Software Engineer

• Jul 2023 - Present

Subject Matter Expert

• Jul 2021 - Jan 2023

Redirect URL and whitelisting URL/Domain through the proxies using Autoproxy portal. Preparing changes and representing them CAB meeting and taking necessary actions. Fixing site down issues, continuously monitored quality of infrastructure and providing the root cause analysis if any customer's inventory failure. Involving in System Maintenance activities during regular patch cycles. Oversaw the design of organization-wide IT/IS systems and defined the IT/IS architecture. Administered Microsoft Windows servers and workstations. Performed server and security audits, and recovery processes to support continuity strategies. Handling IT procurement for the company for the operations and projects which covers Hardware, software’s, license renewals, AMC’s, Performing routine audits of systems and software. Maintains strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers. With administrative direction, leads the evaluation of tools. Troubleshoots hardware, login and connectivity issues, performs virus removal procedures, and pc performance analysis, rebuilds windows desktops to maximize performance. Maintain quality language packs in various languages for the collaboration products Show less

Senior System Engineer

• Jul 2016 - Jul 2021

Configuring distributed file systems and administering NFS server and NFS clients and editing auto-mounting mapping as per system/user requirements. Configured various services, devices as well as applications of UNIX servers and worked with the application team to customize the environment. Escalates severe issues to other technical staff members within IT and third-party vendors, based on established service level agreements. Troubleshooting the network and system problems as well as diagnosing the whole operating system for fixing the problem. Support the roll-out of tools and systems to employees. Assist in automation efforts to reduce time to delivery for new builds and managing existing environments. Experienced in using Log Analytics Workspace to create automation runbooks to enable auto shutdown and auto turn on to save the cost. Creating suitable DevOps channels. Delivering comprehensive best practices. Handle escalations and facilitate timely IT support to ensure high business availability. Comply with Compliance requirement and audits. Manage Antivirus server and ensure timely patching. Identify areas for process, improvement within Platform Services Operations, recommend solutions & assist in implementation. Show less

System Administrator

• Feb 2014 - Jul 2016

User Desktop Management. Managing the Symantec Antivirus Console and manage user desktops. Limiting the internet bandwidth using Cyberoam and restricting the user access. Managing Datacenter having Dell and HP Baremetal servers. VMware admin activities like creating VM’s, templates, Cloning & migrating VM’s. Identifying, initiating, and analyzing the process of escalation in any organization, based on the criteria that have already been specified by the company. Linking the task of escalation with incident records, identifying the most suitable service providers, and finding customer management services for the qualified tasks. Coordinating with support team for capturing approval and evidence before change initiation and closure. Reviewing incidents to check for quality and completeness. Improve the Change Templates and their respective workflows in the tool, to drive the effectiveness and efficiency of the Change Management Process Show less