most challenging customers into trusting supporter of ACTO. Sakshis greatest asset was her passion for learning. Pivoting from the finance sector to the healthcare sector can be challenging, however, she showed intense curiosity for the industry and our customers. She made every effort to continuously improve her understanding of the ACTO product, people, and processes so she could better serve her customers. She showed us that every challenge or failure was an opportunity to grow. She showed and incredible amount of courage, grit, and determination when things got tough for her and always saw things better than they were.
Lokesh Gupta
I worked closely with Sakshi over the course of 8 months to first train her and then we worked on multiple SaaS implementation projects together. I would recommend Sakshi for any implementation team because showed great work ethic, willingness to learn, and was always very open to getting feedback and incorporating it whenever possible.
Ali Rizvi
I highly recommend Sakshi for any opportunity they may be seeking. I have had the pleasure of working with her for the past eight months at ACTO and have consistently been impressed by their skills and dedication to their work. As an implementation specialist, she has played a crucial role in the successful rollout of several large-scale projects. Her attention to detail and ability to anticipate and troubleshoot potential issues has been key in ensuring that all projects are completed on time and to the highest standard. Sakshi has consistently delivered high-quality work and have received positive feedback from clients and team members alike. She exceeded my expectations when it came to delivery projects ahead of schedule and within budget. In addition to her technical expertise, Sakshi is a highly collaborative team member. She is able to work effectively with cross-functional teams and consistently go above and beyond to ensure that all stakeholders are aligned and informed. Sakshi has consistently demonstrated her ability to build and maintain strong relationships with our clients. She has a natural ability to understand the needs of our clients and work tirelessly to ensure their satisfaction. She also had a knack for identifying and addressing potential issues before they become problems. Her clients also greatly appreciated her ability to respond quickly to any requests, questions, and issues. She turned even the most challenging customers into trusting supporter of ACTO. Sakshis greatest asset was her passion for learning. Pivoting from the finance sector to the healthcare sector can be challenging, however, she showed intense curiosity for the industry and our customers. She made every effort to continuously improve her understanding of the ACTO product, people, and processes so she could better serve her customers. She showed us that every challenge or failure was an opportunity to grow. She showed and incredible amount of courage, grit, and determination when things got tough for her and always saw things better than they were.
Lokesh Gupta
I worked closely with Sakshi over the course of 8 months to first train her and then we worked on multiple SaaS implementation projects together. I would recommend Sakshi for any implementation team because showed great work ethic, willingness to learn, and was always very open to getting feedback and incorporating it whenever possible.
Ali Rizvi
I highly recommend Sakshi for any opportunity they may be seeking. I have had the pleasure of working with her for the past eight months at ACTO and have consistently been impressed by their skills and dedication to their work. As an implementation specialist, she has played a crucial role in the successful rollout of several large-scale projects. Her attention to detail and ability to anticipate and troubleshoot potential issues has been key in ensuring that all projects are completed on time and to the highest standard. Sakshi has consistently delivered high-quality work and have received positive feedback from clients and team members alike. She exceeded my expectations when it came to delivery projects ahead of schedule and within budget. In addition to her technical expertise, Sakshi is a highly collaborative team member. She is able to work effectively with cross-functional teams and consistently go above and beyond to ensure that all stakeholders are aligned and informed. Sakshi has consistently demonstrated her ability to build and maintain strong relationships with our clients. She has a natural ability to understand the needs of our clients and work tirelessly to ensure their satisfaction. She also had a knack for identifying and addressing potential issues before they become problems. Her clients also greatly appreciated her ability to respond quickly to any requests, questions, and issues. She turned even the most challenging customers into trusting supporter of ACTO. Sakshis greatest asset was her passion for learning. Pivoting from the finance sector to the healthcare sector can be challenging, however, she showed intense curiosity for the industry and our customers. She made every effort to continuously improve her understanding of the ACTO product, people, and processes so she could better serve her customers. She showed us that every challenge or failure was an opportunity to grow. She showed and incredible amount of courage, grit, and determination when things got tough for her and always saw things better than they were.
Lokesh Gupta
I worked closely with Sakshi over the course of 8 months to first train her and then we worked on multiple SaaS implementation projects together. I would recommend Sakshi for any implementation team because showed great work ethic, willingness to learn, and was always very open to getting feedback and incorporating it whenever possible.
Ali Rizvi
I highly recommend Sakshi for any opportunity they may be seeking. I have had the pleasure of working with her for the past eight months at ACTO and have consistently been impressed by their skills and dedication to their work. As an implementation specialist, she has played a crucial role in the successful rollout of several large-scale projects. Her attention to detail and ability to anticipate and troubleshoot potential issues has been key in ensuring that all projects are completed on time and to the highest standard. Sakshi has consistently delivered high-quality work and have received positive feedback from clients and team members alike. She exceeded my expectations when it came to delivery projects ahead of schedule and within budget. In addition to her technical expertise, Sakshi is a highly collaborative team member. She is able to work effectively with cross-functional teams and consistently go above and beyond to ensure that all stakeholders are aligned and informed. Sakshi has consistently demonstrated her ability to build and maintain strong relationships with our clients. She has a natural ability to understand the needs of our clients and work tirelessly to ensure their satisfaction. She also had a knack for identifying and addressing potential issues before they become problems. Her clients also greatly appreciated her ability to respond quickly to any requests, questions, and issues. She turned even the most challenging customers into trusting supporter of ACTO. Sakshis greatest asset was her passion for learning. Pivoting from the finance sector to the healthcare sector can be challenging, however, she showed intense curiosity for the industry and our customers. She made every effort to continuously improve her understanding of the ACTO product, people, and processes so she could better serve her customers. She showed us that every challenge or failure was an opportunity to grow. She showed and incredible amount of courage, grit, and determination when things got tough for her and always saw things better than they were.
Credentials
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Canadian Securities Course (CSC®)
Canadian Securities InstituteFeb, 2021- Nov, 2024 -
CSC
Canadian Securities Institute -
Computer fundamentals
livon tech institute of computer education -
Rcic
Immigration Consultants of Canada Regulatory Council (ICCRC)
Experience
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Avanti Software Inc.
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Software Development
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100 - 200 Employee
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Consultant, SaaS Implementation
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Feb 2023 - Present
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ACTO
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Canada
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Software Development
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1 - 100 Employee
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Software Implementation and Customer Success Specialist(SaaS)
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Jan 2022 - Dec 2022
• Understand the vision, training needs and success criteria of the clients for end-to-end implementation of ACTO Omnichannel platform and working through a project plan to achieve milestones in a timely manner starting from project kickoff, Post-sale Onboarding to transition to the support team and CSM • Work with the client to review source material, configure resources, break information into bite sized chunks based on micro learning principles, upload content into CMS, storyboard ActionPacks, create question/feedback-based learning content, brand and validate content in collaboration with medical education managers to provide gamified training experience and pull through training • Provide product demonstrations to new & existing stakeholders to ensure buy-in for go-live and deploy ACTO solutions using strategies, recommend best practices and convert the training into storytelling • Prepare and develop presentation materials for client-facing meetings and electronic communications • Effectively use professional services tools like Confluence, Replicon to track customers journey by documenting each interaction with a customer and tracking project time and budget according to the project plan • Proactively manage forecasted, unexpected changes and issues, providing resolutions, and escalations using Zendesk and JIRA when necessary and turning customer problems into ACTO Solutions • Work cross-functionally with internal & external partners to continuously improve on implementation strategies provide upsell/cross sell leads to the sales team • Lead weekly touchpoints and build a strong relationship with clients by providing them with the tools and knowledge necessary to maintain engagement, ensuring the customer is set up for a successful launch and adoption of ACTO • Test, perform UAT with feedback council, document feedback, and train customer super users using Train the trainers’ approach, end-users training Show less
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TD
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Canada
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Banking
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700 & Above Employee
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Digital Financial Solutions IC
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Jul 2021 - Jan 2022
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Digital Banking Solutions IC
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Feb 2019 - Jun 2021
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Customer Experience Specialist
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Aug 2018 - Jan 2019
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Education
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Canadian Securities Institute
Financial Planning I, Banking, Corporate, Finance, and Securities Law -
Canadian Securities Institute
Personal Financial Services Advice (PFSA), Banking, Corporate, Finance, and Securities Law -
Canadian Securities Institute
Canadian Securities Course, Banking, Corporate, Finance, and Securities Law -
CSIC E-Academy
RCIC License, Immigration -
S.C.D.Govt College, Ludhiana
Master's degree, Business/Commerce, General -
Government College for Women
Bachelor's degree, Business/Commerce, General -
Sacred Heart Convent Sr. Secondary School
High School, Business/Commerce, General