Experience

Wintringham

• Australia
• Individual and Family Services
• 100 - 200 Employee

• HCP Case Manager - Aged Care

  • Nov 2022 - Present

  I am compassionate and caring home care case manager with main goal to assist clients to live independently at their home for as long as possible. To help my clients identify their needs and goals. To be able to help community members find creative and productive solutions to their problems. Eager to provide top-notch care, support, and guidance to clients. Proven ability to establish rapport with clients & exceed expectations. I am compassionate and caring home care case manager with main goal to assist clients to live independently at their home for as long as possible. To help my clients identify their needs and goals. To be able to help community members find creative and productive solutions to their problems. Eager to provide top-notch care, support, and guidance to clients. Proven ability to establish rapport with clients & exceed expectations.



Dallas Neighbourhood House

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Community Volunteer

  • Feb 2021 - Oct 2021

  • Helped receive delivery from the food bank and other donations for the center • Helped with the preparation and distribution of food parcels for local families • Assisted customers by addressing inquiries, solving problems, and providing information • Planned and organized fundraising events • Provided assistance with admin duties • Helped receive delivery from the food bank and other donations for the center • Helped with the preparation and distribution of food parcels for local families • Assisted customers by addressing inquiries, solving problems, and providing information • Planned and organized fundraising events • Provided assistance with admin duties



VConnect Recruitment

• Australia
• Staffing and Recruiting

• Recruitment Specialist

  • Oct 2018 - Dec 2020

  I provide specialized services to my clients. I am responsible for handling all of my client's recruitment needs. I connect them with the best people suiting their business needs and culture. Along with working on multiple roles at once and sourcing the right talent, I can prioritize workload appropriately. I am motivated to maintain client satisfaction and contribute to their success along the way. I follow an articulate process that entails my clients to get the best that their business deserves. By following a thorough vetting and screening process through which I ensure the candidates that I deliver to my clients are the right candidate for their business.



Probe CX

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative / Collections Officer

  • Jul 2018 - Sep 2018

  Had to overlook all the liaising with customers. Confer with customers to determine reasons for overdue payments in accounts. Also, assist in handling and giving an overview of Income-tax, CAC accounts for individual and business entity. Arrange for payment schedules, based on customer’s financial situations. Had to maintain discretion in relation to client and company information. I would negotiate the right payment plan to suit both customers and business requirements in accordance with company policies & procedures. Proactively handling complex customer queries and advising customers of their rights and legal obligations. Accurately updating and maintaining of records and accurate recording of call outcomes.



7-Eleven

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jan 2013 - Sep 2017

  I had various responsibilities of managing the entire store and staff along with some others. • Assist with ad-hoc administration task and duties. • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills understanding the responsibility for being accountable for actions. • Developed a highly empathetic client relationship and earned a reputation for delivering exceptional customer service in a fast-paced office. • Proven ability to work independently without supervision as well as within a team.