L2 Service Desk Operator

• Aug 2022 - Present

Deploy and maintain computer infrastructure; survey Museum staff equipment on a regular basis to ensure security standards are met; and comply with Museum Victoria's policies and procedures, as well as relevant legislation and regulations. Deploy and maintain computer infrastructure; survey Museum staff equipment on a regular basis to ensure security standards are met; and comply with Museum Victoria's policies and procedures, as well as relevant legislation and regulations.

Customer Service Representative

• Dec 2021 - Present

L2 IT Service Desk Analyst

• Jun 2022 - Aug 2022

Take charge of client problems and requests by logging, managing, and guiding the enquiry through to a suitable conclusion, ensuring that all customer inquiries are resolved. Supporting Azure AD, Office 365, Windows, Mac, printing, AV equipment, procurement, deployment, general troubleshooting, and other difficulties at the first and second levels. Take charge of client problems and requests by logging, managing, and guiding the enquiry through to a suitable conclusion, ensuring that all customer inquiries are resolved. Supporting Azure AD, Office 365, Windows, Mac, printing, AV equipment, procurement, deployment, general troubleshooting, and other difficulties at the first and second levels.

Pre-Repair Coordinator

• Mar 2022 - Jun 2022

Observing regulations and instructions in order to deliver high-quality customer care. Keeping track of a large number of trades and assessors in NSW, QLD, and VIC. Inbound calls from consumers and Suncorp insurance to follow the status of insurance claims. Observing regulations and instructions in order to deliver high-quality customer care. Keeping track of a large number of trades and assessors in NSW, QLD, and VIC. Inbound calls from consumers and Suncorp insurance to follow the status of insurance claims.