Senior Billing Manager

• Jun 2021 - Present

Quality Assurance Quality Control Manager

• Dec 2009 - Dec 2017

Manager Quality & Billing Control • Minimize Monthly Revenue Leakages • Fraud detection in invoices done on a daily basis through validating unusually high payments made by customer against bill payments and cross verifying the payment details in the billing system (Single e-View) and reporting it to the concerned authority to get the same validated / rectified / reversed • Audit Invoices as per the Tariff & Rates • Inter Team Coordination for the ILD as per BR • Handling Trouble Tickets through CRM • User Acceptance Test of New Rate Plans / Deals, Business Rules, Customer Requirements & Hot fixes) in sync with Business Requirement Buying plan along with the business partners • Training Need Analysis and Documentation: Handle the process of identifying training needs, preparing training manuals • Dispute Management, MIS & Reporting Achievements • ‘Ensure that the bills generated are 99.99% error free on a month on month basis • Managed to save 1.2cr (potential fraud) in a month by identifying Revenue Leakages which gave the organization long term cost saving and revaluation of existing process • Implementation of Loss Prevention guidelines in the operation. Drive programs to reduce loss/shortage, for any monetary discrepancies • Received Certificate of Appreciation, Star Awards 2014 – 2015 for contribution towards resolution of issues related to postpaid billing in Reliance Telecommunication. • Successfully faced and resolved TRAI related queries raised by the Auditors

Analyst - Wireless

• 2007 - 2009

BlackBerry support - Level 2 & 3 Analyst – Wireless Telecommunications • Invoice Validation. from Telecom Operators: Verizon, Cingular, Nextel and Sprint that have Global presence. • Account Review • Data files, account anomalies projections and trending. • Audit and Invoice Mapping for Comparatives • MIS & Reporting • Resolution provider for billing queries for Blackberry’s and wireless cards (ex. procurement of a device, status of a device, general questions about service, advice on what type of carrier is good for a certain area, area code changes, name changes to an existing account, termination of services Achievements • Handled invoice validation of multiple international telecom service providers creating customer delight

Analyst

• 2005 - 2007

Analyst for UK & France products Analyst – Finance Operations • New Customer Data Configuration for Voice Products of UK • New Customer Data Configuration for both Data & Voice Products of France • Retail Invoice Validation from OHS system • Pre Invoicing checks for effective Bill Generation • Working closely with the Billing Specialist from UK and France during revision of Billing and Tariff Plans. • Billing Management as interface support between order handling and billing system and suspense management • Order management & Quote Approval • MIS & Reporting • Dispute Management through multilevel data verification and coordination. • Create and promote strong business relationships with external stakeholders including international locations Achievements • Was a part of the Core team hence attended process training at Spain for a period of two months for transition of Billing, Tariff and Suspense Management at COLT • Received recognition Certificate for Outstanding Teamwork (twice) at COLT

Quality Assurance Executive

• Oct 2003 - Jul 2005

Executive - Quality Analyst - BSS Operations ( Business Support Services) • Invoice validation of pre and post both. Invoice Audit. Dispute ticket handling Contribute to team effort by accomplishing results Executive - Quality Analyst - BSS Operations ( Business Support Services) • Invoice validation of pre and post both. Invoice Audit. Dispute ticket handling Contribute to team effort by accomplishing results

Field retention executive

• May 2001 - Jul 2003

Retain BPL customers who are about to cancel the service. • Identifying the issues raised by the subscriber on the Churn System (mailing system) for allocation to the team members. • Resolving Escalated Queries and Grievances raised by subscriber & to try and resolve their queries & grievances • Training the new executives on Customer Service for Grievance handling • Distinction of achieving all set billing targets within the specified time frame. Subscriber Retention. • Accustomed to working in a fast-paced environment with the ability to think quickly and successfully.