Honda Silver Certificated Senior Sales Consultant

• Oct 2021 - Present

Honda Bronze Certificated Senior Sales Consultant

• Jun 2018 - Present

Sales Consultant

• Jan 2016 - Jun 2018

• Accomplishes or Exceed Monthly and Yearly Sales Targets (Car Units/Up selling Accessories/ Service packages/Extended Warranty/ In house finance) by maintaining prescribed Sales KPI's, prescribed standard sales policies and Procedures.• Handle Showroom display cars arrangement as per Honda Standards.• Ensure Test Drives cars are in Outstanding condition on daily basis.• Maintain high Customer Satisfactory Values Score ( CSV) provided in KPI.• Contact customers through Prospecting/ Web Lead/Tele lead, convert to appointment and maintain monthly KPI.• Plan, Prepare, Monitor and Evaluate daily Activities/Appointments in Connect /Snap cell Software.• Meet and Greet Walk-in Customers that comes to showroom every day and record it Connect system with all details.• Qualify and discuss with customers needs and advise them on most suitable vehicle.• Static Presentation to be provided to customer highlighting Features, Benefits, Advantage of Vehicle.• Provide Detailed test drive for customer to touch and feel car.• Help customer Trade-in old vehicle and process documents for used car department to evaluate vehicle.• Negotiate and close deal with customer.• Up sell Accessories/ Service packages/Extended Warranty/ In-house finance.• Complete Booking, Process in-house finance/ Bank Finance.• Collect documents from Customer for In-house finance and prepare Documents get approval from Credit team.• Collect Down payment, Invoice vehicle, Arrange PDI and Registration.• Prepare vehicle hand over and schedule convenient time with customer and arrange Memorable Delivery.• Post sales Follow up after 5 hours of delivery, 3 days after delivery, 30 days after delivery.• Organize and arrange specified records and files in order to keep track of financial transactions.• (internal/external) to improve operational ease and customer satisfaction.• Collect Competitors Monthly Schemes & Update Competitors Product line ,Quarterly Visit to Dealerships. Show less

Sales Manager

• Jan 2014 - Dec 2015

• Handling team of 3 Assistant sales managers, 4 Team leaders, 25 Sales Executives • Anticipate sales goals Monthly ,Quarterly and Annually • Monitor Daily, Weekly and Monthly, Yearly reports, sales activities, walk ins, Leads, and sales bookings ,invoices and deliveries • Ensure & Train Sales team maintain high CSI & SSI up to to Brand Standards • Monitor, handle rotation of Showroom display cars & Test Drive cars as per Dealer Principle and Brand Standards • Frequent visit to all Finance, Insurance and Corporate and Fleet companies /owners • Projecting expected sales volume and profit for existing products, accessories, insurance & Finance every month • Analyzing and monitoring market, including competitors product line and monthly schemes and activities • Implements sales programs by developing field sales action plans • Maintain sales team by recruiting, selecting, orienting, and training employees • Maintains sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results • Responsible for seeing that sales staffs are following sales processes • Responsible for knowing all monthly incentives, rates and discounts • Contributes to team effort by accomplishing related results as needed Intending vehicles for respective month • Maintaining good rapport with customers and business associates (Finance Companies, Insurance Companies Etc.) • Conduct daily, weekly, quarterly review meetings with Sales Staff and Management • Reporting directly to Sales Head ACHIEVEMENTS • Successfully Implemented and Activated on time entire SOP , DMS system for Sales Department as per Dealer Principle and Brand Standards, • Received Best SUV Sales Awards in South Kerala Region. Show less

Sales Manager

• Aug 2011 - Dec 2014

• Handling team of 5 Sales Executives. • Establishes sales objectives by forecasting and developing monthly sales for regions and territories. • Projecting expected Sales volume and profit for existing products. • Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. • Implements sales programs by developing field sales action plans. • Maintains sales team by recruiting, selecting, orienting, and training employees. • Maintains sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. • Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand. • Responsible for seeing that sales staffs are following sales processes. • Responsible for knowing all Monthly incentives, rates and discounts. • Contributes to team effort by accomplishing related results as needed • Intending vehicles for respective month. • Maintaining good rapport with customers and business associates • Conduct Customer meets. • Conduct daily, weekly, quarterly review meetings with Sales Staff and Management • Maintaining Showroom and other outlets of display vehicles, decorations and maintenance of showroom. • Reporting directly to Head of Sales. ACHIEVEMENTS • Received Best Sales Team Appreciation Award in South India by scoring best record sales. Show less

Senior Sales Executive

• Jan 2006 - Aug 2011

• Handling team of 3 Sales Executives. • Monitor enquirers generations and test drives. • Visit Corporate & fleet Clients on regular basis. • Arranging and coordinating with displays and other promotional activities. • Meet prospective customers with sales team to close sales. • Provide Sales plan of respective month. • Achieve individual sales target and team target and conduct meeting with sales team on regular basis. • Providing appropriate product training to team and newly joined. • Ensure delivery of vehicles on time. • Ensure sales teams are following sales process. • Maintaining good rapport with customers. ACHIEVEMENTS • Highest Number of Sales done for consecutive months. Show less

Sales Executive

• Sep 2003 - Dec 2006

• Cold called and conducted face-to-face sales calls with prospects in assigned sales territory • Fixing appointments with clients. • Follow Sales operation procedure. • Give information of vehicle they require. • Follow up with clients. • Collecting financial documents from client and arrange loan from bank. • Preparing invoices, orders and dispatching same. • Deliver vehicle on specified time. • Recording client inquiries, maintaining database and providing information to sales team. • Find out prospective customer from open market. ACHIEVEMENTS • Received Appreciation Award for Achieving Best CSI and SSI Scores for Quarter. Show less