Senior Manager AV

• Oct 2021 - Present

Regional AV Lead

• Jun 2018 - Oct 2021

Managed large scale AV integration projects for Grab. Provide clients with ongoing support to ensure the audio/visual system continues to operate at optimum level. Support web conferencing meetings such as Zoom. Daily preventative maintenance. Project Management: - On boarded to provide administrative support for expanding company - Orchestrated multiple local, national, and international AV installation build projects - Attended construction, tech ops, and client… Show more Managed large scale AV integration projects for Grab. Provide clients with ongoing support to ensure the audio/visual system continues to operate at optimum level. Support web conferencing meetings such as Zoom. Daily preventative maintenance. Project Management: - On boarded to provide administrative support for expanding company - Orchestrated multiple local, national, and international AV installation build projects - Attended construction, tech ops, and client meetings - Formulated schematics, construction schedules, and project plans - Training service desk and Office mangers - Hiring highly skilled and professional vendors through RFP process - Collaborated with teams to establish standardised clientele progress reports, as build documentation, project close out packages

Audio Video System Engineer, APAC

• Jan 2017 - Jun 2018

Managed large scale AV integration projects for Uber in APAC region. Provide clients with ongoing support to ensure the audio/visual system continues to operate at optimum level. Support web conferencing meetings such as Zoom, WebEx, and Cisco VC. Daily preventative maintenance. Project Management: - On boarded to provide administrative support for expanding company - Orchestrated multiple local, national, and international AV installation build projects - Attended construction,… Show more Managed large scale AV integration projects for Uber in APAC region. Provide clients with ongoing support to ensure the audio/visual system continues to operate at optimum level. Support web conferencing meetings such as Zoom, WebEx, and Cisco VC. Daily preventative maintenance. Project Management: - On boarded to provide administrative support for expanding company - Orchestrated multiple local, national, and international AV installation build projects - Attended construction, tech ops, and client meetings - Formulated schematics, construction schedules, and project plans - Training service desk and Office mangers - Hiring highly skilled and professional vendors through RFP process - Collaborated with teams to establish standardised clientele progress reports, as build documentation, project close out packages Show less Managed large scale AV integration projects for Uber in APAC region. Provide clients with ongoing support to ensure the audio/visual system continues to operate at optimum level. Support web conferencing meetings such as Zoom, WebEx, and Cisco VC. Daily preventative maintenance. Project Management: - On boarded to provide administrative support for expanding company - Orchestrated multiple local, national, and international AV installation build projects - Attended construction,… Show more Managed large scale AV integration projects for Uber in APAC region. Provide clients with ongoing support to ensure the audio/visual system continues to operate at optimum level. Support web conferencing meetings such as Zoom, WebEx, and Cisco VC. Daily preventative maintenance. Project Management: - On boarded to provide administrative support for expanding company - Orchestrated multiple local, national, and international AV installation build projects - Attended construction, tech ops, and client meetings - Formulated schematics, construction schedules, and project plans - Training service desk and Office mangers - Hiring highly skilled and professional vendors through RFP process - Collaborated with teams to establish standardised clientele progress reports, as build documentation, project close out packages Show less

Field Support Engineer at Meta Singapore

• Jun 2015 - Dec 2016

• Provided helpdesk support for the Singapore office + remote support to all of the APAC offices. Including Executive and Director (VIP) support • Traveled quarterly to 8 remote locations to provide routine IT checkups • Completed projects & tasks for all other IT branches • Hands on support for other IT teams such as Corpnet, Infrastructure, Logistics, and Facilities • Worked on various new builds projects Duties included: - Racking/patching networking equipment and… Show more • Provided helpdesk support for the Singapore office + remote support to all of the APAC offices. Including Executive and Director (VIP) support • Traveled quarterly to 8 remote locations to provide routine IT checkups • Completed projects & tasks for all other IT branches • Hands on support for other IT teams such as Corpnet, Infrastructure, Logistics, and Facilities • Worked on various new builds projects Duties included: - Racking/patching networking equipment and servers - Installing/deploying Wifi adapters - installing, configuring and troubleshooting Canon and HP printers - Ordering, stocking and tracking of all end user IT equipment - Building and moving desks and IT related equipment - Provided end user training of new IT related processes and technologies Show less • Provided helpdesk support for the Singapore office + remote support to all of the APAC offices. Including Executive and Director (VIP) support • Traveled quarterly to 8 remote locations to provide routine IT checkups • Completed projects & tasks for all other IT branches • Hands on support for other IT teams such as Corpnet, Infrastructure, Logistics, and Facilities • Worked on various new builds projects Duties included: - Racking/patching networking equipment and… Show more • Provided helpdesk support for the Singapore office + remote support to all of the APAC offices. Including Executive and Director (VIP) support • Traveled quarterly to 8 remote locations to provide routine IT checkups • Completed projects & tasks for all other IT branches • Hands on support for other IT teams such as Corpnet, Infrastructure, Logistics, and Facilities • Worked on various new builds projects Duties included: - Racking/patching networking equipment and servers - Installing/deploying Wifi adapters - installing, configuring and troubleshooting Canon and HP printers - Ordering, stocking and tracking of all end user IT equipment - Building and moving desks and IT related equipment - Provided end user training of new IT related processes and technologies Show less

System Administrator

• Aug 2005 - Aug 2015

I work on the client site. Act as primary IT contact for Singapore , Hong Kong (add all your locations), responsible for solving issues, driving enhancements, and improving support for all IT related functions: application support, infrastructure support, and service delivery. Project manages SGP specific components related to client, infrastructure and applications implementations. Traveling around offices in APAC as part of quarterly IT health check visit and meet the vendors. Define… Show more I work on the client site. Act as primary IT contact for Singapore , Hong Kong (add all your locations), responsible for solving issues, driving enhancements, and improving support for all IT related functions: application support, infrastructure support, and service delivery. Project manages SGP specific components related to client, infrastructure and applications implementations. Traveling around offices in APAC as part of quarterly IT health check visit and meet the vendors. Define, optimize, and manage simple yet effective business processes and drive change within SGP IT through consensus building. Proven people management experience across technical spectrum. Develop a performance measurements framework and facilitate feedback to team members on issues such as customer service, communication, and technical skills in order to enhance the quality of support delivered in SGP. Develop and communicate an overall training strategy based on customer needs along with developing and maintaining policies and standard operating procedures. Prepare the team for new product / service releases and stay on the forefront of emerging industry practices, ensuring compliance with IT security and general controls. Delivers engaging, informative, well-organized, well communicated presentations. Provide 24x7 on-call support in an on-call rotation. Show less I work on the client site. Act as primary IT contact for Singapore , Hong Kong (add all your locations), responsible for solving issues, driving enhancements, and improving support for all IT related functions: application support, infrastructure support, and service delivery. Project manages SGP specific components related to client, infrastructure and applications implementations. Traveling around offices in APAC as part of quarterly IT health check visit and meet the vendors. Define… Show more I work on the client site. Act as primary IT contact for Singapore , Hong Kong (add all your locations), responsible for solving issues, driving enhancements, and improving support for all IT related functions: application support, infrastructure support, and service delivery. Project manages SGP specific components related to client, infrastructure and applications implementations. Traveling around offices in APAC as part of quarterly IT health check visit and meet the vendors. Define, optimize, and manage simple yet effective business processes and drive change within SGP IT through consensus building. Proven people management experience across technical spectrum. Develop a performance measurements framework and facilitate feedback to team members on issues such as customer service, communication, and technical skills in order to enhance the quality of support delivered in SGP. Develop and communicate an overall training strategy based on customer needs along with developing and maintaining policies and standard operating procedures. Prepare the team for new product / service releases and stay on the forefront of emerging industry practices, ensuring compliance with IT security and general controls. Delivers engaging, informative, well-organized, well communicated presentations. Provide 24x7 on-call support in an on-call rotation. Show less