Sajim A.
DevOps Engineer at Tipton & Coseley Building Society- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Bengali Native or bilingual proficiency
Topline Score
Bio
Credentials
-
Professional Competence for IT and Telecoms Professional Level 3
PCTPOct, 2011- Sep, 2024 -
Microsoft Technology Associate
MicrosoftJan, 2011- Sep, 2024
Experience
-
Tipton & Coseley Building Society
-
United Kingdom
-
Financial Services
-
1 - 100 Employee
-
DevOps Engineer
-
Aug 2021 - Present
• Provided advanced expertise supporting users with diagnosing, reporting, and resolving Automation tools for infrastructure and applications • Utilised exceptional problem-solving skills to install, maintain and troubleshoot Desktop services including PCs, printing, mobile devices, and voice systems • Bespoke software such as AMLS, Logicity, Crystal Reporting and Laserfiche RESPONSIBILITIES • Carry out analysis in support of Society initiatives, system changes or identified problems • Implement technology change either as projects or smaller changes • Carry out configuration to support the Society’s technology portfolio • Aid Robotics and Application team in developing, testing, and rolling out bespoke software Show less
-
-
-
NHS
-
Hospitals and Health Care
-
700 & Above Employee
-
Onsite Lead Engineer
-
Jan 2021 - Jul 2021
• Provided advanced expertise supporting users with diagnosing, reporting, and resolving hardware and software issues across all vaccination centres in Birmingham • Utilised exceptional problem-solving skills to install, maintain and troubleshoot hardware and software in compliance with company standards RESPONSIBILITIES • Ensured timely resolution of any issues, monitoring, and escalating as required • Remote support controls for Bomgar and MS Teams as well as up-to-date Windows OS knowledge • Leveraged advanced knowledge-base in the creation of VDIs, creation and support of Virtual Desktop Environments and Endpoint Manager both hardware and software assets • Worked with Citrix XenApp, SCCM, Intune, Active Directory and Server 2012 Show less
-
-
-
Spherica
-
United Kingdom
-
Information Technology & Services
-
1 - 100 Employee
-
EUC Technical Consultant
-
Jan 2020 - Dec 2020
Integral part of a specialist technical team, personally responsible for delivering key elements of a managed support service for a high-profile client. Integral part of a specialist technical team, personally responsible for delivering key elements of a managed support service for a high-profile client.
-
-
-
Aptos Retail
-
United States
-
Software Development
-
500 - 600 Employee
-
SME - Apps Support
-
Oct 2018 - Dec 2019
Key Responsibilities: Onsite support to 300+ desktops and laptop user’s on Windows 7 Main focal point for other technical teams. Providing 2nd/3rd line support for all local applications such as Microsoft office applications as well as Office365, Amdocs, Taranto, Eptica and Kapsch to name a few. Troubleshooting Cisco and Citrix issues as well as maintaining printer consumable. - Support all members of the team by writing and developing scripts to automate tasks, particularly in PowerShell and Batch - Provide expert 2nd and 3rd line PC and Office system support to 300+ staff and users, working closely with the frontline service desk team to provide a fast, friendly and efficient service - Ensure that the security of systems I work with is maintained in accordance with the requirements of the ITSO IT Security Officer by ensuring that all work is undertaken within recognised procedures and working practices - Able to demonstrable ability to rapidly acquire in-depth expertise in computing systems through self-study and be able to apply it the IT systems and support environment - Exceptional teamwork skills and a real team player. Keen to always work with, learn from, train and support other members of the team - Excellent inter-personal skills, particularly in communication, teamwork, problem-solving and customer relationship management - Follow agreed Departmental ITIL processes and effective Incident, Change and Problem Management. - I take ownership and accountability for technical and support tasks assigned to myself as an individual. From initial request through to conclusion. - Maintaining up-to-date desktop O/S, hardware and application patches to increase business efficiency. - Responded to telephone, email and helpdesk 2nd/3rd line support request. - Patching and cabling Cisco Switches - Installing and configuring Cisco routers Show less
-
-
-
IBM
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Senior Desktop Engineer
-
Jul 2015 - Jan 2016
Key Responsibilities: • Monitoring Maximo for Incident, Service request and Changes and to respond within SLA, Manage the Desktop support inbox for tickets and to dos. Fault finding and resolving calls or to update and reassign to other resolving teams. • Responsible for all the patching across the sites from switch to device and will re patch, Cable management in the comms rooms. • Desktop support provide Servers support in the form of Eyes / Ears and Hands for AT&T and other technical teams • Desktop support perform testing as per instructions from various 3rd parties or technical departments before any update is made globally. • Manage and update Disaster Recovery image every 6 months and to take part in an annual DR scenario as per the DR process. • Manage desktop software patching via WSUS console and Antivirus levels via Symantec Endpoint console. • Manage the proxy via Symantec Web console. • Undertake any project work which require desktop support, in this case liaising with the business and project team for the migration of Windows XP to Windows 7. • Communicate effectively with all levels of the business, liaise with 3rd parties and other technical teams. • Take part in Security audits and to investigate desktop related findings • Provide out of hours On call support. • Reviewing and updating of any desktop related documents on the Shared portal. • Adhere to IBM and Phoenix IT service services working practices and processes. Show less
-
-
-
UK Mail
-
United Kingdom
-
Postal Services
-
400 - 500 Employee
-
Information Technology Support Analyst
-
Sep 2014 - Jun 2015
Key Responsibilities: • Active Directory (AD-Manager) administration • Use of Microsoft Dynamics CRM as ticketing system • Configuring/troubleshooting laser/label printer • Configuring/troubleshooting MS Applications (Outlook/Excel/Visio/Project) • Maintaining laptops/desktops • Troubleshooting general hardware/software problems • Configuring/supporting bespoke in-house systems and dispatching software • Remote support via phone, email, RDP, and Cisco WebEx support center • Regularly achieving cost saving targets • Ability to manage multiple priorities • Good understanding and experience of purchasing strategies and also inventory management • Responsible for Order Placement Timing, Supply/Demand Alignment, Material Replenishment and Supplier performance • Helping to source alternative items for buyers and customers Show less
-
-
-
George Davies Solicitors LLP (Now merged with Mills & Reeve LLP)
-
United Kingdom
-
Legal Services
-
1 - 100 Employee
-
Desktop Support Engineer
-
Jun 2014 - Aug 2014
Key Responsibilities: • Provide technical assistant to computer users regarding Legal Law Applications including iManage, Interwoven, and WorkSite/Filesite. • Assist users with any software or hardware problems including operating systems, installing programmes and email access. • Diagnose and resolve any technical issues regarding computer workstations, laptops, printers and other computer and telecommunications equipment. • Use Citrix AppSense Environment. Key Responsibilities: • Provide technical assistant to computer users regarding Legal Law Applications including iManage, Interwoven, and WorkSite/Filesite. • Assist users with any software or hardware problems including operating systems, installing programmes and email access. • Diagnose and resolve any technical issues regarding computer workstations, laptops, printers and other computer and telecommunications equipment. • Use Citrix AppSense Environment.
-
-
-
-
2nd Line IT Support
-
Mar 2014 - Jun 2014
Key Responsibilities: • Responsible for providing 1st line support to users regarding any technical and IT related issues they might have. • Evaluated the problems and escalated them to the relevant team for them to respond. • Provided support via email and telephone as requested. Key Responsibilities: • Responsible for providing 1st line support to users regarding any technical and IT related issues they might have. • Evaluated the problems and escalated them to the relevant team for them to respond. • Provided support via email and telephone as requested.
-
-
-
NFU Mutual
-
United Kingdom
-
Insurance
-
700 & Above Employee
-
IT 2nd Line Support
-
Oct 2013 - Mar 2014
Key Responsibilities: • Handled all Windows 7/Office 2010/Active Directory and general OS user issues. • Provided Windows XP and 7 background assistance. • Managed the Windows 7 deployment project support covering 4000 clients. • Dealt with priority support issues and provided 1st and 2nd line telephone support. • Provided Cisco VPN/Telephony support. • Supported the transfer from Lotus Notes to MS Exchange on Citrix Xen Desktop environment. • Oversaw the Windows XP migration to Citrix Xen Desktop. Show less
-
-
-
Npower
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Inbound Call Handler
-
Sep 2013 - Oct 2013
Key Responsibilities: • Dealt with all customer queries via telephone and email. • Documented all call information onto the Infinity Contact Manager in-house system. • Produced call log records for all calls to the centre. • Identified and escalated priority issues and transferred calls to the appropriate department. Key Responsibilities: • Dealt with all customer queries via telephone and email. • Documented all call information onto the Infinity Contact Manager in-house system. • Produced call log records for all calls to the centre. • Identified and escalated priority issues and transferred calls to the appropriate department.
-
-
-
-
Front of House
-
Jun 2013 - Sep 2013
Key Responsibilities: • Took food orders from customers and provided them with updates regarding delays and/or waiting time. • Dealt with all customer complaints, ensuring problems were rectified and customers were satisfied. • Oversaw cash and card payment transactions. Key Responsibilities: • Took food orders from customers and provided them with updates regarding delays and/or waiting time. • Dealt with all customer complaints, ensuring problems were rectified and customers were satisfied. • Oversaw cash and card payment transactions.
-
-
-
City Link
-
France
-
Telecommunications
-
1 - 100 Employee
-
IT Support Engineer
-
Aug 2012 - May 2013
Key Responsibilities: • Built PCs and installed Microsoft operating systems throughout the organisation. • Installed and maintained IT equipment, including scanners and printers, ensuring customer requirements were met. • Provided comprehensive 1st line support to customers using remote access technology and by visiting customer sites. • Diagnosed problems with desktop, applications, networking and infrastructure, and provided troubleshooting assistance for PCs, laptops and mobile devices. • Regularly contacting suppliers to renegotiate prices • Resolving disputes and claims with vendor and suppliers • Involved in selling off excess, damaged and inventory and stock • Projecting stock levels • Helping to source alternative items for buyers and customers • Budget management • Inventory asset tagging and monitoring Show less
-
-
-
Systems Integration, Inc. (SII)
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
IT Support Technician
-
Feb 2012 - Apr 2012
Key Responsibilities: • Analysed customer requirements in order to decide on the best options and recommend the most appropriate solutions to them regarding equipment and modifications. • Built and tested product prototypes, and carried out any modifications as necessary. • Managed various ad hoc projects including new computer builds and backups. Key Responsibilities: • Analysed customer requirements in order to decide on the best options and recommend the most appropriate solutions to them regarding equipment and modifications. • Built and tested product prototypes, and carried out any modifications as necessary. • Managed various ad hoc projects including new computer builds and backups.
-
-
-
Pearson VUE
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
IT Apprentice
-
Sep 2011 - Feb 2012
Key Responsibilities: • Assisted with the upgrade of hardware and software applications as well as installing and configuring software according to user requirements. • Worked within set deadlines on individual basis and within teams to ensure key skills are developed well in a wide range of situations. • Learned the creative and technical input that is featured in the design of a website using HTML and Dreamweaver. • Completed projects via research and producing slideshow presentation for the class. Show less
-
-
Education
-
2009 - 2011
Cadbury College, Kingsnorton
Associate’s Degree -
2007 - 2009
'St.Georges School, Edgbaston
High School, GCSE
Community
