Sajil Kalappurakkal
Implementation Engineer at LUMEDX- Claim this Profile
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English -
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Hindi -
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Malayalam -
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Bio
Credentials
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HDI Support Center Analyst
HDIJul, 2018- Oct, 2024 -
Professional EHR Product Knowledge Certified
AllscriptsAug, 2016- Oct, 2024 -
ITIL® Foundation V3
AXELOS Global Best PracticeSep, 2014- Oct, 2024
Experience
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LUMEDX
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United States
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Software Development
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1 - 100 Employee
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Implementation Engineer
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Apr 2017 - Present
• Migration, Installation, Upgradation and Configuration of SQL Servers, Applications, Registries, Interfaces, Analytics, CPACS, Auto-Distribution, IIS Applications and All Lumedx Products. • Implementing Healthcare Interfaces/Applications/DB/CPACS/Azure Analytics [CI/CD Pipeline] (Complete CVIS) on both On Premise and SaaS environments. • Creating Azure Subscriptions, Tenants and Resource Groups. Deploying resources etc. • Customizations of Clinical Workflows, Structured reports… Show more • Migration, Installation, Upgradation and Configuration of SQL Servers, Applications, Registries, Interfaces, Analytics, CPACS, Auto-Distribution, IIS Applications and All Lumedx Products. • Implementing Healthcare Interfaces/Applications/DB/CPACS/Azure Analytics [CI/CD Pipeline] (Complete CVIS) on both On Premise and SaaS environments. • Creating Azure Subscriptions, Tenants and Resource Groups. Deploying resources etc. • Customizations of Clinical Workflows, Structured reports, Analytics, and Interfaces. • Working with Microsoft Windows/SQL Server 2008 R2/ 2012/2016/2019. • Working and Configuring FAT/THIN, Virtual, VMWare, VDI and Citrix workstations. • Publishing and configuring applications on Citrix and other VDI environments. • Server Migrations, DB Consolidation and DB Merge. • Setting up New Lumedx Environments (SQL Servers /Web Servers /Interfaces Servers /CPACS Servers) • Interacts with Project Managers and external customers to plan and coordinate Lumedx Products implementations. • Participate in Lumedx Product installation and updates remotely or on the WebEx with the customer. • Keep track of every install and updates at the customer environment in CRM. • Engage with Project Manager and Solution Consultant on internal weekly meeting or with customers. • Involve in troubleshooting of Lumedx products and environmental issues with the LUMEDX Help Desk when called for assistance. • Represent LUMEDX through professional interactions with all internal and external clients. • Serve as a client advocate through product and implementation improvement collaboration. • Providing End to End support for all the applications both Go-Live and Post Go-Live. • Working on L3 Escalations. • Working as per SDLC. Show less • Migration, Installation, Upgradation and Configuration of SQL Servers, Applications, Registries, Interfaces, Analytics, CPACS, Auto-Distribution, IIS Applications and All Lumedx Products. • Implementing Healthcare Interfaces/Applications/DB/CPACS/Azure Analytics [CI/CD Pipeline] (Complete CVIS) on both On Premise and SaaS environments. • Creating Azure Subscriptions, Tenants and Resource Groups. Deploying resources etc. • Customizations of Clinical Workflows, Structured reports… Show more • Migration, Installation, Upgradation and Configuration of SQL Servers, Applications, Registries, Interfaces, Analytics, CPACS, Auto-Distribution, IIS Applications and All Lumedx Products. • Implementing Healthcare Interfaces/Applications/DB/CPACS/Azure Analytics [CI/CD Pipeline] (Complete CVIS) on both On Premise and SaaS environments. • Creating Azure Subscriptions, Tenants and Resource Groups. Deploying resources etc. • Customizations of Clinical Workflows, Structured reports, Analytics, and Interfaces. • Working with Microsoft Windows/SQL Server 2008 R2/ 2012/2016/2019. • Working and Configuring FAT/THIN, Virtual, VMWare, VDI and Citrix workstations. • Publishing and configuring applications on Citrix and other VDI environments. • Server Migrations, DB Consolidation and DB Merge. • Setting up New Lumedx Environments (SQL Servers /Web Servers /Interfaces Servers /CPACS Servers) • Interacts with Project Managers and external customers to plan and coordinate Lumedx Products implementations. • Participate in Lumedx Product installation and updates remotely or on the WebEx with the customer. • Keep track of every install and updates at the customer environment in CRM. • Engage with Project Manager and Solution Consultant on internal weekly meeting or with customers. • Involve in troubleshooting of Lumedx products and environmental issues with the LUMEDX Help Desk when called for assistance. • Represent LUMEDX through professional interactions with all internal and external clients. • Serve as a client advocate through product and implementation improvement collaboration. • Providing End to End support for all the applications both Go-Live and Post Go-Live. • Working on L3 Escalations. • Working as per SDLC. Show less
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Allscripts
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United States
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Software Development
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700 & Above Employee
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Sr. Support Consultant
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Sep 2011 - Oct 2016
• Providing end to end Technical and Application Support for Allscripts Professional Suite EMR Premier Clients. • Working with multiple database and server environments • Working with Microsoft SQL Server 2005 / 2008 / 2008 R2/ 2012. • Working with Windows XP/Win7/Vista/Win8/Win10, Androidv IOS, IIS and web services. • Working on RDP. • Network, Server, OS, Devices & Application Troubleshooting. • Installing & Troubleshooting the Mobile App on Android and IOS [WAND /Allscripts… Show more • Providing end to end Technical and Application Support for Allscripts Professional Suite EMR Premier Clients. • Working with multiple database and server environments • Working with Microsoft SQL Server 2005 / 2008 / 2008 R2/ 2012. • Working with Windows XP/Win7/Vista/Win8/Win10, Androidv IOS, IIS and web services. • Working on RDP. • Network, Server, OS, Devices & Application Troubleshooting. • Installing & Troubleshooting the Mobile App on Android and IOS [WAND /Allscripts Remote]. • Working on MS SQL [DDL/DML/DCL/TCL, Store Procedures and Performance Tuning]. • Generate custom SQL reports. • Working on HL7 Interfaces. • Working on Active Directory • Application Beta Testing. • Working with client IT and Clinical staff to diagnose, troubleshoot and resolve technical/application/database/server/interface related issues. • Working with 3rd party hardware and software vendors as necessary to assist clients in resolving complicated hardware issues. • Subsequently managing, Upgrades and Installations on all environments. • Work closely with members of the support, development and other teams to upgrade our clients to the latest version of software across a diverse Healthcare client base. • HIPAA Guidelines and Meaningful Use [MU]. • Log detailed and accurate activities for all tasks performed on client issues. • Communicate daily with clients for status and/or updates of issues according to guidelines. • Generate team score card reports and internal reporting for management. • Working with Salesforce. • Creating mandatory document for new object(s) introduced to client IT environment. • Creating mandatory document &training sessions and communications to alert client end users to methodology software changes. • Working as a Support Advisor. Show less • Providing end to end Technical and Application Support for Allscripts Professional Suite EMR Premier Clients. • Working with multiple database and server environments • Working with Microsoft SQL Server 2005 / 2008 / 2008 R2/ 2012. • Working with Windows XP/Win7/Vista/Win8/Win10, Androidv IOS, IIS and web services. • Working on RDP. • Network, Server, OS, Devices & Application Troubleshooting. • Installing & Troubleshooting the Mobile App on Android and IOS [WAND /Allscripts… Show more • Providing end to end Technical and Application Support for Allscripts Professional Suite EMR Premier Clients. • Working with multiple database and server environments • Working with Microsoft SQL Server 2005 / 2008 / 2008 R2/ 2012. • Working with Windows XP/Win7/Vista/Win8/Win10, Androidv IOS, IIS and web services. • Working on RDP. • Network, Server, OS, Devices & Application Troubleshooting. • Installing & Troubleshooting the Mobile App on Android and IOS [WAND /Allscripts Remote]. • Working on MS SQL [DDL/DML/DCL/TCL, Store Procedures and Performance Tuning]. • Generate custom SQL reports. • Working on HL7 Interfaces. • Working on Active Directory • Application Beta Testing. • Working with client IT and Clinical staff to diagnose, troubleshoot and resolve technical/application/database/server/interface related issues. • Working with 3rd party hardware and software vendors as necessary to assist clients in resolving complicated hardware issues. • Subsequently managing, Upgrades and Installations on all environments. • Work closely with members of the support, development and other teams to upgrade our clients to the latest version of software across a diverse Healthcare client base. • HIPAA Guidelines and Meaningful Use [MU]. • Log detailed and accurate activities for all tasks performed on client issues. • Communicate daily with clients for status and/or updates of issues according to guidelines. • Generate team score card reports and internal reporting for management. • Working with Salesforce. • Creating mandatory document for new object(s) introduced to client IT environment. • Creating mandatory document &training sessions and communications to alert client end users to methodology software changes. • Working as a Support Advisor. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Tech Lead - Operations
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Apr 2007 - Aug 2011
• Providing technical support for end to end resolution for B2C & B2B clients. • Network and Devices Troubleshooting. • Managing ADSL broadband circuits, exchanges and onshore teams queries for technical outage and issue resolution. Working on Network Management Interface [NIM] to resolve technical issues. • Dealing with exchange engineers to resolve outages and End User technical issues. • Managing exchange issues and Line Engineers queries. • Client interaction via focus groups… Show more • Providing technical support for end to end resolution for B2C & B2B clients. • Network and Devices Troubleshooting. • Managing ADSL broadband circuits, exchanges and onshore teams queries for technical outage and issue resolution. Working on Network Management Interface [NIM] to resolve technical issues. • Dealing with exchange engineers to resolve outages and End User technical issues. • Managing exchange issues and Line Engineers queries. • Client interaction via focus groups and conference calls for improvements of process and business. • Managing High Level Complaints and escalations. Working with Remedy and Macros for reporting in Remedy. • Creating process knowledge documents for 2nd Line Technical Support. • Preparing reports and presentations for management reporting. • Improving team performance by mentoring members. • Call auditing and feedback. • Providing training for 2nd Line Technical associates. • Active member for Operations and Quality Collaboration's. • Preparing & Generating team score card reports for internal reporting to management. • Managing SLA’s OLA’s & KPI’s. • Team Management. Show less • Providing technical support for end to end resolution for B2C & B2B clients. • Network and Devices Troubleshooting. • Managing ADSL broadband circuits, exchanges and onshore teams queries for technical outage and issue resolution. Working on Network Management Interface [NIM] to resolve technical issues. • Dealing with exchange engineers to resolve outages and End User technical issues. • Managing exchange issues and Line Engineers queries. • Client interaction via focus groups… Show more • Providing technical support for end to end resolution for B2C & B2B clients. • Network and Devices Troubleshooting. • Managing ADSL broadband circuits, exchanges and onshore teams queries for technical outage and issue resolution. Working on Network Management Interface [NIM] to resolve technical issues. • Dealing with exchange engineers to resolve outages and End User technical issues. • Managing exchange issues and Line Engineers queries. • Client interaction via focus groups and conference calls for improvements of process and business. • Managing High Level Complaints and escalations. Working with Remedy and Macros for reporting in Remedy. • Creating process knowledge documents for 2nd Line Technical Support. • Preparing reports and presentations for management reporting. • Improving team performance by mentoring members. • Call auditing and feedback. • Providing training for 2nd Line Technical associates. • Active member for Operations and Quality Collaboration's. • Preparing & Generating team score card reports for internal reporting to management. • Managing SLA’s OLA’s & KPI’s. • Team Management. Show less
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Education
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2003 - 2006
Alagappa Chettiar College of Engg &Tech, Karaikudi
BCA, Bachelor Of Computer Applications
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