Experience

Tranby College

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Network Engineer

  • Apr 2023 - Present

  - Switching and Routing using Ubiquiti and Aruba. - Develop and implement group policies in alignment with ACSC (Australian Cyber Security Centre) guidelines for enhanced security and compliance. - Manage Microsoft Surface devices through Intune, including configuration, deployment, and troubleshooting. - Decommission MacBook devices, ensuring proper data removal and device disposal. - Conduct regular audits of device configurations and policies to ensure adherence to ACSC guidelines. Show less



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Desktop Support Analyst

  • Dec 2022 - Apr 2023

  - Provide level-1 and level-2 support at Coles State Office.- Use ServiceNow to log and track customer incidents, update incident status, and escalate incidents as necessary.- Collaborate with other IT teams, such as network and security, to resolve complex technical issues.- Manage Active Directory for the new/existing user on Windows server 2008/12 and Microsoft Azure. - - - Update access and policy management in user’s profile.- Liaise with multiple teams to rectify the issue until it is resolved. - Proving application support including MS Exchange, Office 365, Teams and Outlook. Show less

• Network Support Technician

  • Dec 2022 - Apr 2023

  - Deploy upgraded POS systems on Coles, Liquorland, Pizzahut, OPSM and BP sites.- Responsible for activating and deactivating servers.- Install and configure switches, routers, and CCTV servers.- Manage network device onsite and provide hands and eyes support for network team.- Liaise with Office Facilities Management and IT&S to setup meeting rooms as per the requirements.- Track asset and manage the stock audit.- Replace hardware, onsite network printer troubleshooting and tracking device health check. Show less



Araneux

• Perth, Western Australia, Australia

• IT Technician

  • Feb 2022 - Feb 2023

  Installing and maintaining LANs, WANs and network segments. Monitoring network efficiency and maintaining effective security measures. Overseeing potential upgrades, migrations, and repairs in order to improve system capabilities. Working with a range of appliances, including servers, desktop and laptop computers, routers, printers, mobile phones, and tablets. Working knowledge of Windows, Mac and Linux OS. Installing and maintaining LANs, WANs and network segments. Monitoring network efficiency and maintaining effective security measures. Overseeing potential upgrades, migrations, and repairs in order to improve system capabilities. Working with a range of appliances, including servers, desktop and laptop computers, routers, printers, mobile phones, and tablets. Working knowledge of Windows, Mac and Linux OS.