Sajid Mohammed
IT service desk coordinator at K&S Corporation Limited- Claim this Profile
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Bio
Credentials
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Windows 10: Troubleshooting for IT Support
LinkedInJun, 2020- Nov, 2024
Experience
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K&S Corporation Limited
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Australia
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Truck Transportation
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100 - 200 Employee
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IT service desk coordinator
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Jul 2020 - Present
Ticketing system# escalation#service request# open incident# service manager console!!!! Ticketing system# escalation#service request# open incident# service manager console!!!!
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7-Eleven
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United States
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Retail
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700 & Above Employee
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Information Technology Support Technician
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Jan 2019 - Jul 2020
• Provide 1st level helpdesk support to the stores and local team • Working on the windows Atlassian Helpdesk Tools (Jira) as well as run number of inhouse application at the standard MS Office suite • Fix the issues related to login issues, connectivity, staff logins and the classic first level support • Solve store technical issues such as Eftpos server, POS error, terminal problem • Handling number of stores in the allocated area in 24/7 support • Any issues obtain in the allocated area so it’s our team responsibility to sort it out as soon as possible as well housekeeping and tidiness Show less
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Melbourne Institute of Technology
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Australia
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Higher Education
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100 - 200 Employee
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Information Technology Support Team member
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Dec 2018 - Jul 2019
• As point of contact for IT related issues, gather information, complete basic troubleshooting, diagnose faults and complete daily and routine maintenance checks, support education related technologies, such as 3D printers, drones and robots • Support with computer software or hardware companies, assisting Students and Staff with products. More generally, providing computer support internally to college staff. • Responsible for maintaining the company's computer services and equipment. Include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity. • Check all the desktop in the classrooms, labs as per the gives scheduled, if there is any error grab them in the IT support section fixed them immediately • Mostly new lecturers and students are not familiar to the new upcoming software, explain about it to them. • Sort it out any issues related to campus portal login to the students and staff and even they not getting update or notification from the campus Show less
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Desktop installation services
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Melbourne, Victoria, Australia
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Desktops Installer
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Sep 2017 - Dec 2018
• Desktop deployment • Replacement of old desktop to the new desktop • Installing new desktop and cable alignments, check every cables and hardware weather they are properly connected or not • Installing new software if organisation required • After installing new desktop if there is any error fixed it immediately • Rebooting, trouble shooting, errors check, if there is any error fixed • Housekeeping, cleaning and tidiness • Desktop deployment • Replacement of old desktop to the new desktop • Installing new desktop and cable alignments, check every cables and hardware weather they are properly connected or not • Installing new software if organisation required • After installing new desktop if there is any error fixed it immediately • Rebooting, trouble shooting, errors check, if there is any error fixed • Housekeeping, cleaning and tidiness
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Education
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2018 - 2019
Melbourne Institute of Technology
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2012 - 2016
Mesco College Of Pharmacy
Bachelor of Pharmacy - BPharm, Pharmacy
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