Sakshi Belwal

Associate operations at Rocketbox
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Contact Information
us****@****om
(386) 825-5501
Location
Gurugram, Haryana, India, IN
Languages
  • English Elementary proficiency

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Credentials

  • Tally.ERP 9
    Tally Institute of Learning
    Nov, 2017
    - Nov, 2024
  • Aptech
    Aptech Computer Education
    Jan, 2016
    - Nov, 2024
  • Certificate of Recognition
    Ray- Ban
    Jan, 2016
    - Nov, 2024
  • Livon Campus Ambassador
    Livon Marico Pvt Ltd
    Oct, 2015
    - Nov, 2024
  • Lean Six Sigma Green Belt
    Benchmark Six Sigma
  • PDP Certification
    Global Voice, Crescent System, Chandigarh

Experience

  • Rocketbox
    • India
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Associate operations
      • Apr 2023 - Present

      * Work closely with B2B merchants to handle their inquiries and issues professionally, effectively, efficiently, and accurately and make recommendations to management if adjustments are needed. * Handling client account’s daily operations in the company. * Daily management and coordination of shipments with both shippers/warehouse and support day-to-day logistics activities for key customers. * Work closely with Operations and product teams in order to fulfil client’s requirements. Daily follow up to get closure of shipments. * Client retention and expansion of revenue from the customer and to achieve the monthly shipment and revenue targets. * Build sustainable relationships of trust through open and interactive communication. Day to day interaction with clients regarding their business requirements, performance & load increment. Show less

  • Pickrr
    • India
    • Transportation, Logistics, Supply Chain and Storage
    • 200 - 300 Employee
    • Escalation Specialist
      • Oct 2022 - Mar 2023

      * Managing escalations while maintaining the relationships between departments and servicing client needs. * Providing exceptional customer service to vendors and carriers and to ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams. * Developed rapport with the client and customer base by handling difficult issue with professionalism. * Keeping vendors and carriers proactively informed about the status and progress of orders. * Maintaining high satisfaction score by consistently providing on-time closures. * Single point of contact for all vendor’s and carrier’s queries related to the pickup, delivery & finance by taking direct follow-up with the concerned departments and ensure maximum closures. Show less

  • CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
    • Gurugram, Haryana, India
    • Sr. Advisor, Representative Operations
      • May 2021 - Oct 2022

      ● To assist clients with queries related to their onboarding process and payment. ● To make necessary adjustment in the client's account. ● Acknowledging and resolving customer complaints ● Ensure customer satisfaction and provide professional customer support. ● Maintaining a positive, empathetic and professional attitude toward clients at all times. ● To manage all daily tasks and duties related to the process with strict compliance to guidelines. ● To assist clients with queries related to their onboarding process and payment. ● To make necessary adjustment in the client's account. ● Acknowledging and resolving customer complaints ● Ensure customer satisfaction and provide professional customer support. ● Maintaining a positive, empathetic and professional attitude toward clients at all times. ● To manage all daily tasks and duties related to the process with strict compliance to guidelines.

  • Aditya Birla Fashion and Retail Ltd - Pantaloons
    • India
    • Retail
    • 700 & Above Employee
    • Marketing Intern
      • May 2019 - Jun 2019

      Analyzed the effect of customer service in the whole shopping experience of customers. Evaluated how customer service affects customer satisfaction and how customer service impacts customer loyalty. Analyzed the effect of customer service in the whole shopping experience of customers. Evaluated how customer service affects customer satisfaction and how customer service impacts customer loyalty.

  • Ray-Ban
    • Dehradun, Uttarakhand, India
    • Campus Influencer
      • Nov 2016 - Jan 2017

      I had done internship as a Campus Influencer for creating awareness and buzz around Ray-Ban and its association with Sunburn by creating and sharing interesting content on social media. I had done internship as a Campus Influencer for creating awareness and buzz around Ray-Ban and its association with Sunburn by creating and sharing interesting content on social media.

  • Livon Marico Pvt Ltd
    • Dehradun, Uttarakhand, India
    • Livon Campus Ambassador
      • Oct 2015 - Dec 2015

      I had done internship as a Campus Ambassador for creating massive buzz and heightening brand awareness for Livon Serum. I had done internship as a Campus Ambassador for creating massive buzz and heightening brand awareness for Livon Serum.

Education

  • IMS UNISON UNIVERSITY
    B.com honors
    2015 - 2018
  • IMS UNISON UNIVERSITY
    Master of Business Administration - MBA, Marketing and Finance
    2018 - 2020

Community

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