Operations Specialist

• Sep 2021 - Present

Registered Accounts Administrator

• Jun 2019 - Aug 2021

• Review of all documents received for accuracy and completeness prior to processing. • Opening and ongoing administration of CTC’s Classic and Self-Directed registered accounts. • Process transfer in and transfer out requests. • Respond to and/or investigate all internal and external client inquiries within the department service standards. • Process overdrawn and inactive account reports and mail communication to affected clients. • Process no fee code reports and add fee codes to accounts were appropriate. • Purchase new GICs. and process GIC renewals • Process and deliver client communications including welcome letters, statement of accounts, etc. for all registered investment products • Deposit contribution and transfer in cheques into client accounts. • Serve as the backup for processing MIC (Mortgage Investment Corporation) purchases and redemptions • Process PAD (Preauthorized debit) withdrawals and PAC (Preauthorized credit) contributions. • Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules • Provide support to Team Leader and Manager as required • Provide recommendations for process improvements to Team Leader and/or Manager as appropriate Show less

Administrator

• May 2018 - Mar 2019

• Process subscriptions, redemptions, transfers, and switches for a range of onshore and offshore funds; • Resolve dealing related enquiries by email and by telephone, supplying information relating to funds, portfolios, prices, dealing procedures, markets and currencies; • Liaise with local offices, clients and shareholders around the world; • Processing paperwork for trades and related activity; • Maintain shareholder register and investor files; • Preparation of contract notes, shareholder statements and Investment Manager Reports; • Assist with preparation of anti-money laundering documentation; • Reporting of fund transactions to Fund Accountants; • Daily Reconciliation of Cash Accounts; • Timely resolution of audit requests Show less

Lead Operations Representative

• Jan 2013 - Mar 2018

• Prepare items for conversion by calculating equivalent Canadian amounts for US dollar cheques using the daily given conversion rate and then preparing appropriate documentation for the conversion process • Encode cheques using the I-TRAN encoding machine and transfer deposit total to the clearing house • Carry out actual transfer of funds to client accounts at the end of each deposit cut • Send out reports at each deposit cuts to business partners informing them of the total amounts of both USD and Canadian amounts. • Process the documentation of rejected cheque items and email the information such as the amounts, account numbers etc to the treasury processing department • Carry out the final preparation of conversions, cash and manually processed items for paper clearing • Send out final report to reconciliation department detailing the total amount of deposits • Negotiate client cheques and ensure they are deposited in the correct lockbox processing account • Manage documents such as customer invoices and correspondence, ensuring that they are stored in a secure area, label boxes according to date and work processed and arrange for transportation to central storage facility • Scan client documents using the IBML scanner to make available for client viewing online. Show less

Sales And Service Representative

• Dec 2010 - Jan 2013

• Provide customer service with utmost professionalism • Launch investigation requests, report customer complaints, escalating loans and mortgage maintenance requirements to loans processing centre, order statements /account history documents. • Investigate Holds on accounts • Investigate unpaid returned cheques • Perform maintenance functions on client card, such as changing primary and savings a/c, removing or adding ATM access to accounts, completely purging a/c from client card and online banking and investigating client card errors • Investigate unrecognized preauthorized payments and point of sales transactions and guide clients through the required next steps • Recommend a/c packages according to client banking trends and switching a/c packages if current a/c package not meeting client needs • Provide credit advice • Provide Information about different a/c packages, their features and benefits • Open deposit accounts for clients • Provide technical support for online banking, such as resetting passwords, assisting clients in a step by step process for various functions and explaining various features of online banking to clients. Show less

Operations Assistant

• Jan 2010 - Dec 2010

• Pricing analysis; compared prices with competitor’s prices and adjusted mark up accordingly so as to offer customers the best possible prices. • Marketing functions; created price lists, conveyed them to current and potential customers via mail, email and fax, creating deals and special offers in collaboration with senior management. • Analyzed a set of typical customer orders over a given period of time and analyzed the demand trends • Studied competitor's business focus and in conjunction with senior management determine the course of action required to maintain competitiveness • Processing of orders; received orders, created invoices, oversaw the shipping of products and billed customers. • Inventory management; created purchase orders, received goods and recorded payments to be made to suppliers, periodically checked inventory physically and re ordered any inventory below threshold. Show less