Experience

IntegralTech Networks LLC
• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee
• Technical Director

  • Jan 2018 - Present

SOLECO ENERGY PVT LTD,KOCHI
• India
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee
• Director

  • Sep 2019 - Present


Solutions Middle East

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President Support & Projects

  • May 2016 - Dec 2017

• Manager Support & Projects

  • Jan 2013 - Apr 2016

  • Accountable for project management entailing project planning & execution, project closure and post project support strictly adhering to the service level agreement.• Managing support & project teams in 4 various geographical locations (Dubai, Abu Dhabi, Qatar & India)• Steering activities related to support operation management, customer service and coordinate with support administrative staffs.• Accountable for support revenue generation and software renewals with principal companies. • Part of the business strategy planning / development group to achieve the common goal of the organization. Show less

• Manager Presales

  • Jan 2012 - Dec 2012

  • Responsible for developing a pre-sales team of 4 engineers, training and enabling them to be part of a core team.• Accountable for the presales operation of the organization.• Increased companies’ growth by securing new partners, consulting engagements and by delivering new projects.• Provided project coordination and technical support for major projects involving legacy fax machines to be replaced with OpenText Rightfax (SEHA, Abu Dhabi Police)• Worked closely with technical and engineering team, providing feedback and recommendations regarding system enhancements and upgrades.• Provided assistance to the sales team in designing and architecting solutions.• Contributing to most of the complex implementations as a subject matter expert leveraging the telecom and computer skills Show less

• Manager Projects & Messaging Team

  • Jan 2009 - Dec 2011

  • Responsible for project management & implementation of messaging products such as OpenText Righfax, EasiSMS, AVST Unified Communications, Proteus Unified Billing, Kofax Communication Systems (KCS).• Managing a 5 member team focusing on timely closure of the projects and post implementation support.• Designing the architecture, writing scope of work, creating project plans and hand over documents• Provided delivery management to ensure customer satisfaction and reference ability• Produced project status reports, managed the team and resolved day-to-day issues.• Engaged with principal companies for technical support, escalations and enhancements requests. Show less

• Team Leader –Messaging Team

  • Apr 2005 - Dec 2008

  • Managing a team of 2 engineers specializing in computer telephony integrations and provide assistance to technical support manager.• Consultation, Installation, Configuration and Training of Computer Telephony products such as AVST Unified Messaging, Vertical Televantage, Rightfax, Globitel Unified Messaging, Call Recording systems, Call Accounting systems, Telephony integrations with CRM software.• Provide Technical Assistance to customers on the above products.• Perform in-depth problem analysis and isolate problems of Enterprise-wide scope.• Document customer problem information, recommendations and resolution.• Achieve and maintain targeted call statistics such as number of calls attended, closed and resolved.• Reproduce, verify and document customer issues in house when required using lab equipment.• Provide a team environment by assisting and contributing to co-workers.• Designing the architecture documents, writing scope of work, creating project plans and hand over documents Show less

• CTI Engineer

  • Jan 2000 - Mar 2005

  • Acting as team member and reporting to the technical support manager. • Implementation and post-sales support of the computer telephony products.• Consultation, Installation, Configuration and Training of Computer Telephony products such as AVST Unified Messaging, Vertical Televantage, Rightfax, Globitel Unified Messaging, Call Recording systems, Call Accounting systems, Telephony integrations with CRM software.• Provide Technical Assistance to customers on the above products.• Perform in-depth problem analysis and isolate problems of Enterprise-wide scope.• Document customer problem information, recommendations and resolution.• Achieve and maintain targeted call statistics such as number of calls attended, closed and resolved. Show less



HCL Infosystems Ltd

• India
• Information Technology & Services
• 700 & Above Employee

• Customer Support Engineer

  • Jul 1996 - Sep 1999

  Responsible for handling an area consisting of 120 customers. The key job responsibility was installation, maintenance, programming and conducting end-user training of HCL range of IT / Telecom products and support for the existing key clients that includes Five Star Hotels, Hospitals, Corporate offices, Factories, Banking sectors and Small offices. • Installation and configuration of HCL Desktops, Servers, EPBX s and various models of Key Telephone systems. • Conducting administrator and end user training for all the above-mentioned products. • Provide onsite and remote technical support to the administrators and users. Show less