IT Support Consultant

• Nov 2021 - Present

IT Support Analyst

• Mar 2021 - Aug 2021

-> Responsible for front-end development and maintenance-> Responsible for providing level 1 and level 2 support addressing customer's product queries, assisting them with product features and functionalities.-> Troubleshooting and Resolving tickets related to technical difficulties.-> Monitoring emails, instant messages, and assigned order details from clients.-> Worked on User base by maintaining user accounts, bill information, and other details depending on the order details as well as customize the menu items in the restaurant database based on the client requirements->Worked on Payment information tracking via bill information as well as providing required information to users on the go as per the requirement.-> Manage customer issues to identify the scope of improvements and recommending corrective measures; respond to customer inquiries – via email and telephone or our ticketing system.-> Monitoring the effectiveness of error control and make recommendations for improvements.

Back End Developer/Application Support Engineer

• Mar 2020 - Mar 2021

-> Developed Fintech application using MERN stack in Javascript.-> Designed whole project with wireframes using Figma.-> Designed and Developed complete backend and database system using Express jS and Mongo DB.-> Followed AGILE methodology for Project development which involved strong GIT Hub and Bit Bucket version control strategies.-> Responsible for reporting defects and working with the DEV team in delivering product patches.-> Gained experience of entire SDLC from requirements gathering to user training.-> Responsible for reporting inicdents, Trouble shooting, and resolving tickets based on the priority list.-> Responsible for executing the test cases for backend features.->Responsible for managing client issues to identify the scope of improvements and responding to customer inquiries via phone, email, and ticketing system.