Experience

RapidCare Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Strategy Officer (USA) at RapidCare Group

  • Jul 2022 - Present

• Client Relationship Manager

  • Nov 2017 - Present

  • Coordinating and prioritizing project tasks, managing timelines, maintaining project plans, and communicating status to Business Owners, Senior Management, and Customers as needed.• Engaging with key customers by building and preserving trusting relationships, understanding the needs of client.• Resolving customer complaints quickly and efficiently by way of liaising with clients and team members.• Constantly identifying opportunities to grow the customer base and build positive relationships with new clients.• Building and maintaining profitable relationships with key customers.• Overseeing the relationship with customers handled by team, meeting with managers in the organization to plan strategically.• Conducting business reviews using CRM programs, expanding the customer base by upselling and cross-selling. Show less



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead Manager

  • Jun 2015 - Mar 2017

  • Client certified trainer for one of the leading live scribing companies in US. Successfully trained 5 batches of trainees with live implementation, responsible for performance and production of OJT batches. • Responsible for conducting feedback sessions and one-on-one sessions for training, OJT and production teams. • Responsible for quality/process updates to both OJT and production teams. • Responsible for handling all HIPAA-related sessions, and compliance process including sign off. • Responsible for handling all LMS sessions for training, OJT and live batches. • Handling governance, touch point calls and all training-related client calls by liaising with client and the team members. • Responsible for scorecard review, attendance, RAG status update and monitoring for the trainee and OJT batches. • Presence in selection interview for BDS, pharmaceutical and nursing candidates. Show less



DataMatrix (Giltedge Infotech Services Ltd)

• Chennai, Tamil Nadu, India

• Lead Quality Analyst

  • Sep 2009 - May 2015

  • Developing and implementing ideas and monitoring daily output of team. • Create daily, weekly and monthly team status reports for internal management and Clients. • Ensure expected client deliverables as per agreed SLAs. • Assess team productivity to identify crisis and need for re-training (Phoenix Training: Responsible for organizing hand-written notes, X-rays, medical scans, test results and audio-visual material related to patients’ health history). • Identify training opportunities for the team, formulate and execute training plans, and provide developmental feedback to team members. • Review of records on EMR at Final Quality Gate level with more than 99.5% accuracy, maintaining confidential patient data as per HIPAA Rules & Regulations. • Ensuring maximum customer satisfaction by closely interacting with clients & understand their requirements and customizing the services accordingly. • Maintain communication with Client stake holders at the per function level to foster relationships and keep the business healthy. • Coordinate with Client Stake Holders for Ad Hoc/Rush order file for a faster TAT • EMR Audit (Healthcare) - Handled AR audits and RCA (Root Cause Analysis) on below par medical claim documents. • Simplifying complex medical tests, procedures, information gathering, and retrieving detailed patient medical files. Specialized in using electronic medical record and ensure healthcare analysts easily and readily access relevant information needed. Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Client Phone Officer

  • Jul 2008 - Aug 2009

  • Handling Outbound/Inbound calls, callbacks for NRI customers and helping with products and various modes of fund transfer/investment. • Identify and convert the opportunities for cross selling (banking product) on customer's call. • Responsible for resolving customer queries over the phone on a day -to-day basis. • Complying with banking rules and regulations, Adhering to information security norms and quality process norms. • Handling Outbound/Inbound calls, callbacks for NRI customers and helping with products and various modes of fund transfer/investment. • Identify and convert the opportunities for cross selling (banking product) on customer's call. • Responsible for resolving customer queries over the phone on a day -to-day basis. • Complying with banking rules and regulations, Adhering to information security norms and quality process norms.



RapidCare Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Quality Assurance Manager

  • Jul 2004 - Jan 2008

  • Handling Transcribed files at final QC level (Doubt File Specialist), to assess compliance with guidelines and industry standards. • Monitoring and reviewing overall team performance and motivating, analyzing problems and queries, and allocation of duties, establish policies and procedures that contribute to the efficiency of the transcription department. • Direct efforts toward quality documentation, including providing procedures, training, and resources for transcription team members. • Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in the medical dictation, and appropriately clarify and/or report them as required. Show less



CBay Systems (I) Pvt. Ltd. - CHESS

• Chennai, Tamil Nadu, India

• Medical Transcriptionist

  • Nov 1999 - Jun 2004

  • Completed successfully On the Job Training for the post of Medical Transcriptionist, promoted as Sub-Editor and eventually on parameters of performance was promoted as Editor. • Reviewing and editing transcriptions for spelling, grammar, clarity and correct medical terminologies. • Completed successfully On the Job Training for the post of Medical Transcriptionist, promoted as Sub-Editor and eventually on parameters of performance was promoted as Editor. • Reviewing and editing transcriptions for spelling, grammar, clarity and correct medical terminologies.