Experience

Trophy Nissan

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• INTERNET Car Sales

  • Jul 2023 - Present

  - Greet new walk-in customers, listen to them, and ask the right questions to determine their needs. Then, demonstrate our vehicles inventory, their features and help our customers find the perfect ride! - Daily interaction with our customers face-to-face, via telephone, email, and social media to introduce our product based on their needs. - Educate our customers on our financing options, help them select the right financing plan for them, process the paperwork, and close the deal! - Build and maintain - even after the sale – a good working relationship with our customers. Make them feel part of the our family! - Be an Ambassador, and invite potential customers to the store, show them how we can help them and their families, demonstrate our vehicles and talk about Payment Options - Work with your team to reach individual and store goals. We are stronger together! Show less



Capital Bank of Jordan

• Banking
• 700 & Above Employee

• Engagement Team Associate

  • Oct 2022 - May 2023

  - Manage large amounts of inbound and outbound calls in a timely - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers manner and provide solutions and/or alternatives by taking the extra mile - Manage large amounts of inbound and outbound calls in a timely - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers manner and provide solutions and/or alternatives by taking the extra mile



Basket باسكت

• Jordan
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Representative

  • Jun 2021 - Sep 2022

  • Work with the growth team to identify next areas of growth to focus on. • Generate potential stores using the scouting method. • Use google maps to organize the store locations and have a bird’s eye view of the stores. • Approach potential stores and gather details by asking the right questions and evaluate if they meet the criteria for an Express store. • Sign the agreement with the target commission. • Meet the monthly targets that are set by express project manager by signing up express stores • Coordinate with stores POS manager to make sure that the POS system is meeting the criteria for express stores • Coordinate with the Catalog team and integration officer to make sure the integration is done • Be the contact point between the POS manger, the Catalog team and integration officer • Coordinate and support the onboarding team to start launching stores. • Be organized in managing the sales using a pipeline of the potential stores with clear logs for sales calls/visits. • keep full and accurate records for all agreements and activities: stores visits, closed deals, pipeline and leads. • Maintain a strong relationship with the current stores and monitor their quality of work. • Support in any required tasks in the department.​ Show less



CASHU

• United States
• Marketing Services

• Business Relationship Manager

  • Jul 2018 - May 2021

  • Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities. • Research markets in local, regional, and international areas to determine potential sales. • Manage, nurture and convert inbound leads into sales opportunities. • Assess and analyze a prospect’s current process and requirements. • Provide engaging and articulate information about CASHU’s value proposition to potential customers. • Maintain well organized, up to date and accurate sales information and activity reports in PipeDrive CRM system. • Demonstrates ability to interact professionally with potential customers via phone email telephone conferencing webinars and face to face, to discover their business needs and develop a positive business relationship. • Provide accurate and timely information as required to higher management. • Work closely with Legal, compliance and technical teams within the company to assure the deal is closed and the client is live. • Gather information on competitors, prices, sales, and methods of marketing and distribution to Provide market feedback to the company leadership regarding competitive offerings, prospect Needs and generate product development ideas. • Prepare and submit weekly and monthly sales reports. • Meet the assigned monthly target. • Planning and coordinating the implementation of business plans and the penetration of new markets. • Adhere to company policies, procedures culture and business ethics. Show less



Lifetime Solutions Inc

• United States
• Retail
• 1 - 100 Employee

• Sales Representative

  • Dec 2017 - Jul 2018

  Lifetime Solutions is known as the “Water Doctor”, and its primary focus is to offer quality water to homes in the High Desert. A few of Lifetime’s offerings are water filtration, heating & cooling systems, air filtration, duct cleaning, tankless water heaters, and whole-house generators – in case of power outages. - Got several leads in my first week, and made a big sale on my first day at the job! -I talk to almost every customer that enters the store and try to approach them creatively.- -I enjoy doing that because I’m a goal driven person and always been interested in talking with new people - I learned how to keep on going never give up and get the lead whatever it takes! Show less

• Senior Back Office Executive

  • Jul 2016 - Dec 2017

  At CASHU we offer an easy, safe and user friendly payment method that allow every to purchase online from many websites all over the world .My start was at handling all end user requests ( emails, tickets and phone calls ).I was able to create new methods, dialogs of how to deal and interact with customers in different situations.I got promoted to handle VIP clients issues, in order to maintain a strong relationship with them.Another promotion has been released and another task has been added to my role such as ( checking workflow for each team at my department ).Managed company social media accounts (facebook, twitter, etc.) that included end-users complaints, inquiries, concerns, etc.) Show less

• Back Office Executive

  • Mar 2015 - Jun 2016

  • Assign the unassigned (Customers/Merchants)tickes• Manual Funding• Vendors Orders• Handling the received tickets (Undelivered Services, Mobile Top Up,..) .• Prepare agreements for the new merchants.• Send emails to the suspended User Accounts.• Make Sure that the suspended merchants removed CASHU from their site and they are not working again.• Listing the new vendors on our website.• Handling the internal transfer requests.• Issuing invoices for our merchants (Bill of services, Sales, Commission,..).• Prepare letters (Termination letters, Proof of relations, Legal letters,…).• Handling the transfer issues related to our merchants (Transfer Status, swift report, Reversal, bill of service). Show less

• Merchant Relationship Executive

  • Dec 2014 - Feb 2015

  • Handling All merchant's requests• Handling the received tickets• Prepare agreements for the new merchants.• Making marketing calls with our merchants • Handling the internal transfer requests.• Issuing invoices for our merchants (Bill of services, Sales, Commission,..).• Prepare letters (Termination letters, Proof of relations, Legal letters,…).• Handling the transfer issues related to our merchants (Transfer Status, swift report, Reversal, bill of service).

• Consumers Support executive

  • Jan 2013 - Nov 2014

  • Handling all user's requests.• Handling received tickets.• Prepare templates for various cases.• Making calls with our users ( Including some surveys too )• Brainstorming to come up with new ideas to improve user's experience.


N2V.com
• Brazil
• Information Services
• Trainee as business developer

  • Aug 2011 - Sep 2011