Senior Project Engineer

• Feb 2022 - Present

IT Incharge

• Jan 2019 - Mar 2022

• Responsible for overall Terminal Networks, systems, Storage, Optical Fiber network Wireless network and IT Services and operations. • Responsible for Terminal Operating System and its integration with WeBOC (Pakistan Customs). • Terminal Operating System "CITOS" deployment, Go LIVE and support. • IT Policies and Procedure Development. • Optimizing IT processes • Liaising with vendors and 3rd parties • IT security and governance • Work closely with company management to determine future network needs and plan for IT Infrastructure upgrades. Show less

Network Administrator

• Jun 2004 - Mar 2022

• Implementation of Navis and XPS Terminal Operating system. Overall coordination with vendor. Infrastructure sizing, installation, deployment, team trainings and management support. • POC and Project coordinator for complete Altai wireless network implementation including installation of HHTs, VMTs. Terminal Automation • HP Aruba Wi-Fi Network Implementation support and management. • Complete implementation of Psion Teklogix technologies i.e. VMTs, HHTs load balancers etc • Develop test environments for servers and services. Conduct UATs for different versions of N4, Billing, and XPS, manage version libraries of in-house and outsourced software products Participate in IT Audit engagements mainly IT Policies and Procedure Development, IT Internal Audit Plan Development, BCP & DRP Assessment and Segregation of Duties and review. • Consultation with vendors and work with them to meet the SLA requirements. And get best pricing. After market research and survey. • Follow the FCAPS Management Techniques to maintain and manage systems and network elements. • Maintain DNS, Active Directory, Email, FTP and Microsoft proprietary services office 365 Show less

Technical Support / Excellence

• Sep 2002 - May 2004

• Provide help desk support and remote technical troubleshooting using Microsoft Remote Desktop and WebEx remote control software. Meet with and educate customers on networking environments and client service offerings. Survey customer needs to provide complete system analysis and recommend technology solutions. Proactively maintain current knowledge of competitive products and services. Translate business needs into network solutions and deliver in-depth; high-level technical presentations. • Provide help desk support and remote technical troubleshooting using Microsoft Remote Desktop and WebEx remote control software. Meet with and educate customers on networking environments and client service offerings. Survey customer needs to provide complete system analysis and recommend technology solutions. Proactively maintain current knowledge of competitive products and services. Translate business needs into network solutions and deliver in-depth; high-level technical presentations.