Experience

Wingate by Wyndham

• United States
• Hospitality
• 300 - 400 Employee

• Sales Manager

  • Jun 2017 - Present



Wyndham Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Attendant

  • Mar 2009 - Jun 2017

  · Greets and welcomes every guest upon arrival. Registers guest into the Hotel in a prompt and courteous manner using up selling techniques to maximize room rates; prepares for group check-in and check-out, VIP arrivals. · Process payments, according to established procedures and policies; maintains a house bank and keep an accurate report of daily receipts and deposits. · Reservations and the switchboard operator. · Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problem, complaint or unhappy guest. Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards. Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc. Show less