Experience

Al Jazira Exchange

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Remittance Clerk

  • Feb 2022 - Present

  Transaction Processing: Receive remittance payments from customers through various channels such as cash, checks, electronic transfers, or other designated methods. Verify the authenticity of customer identification and documentation to comply with regulatory requirements and prevent fraud. Accurately enter transaction details into the remittance system or software, ensuring all information is complete and error-free. Process outgoing remittances, following established guidelines and procedures. Customer Service: Greet customers in a friendly and professional manner, providing assistance and guidance throughout the remittance process. Address customer inquiries, concerns, and complaints related to remittance transactions promptly and courteously. Educate customers on available remittance services, fees, exchange rates, and any other relevant information to help them make informed decisions. Compliance and Security: Adhere to all applicable laws, regulations, and company policies concerning remittance transactions, money laundering prevention, and customer data confidentiality. Monitor transactions for suspicious activities and report any potential fraudulent or suspicious behavior to the appropriate authorities. Record Keeping: Maintain accurate and up-to-date records of remittance transactions, customer information, and other relevant documentation. Prepare necessary reports, summaries, and documentation as required by management or regulatory authorities. Currency Exchange: Assist customers with currency exchange services, ensuring accurate calculations and adherence to prevailing exchange rates. Cash Handling: Safely handle cash and other financial instruments, balancing cash drawers at the end of each shift or as required by the institution's policies. Cross-selling: Identify opportunities to promote additional financial products or services to customers, such as savings accounts, investment options, or insurance products. Show less