Experience

Newham Council

• Business Consulting and Services
• 200 - 300 Employee

• Education, Employment and Training Advisor

  • Jan 2017 - Present

• Outreach Coordinator

  • Oct 2015 - Jan 2017



London Borough of Newham

• WorkCoach

  • Dec 2013 - Oct 2015



Reed in Partnership

• United Kingdom
• Individual and Family Services
• 700 & Above Employee

• Senior Specialist Adviser

  • May 2005 - Dec 2013

  Working closely with members of the local community in order to address barriers to employment (effectively managing a caseload of around 90 individuals)Assisting in CV writing, interview techniques, job searching, self employment sessions and leading a team of 5 advisers.Building and maintaining networks of partnering support agencies withing the local community to which clients can be referred for additional help/support.Working to consistent targets, preparing forecasts and conducting review meetings.



Barclays

• Personal Banker

  • Jan 2002 - May 2005

  Providing first class customer service in order to uphold the values of the bank, attract new customers and retain existing customers.Responsible for checking identification and verification of documents prior to authorising the opening/closing and sanctioning of personal accounts and loans.



Barclays Wealth Management

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Jan 2001 - Jan 2002

  Working as part of the primary sales and service channel for customers, bank staff and other professionals through inbound and outbound telephone conversations for stakeholder pensions and annuities.



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Direct Banking Adviser

  • Jul 1999 - Jul 2000

  Providing retail banking facilities over the telephone, invesitgating customer concerns, coaching new members of staff and providing a high level of customer care.



Newham College of Further Education

• United Kingdom
• Education Administration Programs
• 300 - 400 Employee

• Student Support Worker

  • Sep 1997 - Jun 1999

  Supporting students on a variety of courses and encouraging independence. Attending work experience placements with students as part of their course requirements.Providing the very best of student support services in the means of advocacy and encouraging individuals or groups in their development.