Experience

Ephlux

• IT Services and IT Consulting
• 1 - 100 Employee

• CX Idea Engineer

  • Sep 2013 - Present

  - Participating with an online presence at global events like GITEX '14 (Dubai), CETME '14 (Dubai) and CX Impact '14 (New Orleans) - Involved in the continuous research and development of Customer Engagement, Customer Satisfaction, Customer Retention and Customer Experience methodologies and strategies. - Engineering ideas in order to enhance Customer Experience (CX) by analyzing Customer Journey touch points including mobile, social, e-commerce, location-based services, in-store (kiosks), POS and augmented reality apps. - Publishing blogs, whitepapers, hangouts and presentations around Technology, IoT, Customer Experience (CX), ROIs and Business Development.



The Australian School Of Abu Dhabi

• PYP Teacher

  • Sep 2008 - Nov 2009

  PYP Planner (Year 1, Year 5) Prepare and organize events and activities. PYP Planner (Year 1, Year 5) Prepare and organize events and activities.



GASCO

• Business System Analyst

  • Jan 2007 - Jul 2008

  • DESIGN & ANALYSIS Gather user-requirements as per the Department's documents and contents, nature of documents, their confidentiality level, and the users. Analyze and design the Department's folder structure, document the users and groups to be created, their permission levels and categories that will be used to perform advanced searches. Get user – acceptance on the Design Specification. • BUILD & IMPLEMENT Build folder structure in Livelink. Create users and groups, set permissions, create categories and study the amount of backlog documents to be scanned and uploaded to the system. Prepare KOFAX batches for the various document types to be scanned and uploaded during Backlog Scanning. (Specify release scripts, naming conventions, categories, etc) Provide documentation to Backlog Scanning team per Department / Division and supervise the team to ensure proper flow and quality control. • TRAINING Prepare Livelink Training Manual for specific Division / Department. Schedule training as per availability of training room and end-users. Conduct training, and provide hands-on support during the course. Distribute certificates and complimentary gifts to trainees. Prepare Document Controller's document as per department's documents. Train Document Controller. • DEPLOYMENT & END- USER SUPPORT Livelink Installation for end-users. Ascent Capture (KOFAX) Installation for Document Controllers. Provide support and encouragement to end-users; continuously make their use of Livelink enjoyable and easy.