Experience

ICOMM, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Telecommunications Analyst

  • Mar 2020 - Present

• Wireless Support Specialist

  • Apr 2017 - Mar 2020

  Mobile Application Support - ICOMM INC., Forest Park, IL 2017 - 2018Managing telecom accounts for various clients throughout USA, Europe and Asia - Accounts from various service providers such as AT&T, VZW, Sprint, T-Mobile, Bluegrass Cellular, Rogers, VodafoneProviding Level 1, 2 and 3 Support with Mobile Applications for iOS and Android alikeIndependently perform extensive troubleshooting to determine root cause of issues as well as determining potential solutionsFollowing strict SLAs for each client and ensuring incoming tickets and handled with exceptional attention to detail and efficiency alike Show less



Inditex

• Spain
• Retail
• 700 & Above Employee

• Regional Device Trainer

  • Jan 2011 - Sep 2016

  • Supervised the POS teams for all Zara stores in Illinois and throughout the east coast (NY, NJ, MA, D.C, MD, PA and VA)• Assisted with the opening of the global flagship store in Soho, NY• Led the training of a new Regional Device Supervisor for California• Managed large store teams and conducted group training seminars• Led software rollouts as well as store openings throughout the country• Led installation and setup of EMV compliant credit card terminals in all stores• Assisted with a project that involved introduction of RFID devices in all stores• Traveled to New York to assist the IT department during a major transition• Helped provide desktop support to all stores and office staff during that periodo Tasks involved printer administration, user account management and device troubleshooting (Desktop, Laptop, Printers, Network Devices, Docking stations, PDA, iPods, iPads, RFID Devices, Security Devices & Point of Sales)• Assisted with introducing iPods and iPads used throughout all Zara stores• Led the setup of devices following specific guidelines, testing and training staff to properly use these devices and followed up with troubleshooting any issues that arose through the transition Show less

• Head Cashier / POS Supervisor - Illinois

  • Oct 2010 - Dec 2010

  - Supervising the POS departments of three Chicago-land locations- Traveled to NY to assist the IT department with helpdesk support. Overlooking all stores throughout the country on multiple occasions- Traveled to DC and Boston assisting with hiring and training of cashier teams- Provided support to the POS departments as a Regional POS Supervisor of the East Region while still overlooking stores throughout Illinois- Successfully led two store openings during this period- Assisted with the training of the replacement Regional POS Supervisor of the East Show less

• Head Cashier

  • Aug 2008 - Oct 2010

  Leading a large team of cashiers throughout the store in multiple departments, for the US flagship of the Zara brand at the time.In charge of cash management.Responsible for hiring, training and development of the cashier team with consistent changes to the company and store structures.Was able to help with inventory control by enforcing all required policies and procedures. Assisting the IT department with tech support in the store.



Eddie Bauer

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2006 - Nov 2008

  POS Operation, selling clothes, organizing the stock room and sales floors POS Operation, selling clothes, organizing the stock room and sales floors