Success Coach Lead

• Oct 2022 - Present

Senior Academic Advisor

• Dec 2019 - Sep 2022

Interim Associate Director of Student Services/Assistant Director of Student Services

• Mar 2016 - Dec 2019

• Proactively managing student relationships in helping with academic and non-academic issues. For example, identifying resources for students struggling with courses; assist students in managing their academic life when they face personal issues such as family death, etc. • Developed internal processes and policies for various activities, including the grades meeting, awarding of graduate assistantships • Understood processes and engaged with IT teams (at Krannert Computing Center… Show more • Proactively managing student relationships in helping with academic and non-academic issues. For example, identifying resources for students struggling with courses; assist students in managing their academic life when they face personal issues such as family death, etc. • Developed internal processes and policies for various activities, including the grades meeting, awarding of graduate assistantships • Understood processes and engaged with IT teams (at Krannert Computing Center, Digital Education, and the registrar’s office) to develop software to meet our changing needs • Provide input to leadership when dealing with school level issues with respect to student services • Establish accounting guidelines to understand the budget and financial issues internal to the operations of the Master’s office • Assisting Krannert Graduate Student Association (KGSA) in prioritizing its activities meeting with the KGSA board regularly; Audit the financials of the association regularly and provide guidance

Program Manager

• Jun 2014 - Mar 2016

• Provided leadership for the program while engaging with various stakeholders of this program, including faculty, students, and staff both internal to Krannert and external. • Nurtured relationships with the partner schools (such as IIM Udaipur and Shanghai Jiaotong) by understanding their needs to developing creative solutions when needed. • Structured processes for international students – particularly for partner school ones – by learning university level policies and interfacing with… Show more • Provided leadership for the program while engaging with various stakeholders of this program, including faculty, students, and staff both internal to Krannert and external. • Nurtured relationships with the partner schools (such as IIM Udaipur and Shanghai Jiaotong) by understanding their needs to developing creative solutions when needed. • Structured processes for international students – particularly for partner school ones – by learning university level policies and interfacing with ISS and the registrar’s office. • Made efforts to improve direct admits • Managed aspects of the financials including rate requests and budget for the program. • Note: have been involved in practically all aspects of the program management cycle currently split across various parts of the Master’s office: marketing the program to domestic students, conducting interviews, yielding students, advising students on courses that they can take, interfacing with faculty regarding courses, nurturing relationships with partner schools, and also managing university level engagements -- with the grad school, ISS, Bursar’s office and the registrar’s office.

Data Manager

• Apr 2014 - Jun 2014

• Understood the decision problem at hand and identified data needed to create reports various sub-entities within Krannert, including the Master’s office. • Comfortably used various tools such as Excel, SAP, Banner and Katalyst to join data from various sources • Examples of reports created: overload pay analysis, reports for AACSB accreditation

Tax Accountant

• Jan 2014 - Apr 2014

• Used my accounting background and knowledge about tax codes to provide maximum value for customers when preparing tax returns • Read the federal tax codes extensively in some cases and thoughtfully engage with the firm owner • Created some internal processes to ensure customer interactions are managed effectively and valuably across multiple people working in the organization • Extensively used tax preparation software and developed processes to securely communicate with clients… Show more • Used my accounting background and knowledge about tax codes to provide maximum value for customers when preparing tax returns • Read the federal tax codes extensively in some cases and thoughtfully engage with the firm owner • Created some internal processes to ensure customer interactions are managed effectively and valuably across multiple people working in the organization • Extensively used tax preparation software and developed processes to securely communicate with clients and internal staff. Show less • Used my accounting background and knowledge about tax codes to provide maximum value for customers when preparing tax returns • Read the federal tax codes extensively in some cases and thoughtfully engage with the firm owner • Created some internal processes to ensure customer interactions are managed effectively and valuably across multiple people working in the organization • Extensively used tax preparation software and developed processes to securely communicate with clients… Show more • Used my accounting background and knowledge about tax codes to provide maximum value for customers when preparing tax returns • Read the federal tax codes extensively in some cases and thoughtfully engage with the firm owner • Created some internal processes to ensure customer interactions are managed effectively and valuably across multiple people working in the organization • Extensively used tax preparation software and developed processes to securely communicate with clients and internal staff. Show less

Tax Consultant

• Dec 2007 - Mar 2008

• Prepared and filed tax returns for customers • In charge of end of day closings (on occasions) • Attended training for tax preparation and customer service • Prepared and filed tax returns for customers • In charge of end of day closings (on occasions) • Attended training for tax preparation and customer service