Experience

A Love Story Company

• Canada
• Events Services
• 1 - 100 Employee

• Founder and Principal Planner

  • Sep 2016 - Present

  • Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress. • Plan and develop internal and external events, programs, agendas, budgets, and services according to client requirements. • Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers. • Stay up to date with current emerging industry trends in order to better my knowledge, skills , and techniques • Design and implement efforts to publicize events and promote sponsorships. • Conduct online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs, email promotions, or viral marketing campaigns on social media Web sites. • Created content such as emails campaigns, social media posts for instagram, tiktok, facebook, etc. • Plan day-to- day posting social media posting schedules • Participated in planning and strategizing for inbound marketing campaign execution including content, content schedule. Show less



Sequence Commerce

• Canada
• Advertising Services
• 1 - 100 Employee

• Brand Manager

  • Jul 2021 - Nov 2021



TD

• Canada
• Banking
• 700 & Above Employee

• Personal Banking Advisor

  • Dec 2019 - Jun 2021

  • Engage in customers day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions while being compliant with relevant regulations and TD's Code of Conduct and Ethics• Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives and needs.• Prospect B2C AND B2B clientele to meet and exceed required personal and branch sales goals• Analyze financial information obtained from clients to determine strategies to help achieve clients' short-term and long-term financial objectives and needs.• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Show less

• Customer Experience Associate

  • Nov 2018 - Dec 2019

  • Responsible for processing all financial transactions such as; deposits, withdrawals, bill payments, bank drafts, issuing new access cards, and opening / closing of accounts as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics• Understanding and determining all customers' needs to recommend appropriate solutions specific to those while exercising discretion in confidential matters• Achieving all assigned goals and business objectives by advising customers of possible banking solutions while providing legendary customer service• Continuously helping build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development strategies• Assisting senior management as a junior secure desk combs holder. Performing all opening and closing procedures in accordance to compliance Show less



Not Average Co

• Toronto, Ontario, Canada

• Social Media Marketing and Public Relations Specialist

  • Mar 2019 - Jun 2021

  • Employ & track all social media strategies to promote companies’ products and services • Managed Facebook, Instagram, internal website, and blog accounts • Provide fact-checking, copy-editing, and formatting assistance during the creation of mailers, coupons, website content, and other promotional materials • Developed and edited; campaign briefs, editorials, e-mail marketing, blogging, and social media postings • Continuously improve ROI by capturing and analyzing the appropriate social data analytics/metrics, insights, and best practices • Staying up to date with all new social media trends to help develop new campaigns and drive more consumers to storefront • Manage and execute influencer partnerships: - Created and maintained lists of media contacts - Research and find suitable influencer across all online media channels - Produced product pitches and press kits - Responded/follow up to media inquiries - Content creation due date reminders so that influencers meet the campaigns guidelines and deadlines - Followup emails thanking the influencer for their participating and letting them know what their next steps are - Helping maintain longterm relationships with influencers - Coordinate payment methods and distributions for all collaborations in a timely manner and within budget guidelines Show less



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Executive Assistant Human Resources Manager

  • Apr 2018 - Sep 2018

  • Manager 4 direct reports and provide administrative support to management teams and staff (1200+) • Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. • Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, cost centre budget reports, composing documents and organizing offices for efficiency. • Manage HR files for the department; process employee HR transactions in SAP and ensure system accuracy- staff movements, new hires, separation, disability, and general HR related activities (payroll, benefits, employee services) • Submitting weekly quota reports, district demographic reports, attendance absence reports etc. • Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns • Managed information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office. Show less



Match Marketing Group

• United States
• Advertising Services
• 200 - 300 Employee

• Sales And Marketing Specialist

  • Apr 2016 - Apr 2018

  • Research market trends, demographics, pricing strategies, and other relevant information that helps managers and directors develop marketing plans • Plan and complete marketing campaigns after conducting preliminary research • Maintain relationships with third-party vendors and venues • Negotiate with retailers and other third-party partners on promotional display and merchandise placement • Promote business expansion opportunities to retailers and other merchants through successful marketing programs such as; Pepsi, Green Leaf, Axe etc. • Monitor industry trends and competitor activities • Manage social media activity surrounding marketing campaigns • Track expenses in an organized fashion • Report weekly/monthly on the status of marketing campaigns Show less



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Specialist

  • Oct 2014 - Mar 2016

  • Meet and exceed sales goals • Utilize the elevated levels of sales and service to maximize sales performance • Demonstrate an in-depth knowledge of merchandise • After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction • Comply with all sales related policies and procedures • Provide the highest level of customer service to each customer • Build and maintain repeat clientele; utilize client book • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction • Comply with all Point-of-Sale policies and procedures • Properly execute all relevant register functions • Participate in all relevant training and development seminars, programs and meetings as directed by storemanagement Show less



Chartwell Retirement Residences

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Jan 2012 - Apr 2014

  •Providing a high level of friendly and efficient customer service through the provision of information and special services • Communicating directly with residents and guests in person and by telephone to handle their concerns and issues • Preforming a variety of different services which assist the residents and guests during their stay or departure and preforming other duties as assigned • Providing information on residents and services, events and arranging local activities • Providing access, entrance, and exit supervision for residents and guests • Assisting management daily with administrative duties (filing, invoicing, photocopying, mail outs, managing and balancing petty cash, keeping track and updating resident and guest fire safety, census and wellness report) Show less