saima munawar
Team Leader -Contact management /Network International at Emirates Bank- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
LinkedIn User
I had the opportunity to work with Saima at Network International where she was responsible for handling some complex accounts as a senior call center team member. Saima is an experienced customer service professional with immense patience and great flexibility in dealing with tough clients. She is intelligent, hardworking and a committed team player. A true asset to the organization – highly recommended, without hesitation.
LinkedIn User
I had the opportunity to work with Saima at Network International where she was responsible for handling some complex accounts as a senior call center team member. Saima is an experienced customer service professional with immense patience and great flexibility in dealing with tough clients. She is intelligent, hardworking and a committed team player. A true asset to the organization – highly recommended, without hesitation.
LinkedIn User
I had the opportunity to work with Saima at Network International where she was responsible for handling some complex accounts as a senior call center team member. Saima is an experienced customer service professional with immense patience and great flexibility in dealing with tough clients. She is intelligent, hardworking and a committed team player. A true asset to the organization – highly recommended, without hesitation.
LinkedIn User
I had the opportunity to work with Saima at Network International where she was responsible for handling some complex accounts as a senior call center team member. Saima is an experienced customer service professional with immense patience and great flexibility in dealing with tough clients. She is intelligent, hardworking and a committed team player. A true asset to the organization – highly recommended, without hesitation.
Experience
-
Emirates Bank
-
United Arab Emirates
-
Banking
-
500 - 600 Employee
-
Team Leader -Contact management /Network International
-
Jan 2008 - Present
-
-
-
Network International
-
United Arab Emirates
-
Financial Services
-
700 & Above Employee
-
emirates NBD group
-
Jan 2008 - Present
managing authorizations and provide service to third party call centre for 15 top banks and financial institution in the GCC Monitoring & maintaining daily Authorization log reports related to Credit cards and initiating necessary action. Checking day to day work actioned by agents and Provide refreshment training for the team as and when required. Prepare daily / weekly / monthly reports for the service provided to the clients as per service level activity requirement. Assist third party banks and merchants with their queries Cultivate client relationships, increasing customer satisfaction and increase profit set by the management Interacting with ITN Dept in order to do the daily system maintenance / up gradation Attend and report all high risk and fraudulent transactions to the Risk Management unit. managing merchant help desk enquiries related to CB debit advise,CB recovery, merchant daily statements ,fraud hold ,paper rolls ,payment issues, escalating Point of Sale technical issues ,payment refunds and transaction enquiries assisting merchants for the enquiries related to Dynamic Currency Conventions system(DCC) implemented on the Point of Sale assisting merchants with Diners card authorizations and checking daily report for Diners foreign authorization, diners card local transactions liaising with ITN on issues related to Visa, Master, Diners and JCB line liaising with MasterCard (USA),Visa card (UK)Diners on matters related to authorizations Show less
-
-
authorization team member
-
Jan 2008 - Nov 2011
-
-
-
-
Team Leader.Contact Management
-
Jan 2008 - Present
Network International is the first independent vendor certified by both Visa & MasterCard for card payments in the Middle East. It is the UAE's largest payment acquirer for Credit & Debit Cards and the largest third-party processing vendor which is capable of providing banks, the retail industry and financial institutions with complete EMV certified solutions as they migrate to EMV Smart Card technology. Network International is the first independent vendor certified by both Visa & MasterCard for card payments in the Middle East. It is the UAE's largest payment acquirer for Credit & Debit Cards and the largest third-party processing vendor which is capable of providing banks, the retail industry and financial institutions with complete EMV certified solutions as they migrate to EMV Smart Card technology. Designation Authorization team member. Show less
-
-
-
-
Front office Executive cum Secretary
-
Dec 1999 - May 2000
..Pg 4 Sheet -4- Job Profile: Responsibilities include sending enquiries to various suppliers [local & international] and getting a very competitive price thus helping the organization to get good product at the most affordable price. Confirming the order for the procurement of raw materials and follow up with the suppliers local as well as international. Making the Accounts format sheet for making the payment and follow up with the Accounts department for the remittance. Checking the shipment status of various shipment arrivals and informing the management regarding the arrivals of Goods. Show less
-
-
Education
-
2012 -
Virtual Univeristy Pakistan
Masters of Business Sciences, on going -
University of the Punjab
Bcom, accounts and finance -
Punjab University specializing
Bachelor Degree, Commerce; Financial Accounting and Auditing
Community
