Experience

Care Design New York

• United States
• Individual and Family Services
• 200 - 300 Employee

• Care Manager

  • Aug 2019 - Present



Premier Healthcare

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Director Of Patient Services

  • Feb 2019 - Jul 2019

  ● Oversee the scheduling department to ensure patients receive a convenient and prompt appointment with their doctor● Develop and implement patient engagement efforts in order to assist patients to be successful in their treatment as well as reduce missed appointments● Receive patient complaints regarding their experience and improve patient care by collaborating with other supervisors to support staff● Credential providers with current contracted insurance companies and negotiate contracts for new payers● Coordinate efforts with IT Department to develop and implement new technologies● Increase patient base by conducting outreach events and marketing campaigns

• Operations Manager

  • Jan 2018 - Feb 2019

  ● Developed the scheduling department to meet provider productivity requirements by streamlining the scheduling process● Maximized provider productivity by identifying unrealized capacity to increase patient caseload● Increase patient volume by credentialing all providers with contracted insurance companies● Strengthen operations by identifying system inefficiencies and managing projects to improve corporate infrastructure



IRI: Innovative Resources for Independence

• United States
• Individual & Family Services
• 1 - 100 Employee

• Program Manager

  • Jan 2017 - Jan 2018

  ● Promoted staff development by providing daily supervision to residential staff, reviewing documentation and providing corrective feedback to ensure program compliance.● Developed Habilitation plans by working with nursing and behavior specialist to help the residents reach their goals.● Managed residence financials by reconciling petty cash accounts and expenses weekly to ensure money is being spent appropriately.● Created operational protocols and policies by assessing the efficiency of the residence to maximize staff usage.



Fedcap

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Case Manager

  • Feb 2016 - Jan 2017

  ● Initiate participants into WeCare program by meeting with clients and assessing any unaddressed medical or mental health concerns.● Ensure complete program compliance by monitoring caseload of 60 participants and meeting bi-weekly● Increased program billing by ensuring documentation is submitted in a timely manner.● Create efficient communication with all staff by taking detailed notes on participant interactions. ● Initiate participants into WeCare program by meeting with clients and assessing any unaddressed medical or mental health concerns.● Ensure complete program compliance by monitoring caseload of 60 participants and meeting bi-weekly● Increased program billing by ensuring documentation is submitted in a timely manner.● Create efficient communication with all staff by taking detailed notes on participant interactions.



Another Step Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Community Habilitation coordinator

  • Oct 2014 - Feb 2016

  • Created new plans of service by meeting with disabled individuals and reviewing their personal goals.• Managed 20 Community Habilitation Instructors by providing hands-on training, giving them the skills to implement the service plan effectively.• Supervised staff by reviewing employee timesheets and expense logs to make adjustments to service.• Evaluated Instructor work performance by conducting monthly oversight to assure service quality.• Conducted plan of service reviews by meeting with families to determine the effectiveness and making changes to better fit the individual’s current needs.