Experience

CAA Club Group

• Canada
• Insurance
• 700 & Above Employee

• Technical Claims Manager

  • Nov 2022 - Present

• Technical Consultant and Vendor Relations Manager for Property Claims

  • Oct 2019 - Nov 2022

• Senior Property Field Adjuster

  • Feb 2018 - Oct 2019



RSA

• Insurance
• 700 & Above Employee

• Field Adjuster - Property Claims

  • Sep 2016 - Feb 2018

  o Evaluate insurance policies and analyzing damages to determine coverage.o Completing site visits in order to inspect damages & determine if specialized trades are required.o Preparing sketches and scope of repairs in order to determine quantum and set reserves.o Reviewing estimates prepared by contractors in order to ensure pricing is in accordance with scope of repairs documented during my site visit.o Appointing structural / cause & origin engineering firms and environmental companies depending on loss exposure.o Negotiate & settle claims with our clients while delivering exceptional customer service.o Liaise with project managers during the restoration process in order to ensure that the target completion date is on schedule. o Identifying potential subrogation opportunities in order to recover our loss. o Handling files that require an examiner during CAT events in Onatrio & other provinces Show less

• Property Claims Adjuster

  • Jan 2015 - Aug 2016

  • Examine claim form, policy and other records to determine insurance coverage. • Consistently deliver superior customer service that is timely and responsive.• Interview or correspond with claimant and witness; consult policies; inspect/review property damage to determine extent of client’s liability.• Experienced in adjusting Large volumes of claims during CAT events.• Identify subrogation issues and prepare subrogation notifications if opportunity for recovery is available.• Prepares estimates of damages to contents• Obtain reports from experts as requested and secure reports on incidents or accidents investigated by local, regional and national authorities. Show less



Unifund Assurance

• Insurance
• 1 - 100 Employee

• Auto PD Claims Adjuster

  • May 2013 - Jan 2015

  • Performed liability investigations for automobile claims as per company guidelines. • Analyzed auto damages and made decisions regarding insurance coverage. • Identified suspicious claims and requested special investigations to be conducted as per SIU guidelines. • Started the Total loss department within APD claims with the help of my supervisor in order to achieve the settlement timelines as per best practices and to process large volumes of TL claims during CAT events. • Maintained documents for coverage issues, investigations and thefts. • Maintained positive working relationships with insurance policyholders. • Determined settlement options for assigned claims • Addressed customer queries and ensured to meet their needs. • Delivering exceptional customer service to brokers, customers and colleagues. • Contributing to team success by consistently leveraging Johnson/ RSA best practices. Show less



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Subrogation Specialist

  • Jun 2008 - May 2013

  • Work to resolve and recover property damage claims by navigating the renter through the subrogation process, negotiate with our insurance partners and come to mutually amicable settlements with all parties involved. • Examine claims through the use of fault determination rules to determine the opportunity for subrogation of our losses. • Successfully managed a file load of approximately 185 property damage claims per month in both tort and no fault provinces. • Maintain a six month average of 88% recovery rate and a one month average turnaround timeline from billed to paid claims through a combination of maintaining a sense of urgency with every file, effective time management and coming to fair and amicable settlements with involved parties • Actively involved in the training and development of new team members through mentoring, reviewing claims and negotiating skills. Show less