Saiki CHARLES (CCNA, ITIL, MCSA)
Computer Systems And Network Engineer. at AREWA24 Television Network and Production Studio- Claim this Profile
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English -
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Bio
Credentials
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210W-04 Cybersecurity Within IT and ICS Domains
Cybersecurity and Infrastructure Security Agency (CISA)Apr, 2020- Oct, 2024 -
AI From the Data Center to the Edge – An Optimized Path Using Intel® Architecture
Intel CorporationFeb, 2020- Oct, 2024 -
MCSA: Windows 8
MicrosoftSep, 2013- Oct, 2024 -
Microsoft Certified Solutions Associate (MCSA)
MicrosoftAug, 2013- Oct, 2024 -
IT Information Library Foundations Certification (ITIL)
EXIN your ICT competence partnerJul, 2013- Oct, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoSep, 2013- Oct, 2024
Experience
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AREWA24 Television Network and Production Studio
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Nigeria
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Computer Systems And Network Engineer.
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Sep 2017 - Present
• Monitoring network traffic, activity, capacity and usage using PRTG network monitoring tool to ensure continued integrity and optimal network performance from internal users and Internet service providers.• Liaise with the Internet Service Providers (Coollink, IPNX and Airtel) and other IT partners and make sure there are standard IT systems and good internet connection as agreed in the SLA.• Identifies, diagnoses, resolves and document network problems.• Create and maintain comprehensive documentation for all implemented networks• Troubleshoot application and hardware issues on both user and server levels• Perform servers and other computer asset maintenance (regular and ad-hocs)• Maintain hardware and software updated inventory• Configuration and Sharing network resources in support of specific business needs and requirements as at when needed.• Participate in designing and implementation of various systems/application projects as requested by Arewa24• Administration of company Emails (Creating New Users and Resetting staff passwords), performing backups & imaging systems, fixing DSL issues, documentation of IT equipment.• Communicate clearly with a range of people at different web of the organization and explain and discuss technical issues using a range of styles, tools and techniques.• Ability to access and advice on the technical quality of vision, audio and data in line with Arewa24 guidelines.• Carry out first line support to all Arewa 24 TV areas concerning contribution and distribution feeds.• Produce reports, spreadsheets and system diagrams with appropriate software packages.• Monitor and control the central equipment management system.• Optimum Utilization of satellite resources time efficient spectrum planning for analog and digital services.• Design, integration of relevant sub systems installation and commissioning of analog and digital satellite uplink system for distribution and contribution of signals.
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Equal Access
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Australia
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Construction
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Computer Network and Systems Specialist
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Sep 2015 - Aug 2017
•Responsible for the smooth operations of the Local Area Network /computer network, sustainability of institutional memory and knowledge management of Equal Access.•Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.Telecommunications Management •Ensure the field/sub-field bases supported by him/her have a well installed and functioning voice network (IP PBX). All devices are functioning and the service is cost effective •Troubleshooting technical problems with mobile subscriptions and IP Phone.•Undertake the repairing and maintaining of LAN-s, internet systems (including social media platforms) and general ICT maintenance•Liaise with the Internet Service Provider and other IT partners and make sure there are standard IT systems and good internet connection.•Ensure all network servers and network equipment are up and running.•Oversee repair of computers and ICT equipment, when possible - facilitate and advise on best, safest and most economic solutions in consultation with supervisor.•Identify equipment and accessories required for the smooth functioning of computers and ICT equipment in the office.•Responsible for updating the Country Program's content on the global website portal and other sources•Provide input in the design and production of electronic documents for circulation•Support the Office department in the production of e- training resource materials•Implement, configure, manage, and troubleshoot Desktop Operating Systems, Applications and Server platforms•Deploy Desktop Operating Systems, Applications and Server platforms updates immediately after their release.•Manage, and Optimize Network Performance, Reliability, and Availability.•Optimize network performance and utilization of maximum network security.•Create/delete new network users and groups
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IT Support Engineer.
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Jul 2013 - Aug 2015
• Field incoming help requests from end users via both telephone and workorders in a courteous manner.• Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.• Build rapport and elicit problem details from help desk customers.• Prioritize and schedule problems. Escalate problems (when required) to theappropriately experienced technician.• Record, track, and document the help desk request problem-solving process,including all successful and unsuccessful decisions made, and actions taken,through to the final resolution.• Apply diagnostic utilities to aid in troubleshooting.• Access software updates, drivers, knowledge bases, and frequently askedquestions resources on the Internet to aid in problem resolution.• Identify and learn appropriate software and hardware used and supported bythe organization.• Perform hands-on fixes at the desktop level, including installing and upgradingsoftware, implementing file backups, and configuring systems andapplications.• Test fixes to ensure problem has been adequately resolved.• Perform post-resolution follow-ups to help requests.• Develop help sheets and knowledge base articles for end users.• Perform related duties consistent with the scope and intent of the position.
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Graduate Systems and Network Engineer.
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Feb 2009 - Jun 2013
Answer user inquiries regarding computer software or hardware operation to resolve problems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service. Enter commands and observe system functioning to verify correct operations and detect errors. Oversee the daily performance of computer systems. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Prepare evaluations of software or hardware, and recommend improvements or upgrades. Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Monitoring computer systems, installation and configuration of hardware and software. Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Enter commands and observe system functioning to verify correct operations and detect errors. Install, configure and support network systems of the organization. Manage security options and software in computers and networks to maintain privacy and protection from attacks.
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Education
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2020 - 2020
Charles Sturt University
Certificate Of Achievement in Computer Network Fundamentals., System Administration And Networking. -
2020 - 2020
Charles Sturt University
Certificate Of Achievement; Cisco CCNA Security., Network and System Administration/Administrator -
2020 - 2020
Charles Sturt University
Certificate of Achievement Short Course: Cybersecurity Management, Cyber Security -
2020 - 2020
Charles Sturt University
Certificate of Achievement Short Course: Cloud Models, Architecture, and Risk Management, Networking, Systems Administration and Cloud Computing -
2020 - 2020
Cybersecurity and Infrastructure Security Agency (CISA)
210W-04 Cybersecurity Within IT and ICS Domains, Homeland Security -
2002 - 2007
Kaduna Polytechnic
Bachelor of Science - BS, Electrical and Electronics Engineering
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