Sahira Garcia

Social Content Writer at Thryv
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Contact Information
us****@****om
(386) 825-5501
Location
Dominican Republic, DO
Languages
  • Español Native or bilingual proficiency
  • Inglés Full professional proficiency

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Credentials

  • English advance
    Instituto Cultural Domínico Americano
  • Recruitment: IT Basics for IT Recruiters
    Udemy
  • Sofware Testing desde cero: MasterClass todo en 1 (2022)
    Udemy

Experience

  • Thryv
    • United States
    • Software Development
    • 700 & Above Employee
    • Social Content Writer
      • Jul 2023 - Present

  • The Hello Team
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Virtual Assistant
      • Aug 2022 - Aug 2023

  • AloricaDR
    • Dominican Republic
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Technical Support – Samsung Costco
      • Jan 2020 - May 2022

      - Back office position -Customer interaction by email, - Management of customer data through zendesk and samsung tools SAP. - Returns and exchanges of home appliance also sending technicians to repair the units if customer requested. - Tracking returns and shipments of appliances through shipping companies. - Back office position -Customer interaction by email, - Management of customer data through zendesk and samsung tools SAP. - Returns and exchanges of home appliance also sending technicians to repair the units if customer requested. - Tracking returns and shipments of appliances through shipping companies.

  • AloricaDR
    • Dominican Republic
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Customer Service Representative – Comcast Xfinity
      • Jul 2018 - Oct 2019

      - Accommodate customers with the more convenience plan. - Identify customer’s account error for extra payments showing empathy with the customer while we found the best solution. - Accommodate customers with the more convenience plan. - Identify customer’s account error for extra payments showing empathy with the customer while we found the best solution.

  • DR Ocean Enterprises
    • Dominican Republic
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Sales and verification sales
      • May 2016 - May 2018

      - Sales pharmacy products through the insurance companies, engaged with the customer finding different ways to cover customer’s needs. - Locate customer information and coverage from their insurance through a Bitrix24. - Tracking of products sent by the pharmacy. - Sales pharmacy products through the insurance companies, engaged with the customer finding different ways to cover customer’s needs. - Locate customer information and coverage from their insurance through a Bitrix24. - Tracking of products sent by the pharmacy.

Education

  • Universidad Autónoma de Santo Domingo
    Bachelor's degree, Marketing
    2016 -

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