Project Manager

• Oct 2013 - Present

System Support Engineer

• Jan 2012 - Sep 2013

Responsibility:  Implementation, configuration and support of POS applications  Install and configure computer hardware operating systems  Monitor and maintain computer systems and networks  Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues  Troubleshoot system and network problems, diagnosing and solving hardware or software faults  Follow diagrams and written instructions to repair a fault or set up a system  Support the roll-out of new applications  Provide support, including procedural documentation and relevant reports  Respond within agreed time limits to call-outs  Prioritize and manage many open cases at one time  Rapidly establish a good working relationship with customers and other professionals, such as software developers  Test and evaluate new technology Show less