Project Manager

• May 2022 - Present

Product Integrator - Infrastructure and Architecture

• Nov 2020 - May 2022

• Responsible for planning and executing product releases through collaborative scope planning and milestone review.• Responsible for identifying risks in software platform updates and to communicate these risks to all stakeholders.• Lead bi-weekly meetings with all stakeholders to ensure priorities are aligned with platform releases.• Responsible for software platform releases and support across all products and projects.

Integration Specialist

• Jun 2017 - Nov 2020

On-Site Technical Lead (various locations around the world):• Client liaison on technical and simulator performance.• Provided technical leadership for integration, testing and performance of the simulator throughout the life cycle of the project.• Provided weekly reports to ensure that customer priorities are addressed in Montreal and in field.• Trained and mentored cross-functional team members to ensure work is completed with the highest standards.

Field Service Representative

• Nov 2015 - Jun 2017

Main responsibility was to manage the Customer on site:• Lead weekly meetings with Training Center Management to align project execution based on customer's priorities.• Represented client when dealing with Montreal Engineering to ensure project priorities are addressed.• Ensured smooth spares handover with customers and handled all logistics regarding spares and repair items.• Participated in a snag clearance session with pilots and instructors to ensure subjective and tuning fixes were aligned with customer’s feedback.• Provided on the job training for technical personnel regarding simulator maintenance and special tools feature. Show less

Customer Support Engineer - Team Lead

• Apr 2014 - Nov 2015

Team lead handling urgent ad-hoc request from customers:• Coordinated support to address high priority issues.• Contributed to creating and updating technical solutions and procedures.• Provided reports and feedback to upper management regarding group performance and continuous improvement.

Customer Support Engineer

• Jan 2013 - Apr 2014

Main technical specialist in coordinating efforts to address open issues on customer simulators:• Troubleshoot and resolve project issues relating to software platform and tools.• Set up and coordinate efforts to address issues using remote support.

System Engineer

• Jan 2011 - Dec 2012

Performed testing and validation on customer software to ensure compliance with Functional Design Requirements Performed testing and validation on customer software to ensure compliance with Functional Design Requirements

System Software Specialist

• Jan 2009 - Dec 2009

Flight Control systems engineer working at CAE Flight Control systems engineer working at CAE