Experience

UrbanKisaan

• India
• Food and Beverage Services
• 1 - 100 Employee

• Senior Operations Manager

  • Jan 2020 - Present



TinMen

• India
• Food and Beverage Services
• 1 - 100 Employee

• Sr Operations Manager

  • Jan 2017 - Dec 2019

  •Analysing and handling End-to-End supply chain operations•Monitoring regular Operations for smooth functioning in the city.•Working closely with Business Development team and formulate necessary plans•Maintaining CPD (Cost per delivery)•Training and managing Fleet Managers.•Responsible for on-boarding new Vendors.

• Operations Manager

  • Aug 2015 - Dec 2016

  • Understanding Customer needs and expectations while managing people, processes and other resources to achieve customer satisfaction• Monitoring entire first mile operations like Receiving, Assigning, Departing, Return package on daily basis.• Put process control in place and formulate action plans & drive surprise free operations•Handling and training more than 175 associates on each day for pickups, route planning for maximize pickups and associate easy and comfort way.• Responsible for order fulfilment, logistics and customer experience• Lead and Manage day-to-day deliveries along with managing escalations related to deliveries on a real time basis Show less



Quick Basket

• Hyderabad Area, India

• Operations Manager

  • Apr 2014 - Jul 2015