Director Of Quality Assurance

• Jan 2022 - Present

Quality Assurance Lead

• Jul 2019 - Jan 2022

Lead Software Test Engineer

• May 2018 - May 2019

Client – Network International L.L.CRole – Test ManagerDuration – 10 Months• Acting Test manager onsite for the Digital on boarding project to maintain close communication with all the stakeholders on the client location for one of the financial institutions in Dubai• Handling team of 15 QA resources co-located in different location• Responsible for planning and testing according to client’s test strategy• Responsible for sharing test deliverable like test plan, test case, automation script handover, bug report, test exit report• Organizing and controlling the testing process within the Team• Managing Test resources and arranging the resources when required• Responsible for meeting the deadlines and raising alerts to stake holders if something is wrong or not resolved on time• Getting involved in change management process to ensure team is not overloaded • Post deployment verification to ensure release is smooth and no major bug is introduced in the productionClient – Emirates AirlinesRole – Scrum MasterDuration – 4 Months• creating a bridge between offshore team and Emirates staff for proper communication • Responsible for facilitating daily scrums, sprint planning and retrospection • Helped team to clarify goals and actions to achieve them • Responsible for removing impediments and successful release • Keeping constant check on product owner to ensure scope is not changed • Responsible for ensuring all the things required for sprint to start is available • responsible for delivering MVP defined after each sprint and its successful demo to the Business

Senior Lead Software Engineer

• Sep 2017 - Apr 2018

• Responsible for Creating and driving acceptance of quality assurance test plan• Guiding team in creation of thorough and organized documentation for test cases by clearly articulating test objectives, steps and expected results.• Participating in defect detection and replication through exploratory and automation • Acting as an active mentor to Jnr. Test Engineers to encourage growth, risk taking and results• Contributing to Agile team that solves complex challenges and builds working software• Adhering to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in the way we test software• Adhere to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in the way we test software• Responsible for Organizing events for collaborating different teams to participate in problem resolving at higher level

Lead Software Test Engineer

• Dec 2014 - Sep 2017

Key roles and responsibilities:• Responsible for all the releases happening for Emirates mobile apps• Handling a team of manual testers for controlling testing on Apps which involves work delegation, resource management, and effective review of work.• Building Test strategy for maximum utilization of the available resources• Test case designing and management for all the features that go into a release through ALM test management tool.• Individual contributor in critical and revenue impacting projects like Paid seat and online check-in implementation on mobile apps• Support developer in identifying Edge scenarios with a mindset of a regular user to break the app• Responsible for product quality by being a part of product designing and feature enhancement discussions.• Strongly following Agile which demands for continuous delivery through sprints with highest quality with transparency• Mentoring and preparing team to face the challenges in an extreme pressure to give their best as an individual and as a team.• Promoting positive work culture for healthy relationship between the team

Sr. Quality Engineer

• Aug 2012 - Oct 2014

• Owns the responsibility of maintaining the Quality of mobile web application and Native Apps on multiple Platforms like Android, IOS and Blackberry. • Successful delivery of “Conversion” oriented and “Revenue” impacted features on production • Worked on new products strategically like ‘Bus’ on Mobile from scratch and delivered it with high quality over different mobile platforms which gave good conversion numbers and have been very successful in the market. Currently 25% of bus bookings are on mobile.• Involved in automating and updating various functional and regression test cases which has reduced the effort of executing test cases manually by 40%.• Automating and Scheduling Daily status reports of different modules via shell script to avoid any kind of error and constantly updating and maintaining them.• Monitoring live servers regularly for catching exception counts and taking action over it to prevent losses.• Developed tools for Build deployment in QA environment for QA folks, Customer issue resolving tool for customer support call center. These tools have made the life easier for different segments of the company.• Regular interaction with development team to understand the new developing feature and understand the areas where changes are done and then creating the test plan accordingly.• Follow every phase of testing religiously like Sanity, Functional, Integration and Smoke Testing to have the maximum coverage• Involved in grooming and mentoring junior resources to make them capable enough to handle the work load and can make major decisions regarding releases.• Driven Agile methodology for faster delivery of projects in the team to bring in more of planned work, to give space to ad-hoc activities in different sprints, retrospects the sprints for further improvement in the process.

Quality Engineer

• Aug 2010 - Aug 2012

• Worked with front end team for testing and delivering features for website enhancement as per the business requirement.• Done End to End testing and system integration testing for many critical projects which involved DB , web service interactions and other data sources. • Bug analyses and prioritizing them as per their severity and then getting them fixed from developers.• Involved in bug Triages to define the scope of release and plan release accordingly with minimum and less severe defects• Written manual test cases for new features and live issues and maintained them. Updated self explanatory Test case documentation has helped many new resources to execute them without any help and thereby getting good understanding of the feature• Involved in Build deployment process on production and post live verification by monitoring logs on server.

Software support Engineer

• Aug 2009 - May 2010

• Providing support to the software “CZENTRIX”, asterisk based contact center solution• Worked on SIP Protocol for VOIP calling• Configuring PRI Line channels for domestic calling• Designing IVR flows as per clients requirement • Providing support to the software “CZENTRIX”, asterisk based contact center solution• Worked on SIP Protocol for VOIP calling• Configuring PRI Line channels for domestic calling• Designing IVR flows as per clients requirement