Saira Kapil
Senior Team Lead - Service Delivery at Tradebyte- Claim this Profile
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Topline Score
Bio
Sean Donovan
I've been coaching Saira for over 12 months and I have to say she is one of the most energetic and passionate people I've ever come across. She has a rarely seen drive to learn and apply that learning to whatever role or task she is undertaking. She throws herself into things with a real desire to learn and change and always seeks to understand the people, job and situation before she takes key actions. Saira assimilates information really quickly and she's not afraid to ask questions if she need to obtain a deeper knowledge of people or things. The best way I could describe her is that she is "powerhouse" who leads by taking people with her and role modelling best practice. If I were a hiring manager I would have her in my management team in a heartbeat!
Jessica Asbury
I have had the pleasure of working with Saira for several years to ensure alignment between business change and service readiness, and ensure releases don't impact BAU service. Saira's calm component nature ensures swift conclusion whenever issues arise, and her ability to manage and support her team as well as external suppliers means you always get the full support from those working for her to get the job done. Saira would be a huge asset to any company requiring day to day IT service management or people management generally
Sean Donovan
I've been coaching Saira for over 12 months and I have to say she is one of the most energetic and passionate people I've ever come across. She has a rarely seen drive to learn and apply that learning to whatever role or task she is undertaking. She throws herself into things with a real desire to learn and change and always seeks to understand the people, job and situation before she takes key actions. Saira assimilates information really quickly and she's not afraid to ask questions if she need to obtain a deeper knowledge of people or things. The best way I could describe her is that she is "powerhouse" who leads by taking people with her and role modelling best practice. If I were a hiring manager I would have her in my management team in a heartbeat!
Jessica Asbury
I have had the pleasure of working with Saira for several years to ensure alignment between business change and service readiness, and ensure releases don't impact BAU service. Saira's calm component nature ensures swift conclusion whenever issues arise, and her ability to manage and support her team as well as external suppliers means you always get the full support from those working for her to get the job done. Saira would be a huge asset to any company requiring day to day IT service management or people management generally
Sean Donovan
I've been coaching Saira for over 12 months and I have to say she is one of the most energetic and passionate people I've ever come across. She has a rarely seen drive to learn and apply that learning to whatever role or task she is undertaking. She throws herself into things with a real desire to learn and change and always seeks to understand the people, job and situation before she takes key actions. Saira assimilates information really quickly and she's not afraid to ask questions if she need to obtain a deeper knowledge of people or things. The best way I could describe her is that she is "powerhouse" who leads by taking people with her and role modelling best practice. If I were a hiring manager I would have her in my management team in a heartbeat!
Jessica Asbury
I have had the pleasure of working with Saira for several years to ensure alignment between business change and service readiness, and ensure releases don't impact BAU service. Saira's calm component nature ensures swift conclusion whenever issues arise, and her ability to manage and support her team as well as external suppliers means you always get the full support from those working for her to get the job done. Saira would be a huge asset to any company requiring day to day IT service management or people management generally
Sean Donovan
I've been coaching Saira for over 12 months and I have to say she is one of the most energetic and passionate people I've ever come across. She has a rarely seen drive to learn and apply that learning to whatever role or task she is undertaking. She throws herself into things with a real desire to learn and change and always seeks to understand the people, job and situation before she takes key actions. Saira assimilates information really quickly and she's not afraid to ask questions if she need to obtain a deeper knowledge of people or things. The best way I could describe her is that she is "powerhouse" who leads by taking people with her and role modelling best practice. If I were a hiring manager I would have her in my management team in a heartbeat!
Jessica Asbury
I have had the pleasure of working with Saira for several years to ensure alignment between business change and service readiness, and ensure releases don't impact BAU service. Saira's calm component nature ensures swift conclusion whenever issues arise, and her ability to manage and support her team as well as external suppliers means you always get the full support from those working for her to get the job done. Saira would be a huge asset to any company requiring day to day IT service management or people management generally
Credentials
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ITIL® 4 Leader: Digital and IT Strategy
AXELOS Global Best PracticeDec, 2022- Nov, 2024 -
ITIL® 4 Strategist Direct, Plan & Improve
AXELOS Global Best PracticeAug, 2022- Nov, 2024 -
Business Relationship Management Professional
APMG InternationalMar, 2020- Nov, 2024 -
ITIL4 Foundation
AXELOS Global Best PracticeJan, 2020- Nov, 2024 -
PRINCE2® Foundation Certification Training
AXELOS Global Best PracticeMar, 2019- Nov, 2024 -
Equality and Diversity
BIRMINGHAM MET COLLEGE LIMITEDJan, 2017- Nov, 2024 -
Lean in Service Accreditation – LCS Level 1A, 1B and 1C
Cardiff University / Prifysgol CaerdyddFeb, 2014- Nov, 2024 -
First Impression Training – Customer Service Accreditation
First Impression Training Ltd.Jan, 2014- Nov, 2024 -
First Impression Training – Coaching for Winners Accreditation
First Impression Training Ltd.Jan, 2014- Nov, 2024
Experience
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Tradebyte
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Germany
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IT Services and IT Consulting
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200 - 300 Employee
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Senior Team Lead - Service Delivery
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Feb 2023 - Present
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Legal & General
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United Kingdom
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Financial Services
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700 & Above Employee
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Head Of Service Management
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Jan 2022 - Dec 2022
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IT Service Delivery Manager
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May 2019 - Jan 2022
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Operational Assurance Consultant
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Jun 2018 - May 2019
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Incident Manager
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Sep 2017 - Jun 2018
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Complaints Team Manager
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May 2015 - Sep 2017
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Claims Team Manager
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Jun 2006 - May 2015
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Sales Team Manager
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Nov 1999 - Feb 2006
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