Saira Kapil

Senior Team Lead - Service Delivery at Tradebyte
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Contact Information
us****@****om
(386) 825-5501
Location
Birmingham, England, United Kingdom, UK

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5.0

/5.0
/ Based on 2 ratings
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Sean Donovan

I've been coaching Saira for over 12 months and I have to say she is one of the most energetic and passionate people I've ever come across. She has a rarely seen drive to learn and apply that learning to whatever role or task she is undertaking. She throws herself into things with a real desire to learn and change and always seeks to understand the people, job and situation before she takes key actions. Saira assimilates information really quickly and she's not afraid to ask questions if she need to obtain a deeper knowledge of people or things. The best way I could describe her is that she is "powerhouse" who leads by taking people with her and role modelling best practice. If I were a hiring manager I would have her in my management team in a heartbeat!

Jessica Asbury

I have had the pleasure of working with Saira for several years to ensure alignment between business change and service readiness, and ensure releases don't impact BAU service. Saira's calm component nature ensures swift conclusion whenever issues arise, and her ability to manage and support her team as well as external suppliers means you always get the full support from those working for her to get the job done. Saira would be a huge asset to any company requiring day to day IT service management or people management generally

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Credentials

  • ITIL® 4 Leader: Digital and IT Strategy
    AXELOS Global Best Practice
    Dec, 2022
    - Nov, 2024
  • ITIL® 4 Strategist Direct, Plan & Improve
    AXELOS Global Best Practice
    Aug, 2022
    - Nov, 2024
  • Business Relationship Management Professional
    APMG International
    Mar, 2020
    - Nov, 2024
  • ITIL4 Foundation
    AXELOS Global Best Practice
    Jan, 2020
    - Nov, 2024
  • PRINCE2® Foundation Certification Training
    AXELOS Global Best Practice
    Mar, 2019
    - Nov, 2024
  • Equality and Diversity
    BIRMINGHAM MET COLLEGE LIMITED
    Jan, 2017
    - Nov, 2024
  • Lean in Service Accreditation – LCS Level 1A, 1B and 1C
    Cardiff University / Prifysgol Caerdydd
    Feb, 2014
    - Nov, 2024
  • First Impression Training – Customer Service Accreditation
    First Impression Training Ltd.
    Jan, 2014
    - Nov, 2024
  • First Impression Training – Coaching for Winners Accreditation
    First Impression Training Ltd.
    Jan, 2014
    - Nov, 2024

Experience

    • Germany
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Team Lead - Service Delivery
      • Feb 2023 - Present

    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Head Of Service Management
      • Jan 2022 - Dec 2022

    • IT Service Delivery Manager
      • May 2019 - Jan 2022

    • Operational Assurance Consultant
      • Jun 2018 - May 2019

    • Incident Manager
      • Sep 2017 - Jun 2018

    • Complaints Team Manager
      • May 2015 - Sep 2017

    • Claims Team Manager
      • Jun 2006 - May 2015

    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Sales Team Manager
      • Nov 1999 - Feb 2006

Community

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