Art & Craft Trainer

• Jan 2021 - Present

Executive of HR & Admin

• Jan 2018 - Dec 2018

 Recruitment process maintaining. Reference checking, verification of all certificates and other issues of selected candidates. Maintaining and updating the employee personal file. Evaluation of Employee performance. Providing needful support of all admin activities. Able to develop strategic policy & procedures in the aspect of admin. Coordinating with different departments/units. Attendance, leave and holiday management. Maintaining day to day HR & administrative issue. Show less

Executive of Customer Service

• Nov 2016 - Dec 2017

 Attending customer calls and providing product information. Creating and maintaining a proper relationships with customers. Making outbound calls to potential customers for customer acquisition. Sharing information about company/product by following scripts. Answering potential customer questions and follow-up call questions. Understanding customer needs & wants and offer solutions & support. Maintaining daily/weekly/monthly reporting by excel for every call. Solving presented problems by communicating with the team and the client. Managing and resolving customer queries. Analytic skill and working ability for team development. Show less