Experience

Reliance Jio Infocom Limited
• India
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee
• Area Sequrity loss and prevention manager

  • Jun 2018 - Present


Future Group India

• India
• Manufacturing
• 700 & Above Employee

• Circle manager

  • Mar 2016 - 2018

  Circle manager For Gujarat Rajasthan Loyalty Head Circle manager For Gujarat Rajasthan Loyalty Head



RELIANCECOMMUNICATION

• India
• Appliances, Electrical, and Electronics Manufacturing

• Retail Area Manager

  • Nov 2014 - Dec 2015

   Expanding the network of retail store as per monthly plan and ensuring stores profitability Monitoring, tracking and evaluating store wise KPI performance, identifying areas of improvement and taking effective measures Supervising multiple stores and managing the establishment of new franchisees  Exploring potential business avenues & managing marketing & sales operations for achieving the business targets; initiating market development efforts and increasing business growth Analyzing latest marketing trends, tracking competitors' activities & providing valuable inputs for fine-tuning sales & marketing strategies Planning and implementing promotion plans in malls and identifying opportunities to open new stores; coordinating promotional activities for new releases & special products Creating and maintaining a high-end store image by conceptualising visual merchandising displays, windows & design of retail outlets Devising communication plans based on specific media objectives in coordination with advertising agencies; evaluating the results and documenting the techniques for future purposes  Developing and fostering strong relationship with vendors and other units, monitoring and assessing their performance in terms of cost, quality and delivery norms Conducting analysis on of service operation loopholes and market dynamics and devising strategies for customer retention Ensuring maximum customer satisfaction by addressing their areas of concern and resolving them as per TAT; continuously striving to improve preset service levels  Participating and monitoring development & implementation of key procurement strategies. Achieving cost savings by maintaining & ensuring optimum inventory levels and directing product planning Customer services of all branches of surat. Territories including upcountries. Show less

• branch operational manager

  • Aug 2011 - Dec 2014

  Spearheaded branch operations, entailing monitoring cash movement, maintaining quality standards,addressing request & issues of customers; ensured overall profitability of the stores Set daily/monthly individual targets, followed up with CRE, FOS, team leader for generating new leads, allocated daily tasks and monitored their performance Prepared and maintained sales report daily MIS; conducted market research to enhance revenue  Conducted C-Sat survey to track individual performances in terms of customer service Shared business trend data with the management; monitored promo launches and evaluated their impact on the business Performed grace and churn analysis Managed and controlled the stock movement Show less


Reliance Communications
• India
• Telecommunications
• 700 & Above Employee
• city store manager

  • Apr 2009 - Aug 2011

Subhiksha
• Retail
• 1 - 100 Employee
• Assistant Manager

  • Oct 2007 - Apr 2009