Experience

Nextcare

• United Arab Emirates
• Insurance
• 700 & Above Employee

• Team Leader Customer Service Department

  • Jan 2015 - Present

  January 10, 2017, Claims Management- NEXtCARE Health Insurance , Customer Services Department ,Team leader in SAADA Scheme – Dubai Health Authority. - Monitor and audit daily performance to ensure the best possible customer service. - Assist in supervising team outputs as well as individual performance. - Prepare weekly action plan in managing assigned providers and provide update / status reports to the superior. - Making sure all tasks given to SAADA Team are done on time and to the required standard. - Ensuring a clean, safe and friendly working environment for all SAADA team members. - Recording statistics, user rates and the performance levels of the center and preparing reports. - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. - Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Analyzing issues & all problems regarding service level. June 15, 2014 – August 28, 2014, Occidental of Oman, supply chain management department /contracts-procurement officer. - Reviews, negotiates and drafts contracts with customers for provision of products and services. - Working and communication with Proponents to complete sourcing process. - Preparing service orders draft. - Review and perform commercial evolution, formulate a ward recommendation. - Update the monthly ACV graphs for both drilling and operations monthly reports. - Meet with staff and vendors to discuss defective or unacceptable goods or services and determine corrective action - Develop and implement workable solutions with operations staff to reduce capital expenditures, operating costs and overheads. Show less