Rooms Division Trainer at Hospitality Academy .

• Jan 2022 - Present

Vocational Educational and Training - Ecole Hôtelière de lausanne Vocational Educational and Training - Ecole Hôtelière de lausanne

Hotel Duty Manager

• Mar 2021 - Nov 2021

Duty Manager & Acting Assistant Front Office Manager at Movenpick Hotel Apartment Downtown Dubai

• Nov 2018 - Jun 2020

.Coordinate front office duties with various departments such as Executive Office,Housekeeping, Sales and Marketing, Engineering and Security to ensure that allguests are given friendly and caring service from their arrival until their departureaccording to the hotel Standards in a safe and secure environment.• Assist Front Office Manager in monitoring departmental cost as per allocatedbudget.• Monitor daily arrivals and action as appropriate for any VIP or special request. Liaisewith housekeeping, room service and guest relations where necessary to completethe action.• Maximize the hotel revenue by controlling room inventory, group blocking and drivethe upselling skills within the department.• Handle all negative guest feedback on priority and effectively within stipulatedguidelines.• Develop and maintain a motivational working environment within the department. Show less

Front office Duty Manager at Movenpick Hotel West Bay Doha

• Mar 2015 - Oct 2018

Night Manager at Movenpick Resort & Spa El Gouna - Egypt

• Jun 2012 - Feb 2015

• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel during the night shift.• Attend appropriate training courses, when required, and assist with the Night Team & training and development efforts.Team & training and development efforts.• Liaise with the night auditor to complete all the night audit duties to ensure a smooth night run• Maximize room occupancy at best rates and use up-selling techniques to promotehotel services and facilities• Understand and demonstrate correct procedures regarding the acceptance offoreign currencies, credit cards and cash in accordance with the hotel credit policy• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.• Act in accordance with all security and emergency procedures and manage the instigation of these as required.• Proper hand over to the front office manager & preparing the front office reports including the night manger report & Market Share. Show less

Front Office Shift Leader

• Sep 2009 - May 2012

• Leading and supervise the Front Office team in all aspects of the of the department andensure service standards are followed• Maximize the hotel revenue by up selling and following budget guidelines• Following the department policies, procedures and service standards• Handling all the guest requests & guest complaints according to the hotel policy to reachthe highest level of the guest satisfaction• Fully competent in all reception and cashier duties

Guest Service Agent

• Oct 2006 - Aug 2009

• Check in the arriving guest and check out the departing guests in a friendly andcaring manner according to the hotel standards.• Accommodate special requests whenever possible. If needed, assist guests incompleting the registration cards.• Coordinate room status updates with the housekeeping department by notifyingthem of late check-outs, early check-ins and special guest requests.

Telephone Operator

• Apr 2006 - Sep 2006

• Handling all normal duties related to the telephone department• Monitor, Control and ensure consistent proper communication of emergencysituations to the hotel department heads.• Keep telephone operator equipment (switchboards, faxes, photocopier, etc.) in excellent functional condition at all times.